Interactive Intelligence

  www.inin.com
  www.inin.com
Work in HR? Unlock Free Profile

Interactive Intelligence – Why Work For Us?

Interactive Intelligence Group, Inc. (NASDAQ: ININ) designs complete solutions for contact center automation, unified communications, as well as business process automation software and services.

Founded in 1994 and backed by more than 5,000 customers around the world, our company is profitable and debt free with a record of year-over-year growth. It is ranked among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers.

Careers at Interactive Intelligence
Bring your ideas and enthusiasm to work here. No matter your talent or background, you will find unbeatable ways to contribute. Our team is full of bright, bold individuals who collaborate to create proven solutions for mid-size to large organizations.

Around here, we live up to our motto: Work Hard, Play Hard. It’s not just a phrase – it’s the way we approach every project, every challenge, every day.

Starting and continuing your career here

Whether you are a seasoned veteran looking for a role that will make full use of your acquired knowledge or a recent college graduate who wants to begin your career path with a boom, we want to talk with you.

Beyond a desirable degree, we are looking for candidates who have strong written and verbal communication skills as well as a flexible and adaptable approach to work. And if you bring a sense of urgency and “do whatever it takes” attitude, even better! You will quickly learn how much all of this means in your career at Interactive – and be rewarded for it.

Degrees and skill sets we like to see

  • Bachelor's in computer science, computer technology, or related field
  • Bachelor’s in software or computer engineering
  • Applied networking and system administration
  • C++/C# coding & maintenance, Microsoft environment
  • ASP.Net, Java, JavaScript, SQL
  • ISDN, T1, VoIP protocols (SIP), Microsoft networking and/or Cisco IOS is a plus
  • Microsoft OS administration, networking and application level support skills
  • BS/BA or equivalent in business, marketing, or similar sales discipline
  • BS in education or related discipline (technical training)

Headquartered in Indianapolis, Indiana, Interactive Intelligence employs some 1,400 people in offices throughout North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.

Our international presence is also evident in a customer base that includes brand-name companies such as Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and Walgreens.

Work Hard, Play Hard

Come join a team that works together, plays together and innovates with excellence beyond the competition.

“In 15 years, I have watched us take advantage of the potential we originally saw in the communications software space. We have completed product evolution, found new horizons for core offerings, and generated numerous opportunities for new software development."

-Greg Cunningham

“In my short time with Interactive Intelligence, I have quickly realized that I have joined a well-structured team of professionals on the cutting edge of today’s technology. It has been a pleasure working here.”

-Alison Graham

“I enjoy the strong bond between team members and the willingness of senior people to work with new employees. People are genuinely interested in helping their co-workers learn – which is a critical and rare benefit in the software industry. I cannot remember a day when I did not learn something new, and the opportunities for growth are tremendous."

-James Leier

“I have been associated with many sales teams in my career, and I can honestly say this is the most professional, team-oriented sales organization I have seen. Because we are all owners of this company, we all recognize that we have to push ourselves to be successful. This philosophy not only makes us stronger as an organization, it also allows team members to gain valuable experience and exposure."

-Brad Melchi

“I have been at Interactive Intelligence for almost five years and can’t imagine working anywhere else. The corporate culture truly allows you to be yourself and rewards those who earn it. In my initial interview with the company, I said that I always want to be challenged, constantly learning, and never bored. I am proud to say that in the positions I’ve held here, those three items have always been met.”

-Jon W. McCain

Welcome to the Crossroads of Innovation!

Consistently voted one of the Best Places to Work in Indiana, Interactive Intelligence, Inc. is also one of the best places to gain real-life work experience.

Wanted: Incredibly talented college students.
If you are currently pursuing a bachelor’s, master’s, or PhD degree and majoring in computer science, computer information technology, software engineering, information systems, accounting, marketing, business, management, human resources or other business related disciplines – we have opportunities for you!

Start your career with one of Forbes Top100 fastest growing companies.
Begin your career by becoming an integral part of our company. You will be responsible for award-winning communications products used by organizations all over the world – hospitals, government agencies, schools, not-for-profits, and many businesses.

  • Software Magazine's Top 500 global software and services supplier
  • BusinessWeek "Hot Growth 50" company
  • Ranked #8 among Forbes Small Business Top 100 fastest growing companies
  • Leaders' quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure

Grab hold of a unique opportunity.
This is your chance to work on leading-edge software that is rocking the communications software world with a company that’s been innovating in the contact center market for nearly two decades. Our products integrate with Microsoft, Oracle, IBM, Cisco, and Salesforce.com – just to name a few.

