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Interactive Intelligence – Why Work For Us?

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is scalable and standards-based, offering single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.

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Founded in 1994 and backed by more than 6,000 customers worldwide, our company is profitable and debt free with a record of year-over-year growth.  Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of software and hardware, with cloud and on-premises services that include client success, education, support, consulting, and professional and deployment services.

Careers at Interactive Intelligence

Bring your ideas and enthusiasm to work here. No matter your talent or background, you will find unbeatable ways to contribute. Our team is full of bright, bold individuals who collaborate to create proven solutions that  help contact centers and enterprises of all sizes improve their customers’ experience

Around here, we live up to our motto: Work Hard, Play Hard. It’s not just a phrase – it’s the way we approach every project, every challenge, every day.

Starting and continuing your career here. Find OPEN positions that match your background…

Whether you are a seasoned veteran looking for a role that will make full use of your acquired knowledge or a recent college graduate who wants to begin your career path with a boom, we want to talk with you.

Beyond a desirable degree, we are looking for candidates who have strong written and verbal communication skills as well as a flexible and adaptable approach to work. And if you bring a sense of urgency and “do whatever it takes” attitude, even better! You will quickly learn how much all of this means in your career at Interactive – and be rewarded for it.


Degrees we like to see

  • Bachelor's in computer science, computer technology, or related field
  • BS/BA or equivalent in business, finance, marketing, or similar sales discipline
  • BS in education or related discipline (technical training)


Skills sets and experience we like to see

  • AWS or public cloud experience in telecommunications field
  • Experience with cloud computing i.e. OpenStack,  (with an initial preference for AWS)
  • Software engineering in Java, Python or Scala server-side development
  • Experience with synchronization techniques in stateless distributed systems
  • Demonstrable understanding of scalability and availability in distributed systems
  • Experience in Linux operating environments desired                _______________________________________________________________________ 
  • Experience building web-based UIs 
  • Intimate understanding of HTML, CSS and JavaScript (recent exp in HTML5 and CSS3)
  • An understanding of or familiarity with the ideas behind OOCSS
  • Demonstrable experience in JavaScript & JQuery
  • Experience in one or more JavaScript frameworks (e.g., Knockout, Backbone.js, Ember, etc.)
  • Familiarity with back-end technologies, including SOA, Restful interfaces, tiered application development, Java app servers (Tomcat, JBoss, etc.), SQL, NoSQL (Hadoop, Redis, Couchbase, etc.)        ________________________________________________________________________ 
  • Applied networking and system administration
  • C++/C# coding & maintenance, Microsoft environment
  • ASP.Net, Java, JavaScript, SQL
  • Jetty, Grizzly, Git, Jenkins, Maven, NoSQL
  • ISDN, T1, VoIP protocols (SIP), Microsoft networking and/or Cisco IOS is a plus
  • Microsoft OS administration, networking and application level support skills


Headquartered in Indianapolis, Indiana, Interactive Intelligence employs some 1,800 people in offices throughout North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.

Our international presence is also evident in a customer base that includes brand-name companies such as Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and Walgreens.



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Work Hard, Play Hard

Come join a team that works together, plays together and innovates with excellence beyond the competition.

“In 15 years, I have watched us take advantage of the potential we originally saw in the communications software space. We have completed product evolution, found new horizons for core offerings, and generated numerous opportunities for new software development."

-Greg Cunningham


“In my short time with Interactive Intelligence, I have quickly realized that I have joined a well-structured team of professionals on the cutting edge of today’s technology. It has been a pleasure working here.”

-Alison Graham


“I enjoy the strong bond between team members and the willingness of senior people to work with new employees. People are genuinely interested in helping their co-workers learn – which is a critical and rare benefit in the software industry. I cannot remember a day when I did not learn something new, and the opportunities for growth are tremendous."

-James Leier


“I have been associated with many sales teams in my career, and I can honestly say this is the most professional, team-oriented sales organization I have seen. Because we are all owners of this company, we all recognize that we have to push ourselves to be successful. This philosophy not only makes us stronger as an organization, it also allows team members to gain valuable experience and exposure."

-Brad Melchi


“I have been at Interactive Intelligence for almost five years and can’t imagine working anywhere else. The corporate culture truly allows you to be yourself and rewards those who earn it. In my initial interview with the company, I said that I always want to be challenged, constantly learning, and never bored. I am proud to say that in the positions I’ve held here, those three items have always been met.”

