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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Intermedia.netPros
I've been working for Intermedia.net as a L1 tech support for a little over 6 months now. I am one of the people they've hired who work from home. For me this is a blessing. Home workers are able to work full time, though I was hired as part time. For my area of the country, the pay is definitely competitive. Even as part time for me the salary competes with a full time job in my area. The job for me is not too high stress but it has its moments. If you come onto this company expecting to meander around and not do any work, you're going to be unpleasantly surprised.
Call volume is brisk, but you have breathing room which is a plus to me. Definitely enough case closure time after the call. Yes there are metrics you are held to and yes you can go on probation if you do not meet or come close to their metrics. Every job in this country you're held to metrics so being held to a standard is not bad in my opinion. The metrics are realistic. In my case my manager is incredibly supportive as well as upper management as well. They actually apologize when home worker virtual machines had trouble! From the at home call center I came from previously, Intermedia is a dream. Granted that might sound like a back handed compliment but I literally go "home" from work singing the praises of working for this place after working at a virtual sweatshop. This place is a DREAM COME TRUE.Cons
No benefits (PTO, Vacation, Sick, Holiday) for part time workers. Only benefit is a no match 401K.Advice to ManagementAdvice
Please keep up the good work.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 5 days – interviewed at Intermedia.net in December 2014.Interview Details
Applied online, contacted by recruiter same day. Was given choice of several days and times for interviews. There was a preliminary interview with the recruiter, and a second one with the would be supervisor. Interviewer and recruiter were both easy to talk to and professional. There was prompt follow up, and transparency through the whole process.Interview Questions
Accepted OfferPositive ExperienceAverage Interview
- Questions are all related to exchange. Mock scenario in second interview troubleshooting mx record issue with exchange server. Answer Question
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Overview of Intermedia
Our Office in the Cloud™ delivers the essential services that small and medium-sized businesses need —including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility, identity and access management, archiving, instant messaging, conferencing and more.
All of our services are pre-integrated for a seamless user experience...
Mission: What it means to be an “Intermedian”
Intermedia employees have a single goal: to create a worry-free experience for our customers and partners. Each of us is...