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Approve of CEO Chairman & CEO Phil Koen
Phil Koen
9 Ratings
  • 1 person found this helpful

    I enjoy it a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Exchange Technical Support Engineer in Baltimore, MD
    Current Employee - Exchange Technical Support Engineer in Baltimore, MD

    I have been working at


    I've been working for as a L1 tech support for a little over 6 months now. I am one of the people they've hired who work from home. For me this is a blessing. Home workers are able to work full time, though I was hired as part time. For my area of the country, the pay is definitely competitive. Even as part time for me the salary competes with a full time job in my area. The job for me is not too high stress but it has its moments. If you come onto this company expecting to meander around and not do any work, you're going to be unpleasantly surprised.
    Call volume is brisk, but you have breathing room which is a plus to me. Definitely enough case closure time after the call. Yes there are metrics you are held to and yes you can go on probation if you do not meet or come close to their metrics. Every job in this country you're held to metrics so being held to a standard is not bad in my opinion. The metrics are realistic. In my case my manager is incredibly supportive as well as upper management as well. They actually apologize when home worker virtual machines had trouble! From the at home call center I came from previously, Intermedia is a dream. Granted that might sound like a back handed compliment but I literally go "home" from work singing the praises of working for this place after working at a virtual sweatshop. This place is a DREAM COME TRUE.


    No benefits (PTO, Vacation, Sick, Holiday) for part time workers. Only benefit is a no match 401K.

    Advice to ManagementAdvice

    Please keep up the good work.

    Positive Outlook
    Approves of CEO Interviews

Updated Jan 19, 2015
Updated Jan 19, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at in December 2014.

    Interview Details

    Applied online, contacted by recruiter same day. Was given choice of several days and times for interviews. There was a preliminary interview with the recruiter, and a second one with the would be supervisor. Interviewer and recruiter were both easy to talk to and professional. There was prompt follow up, and transparency through the whole process.

    Interview Questions
    • Questions are all related to exchange. Mock scenario in second interview troubleshooting mx record issue with exchange server.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview Awards & Accolades

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Additional Info

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Headquarters Mountain View, CA
Size 50 to 149 Employees
Founded 2000
Type Company - Private
Industry Information Technology
Revenue $10 to $25 million (USD) per year
Competitors Unknown

Overview of Intermedia

Our Office in the Cloud™ delivers the essential services that small and medium-sized businesses need —including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility, identity and access management, archiving, instant messaging, conferencing and more.

All of our services are pre-integrated for a seamless user experience... More

Mission: What it means to be an “Intermedian”

Intermedia employees have a single goal: to create a worry-free experience for our customers and partners. Each of us is... More

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