-Jon W. McCain


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Welcome to the Crossroads of Innovation!

Consistently voted one of the Best Places to Work in Indiana, Interactive Intelligence, Inc. is also one of the best places to gain real-life work experience.

Wanted: Incredibly talented college students.
If you are currently pursuing a bachelor’s, master’s, or PhD degree and majoring in computer science, computer information technology, software engineering, information systems, accounting, marketing, business, management, human resources or other business related disciplines – we have opportunities for you!

Start your career with one of Forbes Top100 fastest growing companies.
Begin your career by becoming an integral part of our company. You will be responsible for award-winning communications products used by organizations all over the world – hospitals, government agencies, schools, not-for-profits, and many businesses.

  • Software Magazine's Top 500 global software and services supplier
  • BusinessWeek "Hot Growth 50" company
  • Ranked #8 among Forbes Small Business Top 100 fastest growing companies
  • Leaders' quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure


Grab hold of a unique opportunity.

This is your chance to work on leading-edge software that is rocking the communications software world with a company that’s been innovating in the contact center market for nearly two decades. Our products integrate with Microsoft, Oracle, IBM, Cisco, and Salesforce.com – just to name a few.

Discover the Midwest.
Located in Indianapolis, IN, our global corporate headquarters are near CNN Money’s list of America’s best small cities. Carmel was ranked #1 and Fishers #12. In a recent article in Forbes, the city of Indianapolis was rated the 4th top city for happiness among young professionals.

You'll have ample opportunities for career advancement and the chance to make a major impact on customers as we continue to shake up the IP telephony market.

Student opportunities include Internships, co-operative education, and permanent, full-time employment in preparation for a long-term career.


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Interactive Intelligence Photos

Interactive Intelligence Reviews

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Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
454 Ratings
  • Featured Review

    Helpful (6)

    Slackers need not apply!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer in Indianapolis, IN
    Current Employee - Field Engineer in Indianapolis, IN

    I have been working at Interactive Intelligence

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ever get tired of going into a place and busting your hump, only to have your peers avoid work like THAT was their real job? Well then, my friend, THIS PLACE IS FOR YOU! Those people are flushed out quickly. You must contribute every day. No waiting around for someone to get back from vacation or leave. No politics of "this is the way it's always been done." This is a growing company that grips tight to its small beginnings of "clean as you go." Every decision does NOT require multiple meetings with out-of-touch mid-level managers who haven't contributed anything to the companies bottom line in years. If you want a company that keeps moving onward and upward, and will never stop, try to catch this train before you miss it completely!

    Cons

    Not one. And I would know. I have worked in just about every industry for every telephony provider out there in every state in the United States. They are old and bloated and stuck in their ways. You can't turn a battleship on a dime. Those companies could learn a thing or two from ININ.

    Advice to Management

    People are people. Regardless of what other reviewers say about ININ, the people here are the same as the people every where you go. What sets us apart is that we won't promote incompetence or allow a jerk to stay. If you are a jerk to work with, no one will work with you, and pretty soon--the cheese stands alone. No matter how smart you are, what good is all that knowledge if no one can work with you? Better to find a lesser knowledgeable person that you don't have to feed human pills every day...


Interactive Intelligence Interviews

Interview Experience

Interview Experience

71%
17%
11%

Getting an Interview

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Interview Difficulty

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  1.  

    Telephony Engineer Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Interactive Intelligence (Indianapolis, IN).

    Interview

    I was interviewed by multiple people. The process involved going door to door with six different people for a half hour each. This took up to about three hours. There was other stuff in which I was asked specific questions about programming and it even included a brain bench test and I forget if lunch was involved.

Interactive Intelligence Awards & Accolades

Something missing? Add an award
Leader in Gartner Magic Quadrant for Contact Center Infrastructure Report, Gartner, 2014
The 7 Best Tech Companies to Work For, Mashable, 2014
Software 500, Software Magazine, 2014
Best Places to Work in Indiana (Major), Indiana Chamber of Commerce, 2014
Glassdoor’s Employees’ Choice Award - Top 50 Large Companies, Glassdoor, 2014
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Additional Info

Website www.inin.com
Headquarters Indianapolis, IN
Size 1000 to 5000 Employees
Founded 1994
Type Company - Public (ININ)
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Cisco Systems, Genesys, Avaya

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is scalable and standards-based, offering... More

Mission: Interactive Intelligence develops cloud and on-premises unified IP business communications solutions that help contact centers and enterprises of all sizes improve their... More

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