Discover the Midwest.
Located in Indianapolis, IN, our global corporate headquarters are near CNN Money’s list of America’s best small cities. Carmel was ranked #1 and Fishers #12. In a recent article in Forbes, the city of Indianapolis was rated the 4th top city for happiness among young professionals.

You'll have ample opportunities for career advancement and the chance to make a major impact on customers as we continue to shake up the IP telephony market.

Student opportunities include Internships, co-operative education, and permanent, full-time employment in preparation for a long-term career.

Interactive Intelligence Photos

Interactive Intelligence Reviews

299 Reviews
4.3
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
276 Ratings
  1. 4 people found this helpful  

    Currently working here and love the NOC life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Indianapolis, IN
    Current Employee - Systems Administrator in Indianapolis, IN

    I have been working at Interactive Intelligence full-time for less than a year

    Pros

    Great benefits, excellent co-workers, and pay to match. Love the atmosphere of coming to work and enjoying my time with the people I work closely with. Things have been so buys with how it has expanded so much and we seem to be finally catching up.

    Cons

    None to think of right now. If I hated stress, then I couldn't work here but I am one that thrives on that.

    Recommends
    Positive Outlook
    Approves of CEO

Interactive Intelligence Interviews

Updated Sep 13, 2014
Updated Sep 13, 2014

Interview Experience

Interview Experience

67%
20%
11%

Getting an Interview

Getting an Interview

51%
20%
13%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Human Resources Administrator Interview

    Anonymous Employee  in  Indianapolis, IN
    Anonymous Employee in Indianapolis, IN
    Application Details

    I applied online. The process took 4 weeks - interviewed at Interactive Intelligence in September 2014.

    Interview Details

    I applied for the job and interviewed by phone one week after submitting my application. Communications were transparent, friendly, and professional. I was contacted about an on-site interview in the afternoon of the day of my phone interview for the following week. Everything moved so quickly. I received an itinerary on Monday and then an updated itinerary on Wednesday. I showed up for my interview on Friday, but quickly found out there had been a communication error and the interview was canceled. They were putting the position on hold. I had taken a day off work for the interview. They were apologetic for the lack of communication. I was contacted two weeks after that and invited for another interview. The position was now open again. I interviewed a week after initial contact. I interviewed with five people, broken down into smaller groups. The interview was a total of two hours and kicked off with a tour of the facility. The questions were simple and very conversational. One group of interviewers kept emphasizing how I shouldn't expect to be promoted within a short amount of time (18-24 months). I felt warned away from the position and discouraged about their commitment to employee development, especially with the frequency with which it was mentioned. While the other interviewers were phenomenal, the two people who interviewed me and kept re-iterating the stationary nature of the position. The atmosphere of the interview and culture was fun and casual. I found out their final decision a week and a half after the interview. I was sent a generic email thanking me for my application and that they had declined to consider me for the position. It felt cold, impersonal, and failed to even address the fact that I interviewed. It was sent by someone I had never met. My expectations for this company were high given their reputation, but I was disappointed by my experience.

    Interview Questions
    • I was asked no difficult or unexpected questions. All questions were relevant and simple to answer.   Answer Question
    No Offer
    Negative Experience
    Easy Interview

Interactive Intelligence Awards & Accolades

Something missing? Add an award
Best Places to Work in Indiana (Large) (#8), Best Companies Group, 2012
Best Places to Work in Indiana (Large), Best Companies Group, 2010
Best Places to Work in Indiana (Large), Best Companies Group, 2009
Best Places to Work in Indiana (Large) (Major), Best Companies Group, 2013
Glassdoor’s Employees’ Choice Award - Top 50 Large Companies, Glassdoor, 2014
Show More

Additional Info

Website www.inin.com
Headquarters Indianapolis, IN
Size 1000 to 5000 Employees
Founded 1994
Type Company - Public (ININ)
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Cisco Systems, Genesys, Avaya

“Let’s make legacy PBX telephone systems a thing of the past.” This isn’t the motto at Interactive Intelligence. But it could be. The company's software integrates a wide array of communication systems via VoIP technology – phone calls, voice mail, email, faxes, and web communications. Applications work seamlessly with enterprise messaging platforms such as Microsoft Exchange and Lotus Notes to connect mobile and home-based agents with enterprise information systems. Chairman and CEO Dr. Don Brown founded Interactive Intelligence in 1994, and the company's technology now... More

Worked for Interactive Intelligence? Contribute to the Community!