Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is scalable and standards-based, offering single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.
Founded in 1994 and backed by more than 6,000 customers worldwide, our company is profitable and debt free with a record of year-over-year growth. Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of software and hardware, with cloud and on-premises services that include client success, education, support, consulting, and professional and deployment services.
Careers at Interactive Intelligence
Bring your ideas and enthusiasm to work here. No matter your talent or background, you will find unbeatable ways to contribute. Our team is full of bright, bold individuals who collaborate to create proven solutions that help contact centers and enterprises of all sizes improve their customers’ experience
Around here, we live up to our motto: Work Hard, Play Hard. It’s not just a phrase – it’s the way we approach every project, every challenge, every day.
Starting and continuing your career here
Whether you are a seasoned veteran looking for a role that will make full use of your acquired knowledge or a recent college graduate who wants to begin your career path with a boom, we want to talk with you.
Beyond a desirable degree, we are looking for candidates who have strong written and verbal communication skills as well as a flexible and adaptable approach to work. And if you bring a sense of urgency and “do whatever it takes” attitude, even better! You will quickly learn how much all of this means in your career at Interactive – and be rewarded for it.
Degrees we like to see
- Bachelor's in computer science, computer technology, or related field
- BS/BA or equivalent in business, finance, marketing, or similar sales discipline
- BS in education or related discipline (technical training)
Skills sets and experience we like to see
- AWS or public cloud experience in telecommunications field
- Experience with cloud computing i.e. OpenStack, (with an initial preference for AWS)
- Software engineering in Java, Python or Scala server-side development
- Experience with synchronization techniques in stateless distributed systems
- Demonstrable understanding of scalability and availability in distributed systems
- Experience in Linux operating environments desired _______________________________________________________________________
- Experience building web-based UIs
- An understanding of or familiarity with the ideas behind OOCSS
- Familiarity with back-end technologies, including SOA, Restful interfaces, tiered application development, Java app servers (Tomcat, JBoss, etc.), SQL, NoSQL (Hadoop, Redis, Couchbase, etc.) ________________________________________________________________________
- Applied networking and system administration
- C++/C# coding & maintenance, Microsoft environment
- Jetty, Grizzly, Git, Jenkins, Maven, NoSQL
- ISDN, T1, VoIP protocols (SIP), Microsoft networking and/or Cisco IOS is a plus
- Microsoft OS administration, networking and application level support skills
Headquartered in Indianapolis, Indiana, Interactive Intelligence employs some 1,800 people in offices throughout North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.
Our international presence is also evident in a customer base that includes brand-name companies such as Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and Walgreens.
Work Hard, Play Hard
Come join a team that works together, plays together and innovates with excellence beyond the competition.
“In 15 years, I have watched us take advantage of the potential we originally saw in the communications software space. We have completed product evolution, found new horizons for core offerings, and generated numerous opportunities for new software development."
“In my short time with Interactive Intelligence, I have quickly realized that I have joined a well-structured team of professionals on the cutting edge of today’s technology. It has been a pleasure working here.”
“I enjoy the strong bond between team members and the willingness of senior people to work with new employees. People are genuinely interested in helping their co-workers learn – which is a critical and rare benefit in the software industry. I cannot remember a day when I did not learn something new, and the opportunities for growth are tremendous."
“I have been associated with many sales teams in my career, and I can honestly say this is the most professional, team-oriented sales organization I have seen. Because we are all owners of this company, we all recognize that we have to push ourselves to be successful. This philosophy not only makes us stronger as an organization, it also allows team members to gain valuable experience and exposure."
“I have been at Interactive Intelligence for almost five years and can’t imagine working anywhere else. The corporate culture truly allows you to be yourself and rewards those who earn it. In my initial interview with the company, I said that I always want to be challenged, constantly learning, and never bored. I am proud to say that in the positions I’ve held here, those three items have always been met.”
-Jon W. McCain
Welcome to the Crossroads of Innovation!
Consistently voted one of the Best Places to Work in Indiana, Interactive Intelligence, Inc. is also one of the best places to gain real-life work experience.
Wanted: Incredibly talented college students.
If you are currently pursuing a bachelor’s, master’s, or PhD degree and majoring in computer science, computer information technology, software engineering, information systems, accounting, marketing, business, management, human resources or other business related disciplines – we have opportunities for you!
Start your career with one of Forbes Top100 fastest growing companies.
Begin your career by becoming an integral part of our company. You will be responsible for award-winning communications products used by organizations all over the world – hospitals, government agencies, schools, not-for-profits, and many businesses.
- Software Magazine's Top 500 global software and services supplier
- BusinessWeek "Hot Growth 50" company
- Ranked #8 among Forbes Small Business Top 100 fastest growing companies
- Leaders' quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure
Grab hold of a unique opportunity.
This is your chance to work on leading-edge software that is rocking the communications software world with a company that’s been innovating in the contact center market for nearly two decades. Our products integrate with Microsoft, Oracle, IBM, Cisco, and Salesforce.com – just to name a few.
Discover the Midwest.
Located in Indianapolis, IN, our global corporate headquarters are near CNN Money’s list of America’s best small cities. Carmel was ranked #1 and Fishers #12. In a recent article in Forbes, the city of Indianapolis was rated the 4th top city for happiness among young professionals.
You'll have ample opportunities for career advancement and the chance to make a major impact on customers as we continue to shake up the IP telephony market.
Student opportunities include Internships, co-operative education, and permanent, full-time employment in preparation for a long-term career.
Interactive Intelligence Photos
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Interactive Intelligence full-timePros
Working with the best and brightest. Freedom and flexibility to create great software where individual expression is valued and working remotely is routine. Great culture, smart people, forward looking solutions.Cons
Low recognition and rewards for the top performers. There is very little done to retain top talent other than interesting work.
Too many VPs (who isn't a VP?) and some Directors / VPs with poor judgement. Low accountability in general at all levels.Advice to ManagementAdvice
Create incentives and recognize top performers. Revise the software engineering titles to make more sense and be more meaningful to positions / authority.RecommendsNeutral Outlook
Getting an Interview
Getting an Interview
- Application Details
I applied through an employee referral. The process took a week – interviewed at Interactive Intelligence.Interview Details
The interview process started with a phone screen, followed by an in person interview in the RTP office. The in-person interview lasted 3 hours and ranged from general to technical in nature. The interview was split in to multiple sessions conducted by multiple interviewers.Interview Questions
Negotiation DetailsI didn't really negotiate, but in retrospect, wished that I had as I feel that my compensation is slightly lower than others with similar roles.Accepted OfferPositive ExperienceDifficult Interview
- I don't remember too many specific questions, but there was a decent amount of questions related to application architecture and even some diagramming. Answer Question
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is scalable and standards-based, offering...
Mission: Interactive Intelligence develops cloud and on-premises unified IP business communications solutions that help contact centers and enterprises of all sizes improve their...