Intrado – Why Work For Us?

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More than Three Decades of Excellence and Innovation

Over the course of our remarkable history, Intrado, a subsidiary of West Corporation, has stood at the forefront of pioneering 9-1-1 technology solutions that enable improved performance, reliability and capabilities of emergency communications systems and response. Today, Intrado provides the core of the nation’s 9-1-1 infrastructure and supports the delivery of over 260 million calls to 9-1-1 centers every year.

Since its inception, Intrado has processed more than three billion 9-1-1 calls. We are the preeminent provider of 9-1-1 technology solutions for traditional phone companies, wireless carriers, satellite and cable operators, VoIP service providers, and public safety and government agencies. Public safety answering points across the U.S. and Canada rely on Intrado for accurate, state-of-the-art 9-1-1 voice, data and call handling equipment support.

Regardless of the communication device, technology or medium, Intrado has the innovative network and extensive portfolio of advanced 9-1-1 services to meet public safety needs today and in the future. Combined with a staff of experienced public safety experts, Intrado is unrivaled in its ability to deliver further advancements and is leading the transformation of emergency communications.

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Corporate Profile

In business for more than 30 years, Intrado has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Products and services offered include emergency 9-1-1 voice call delivery, comprehensive data management, advanced call routing, emergency location and integrated call handling technologies. Intrado’s dedicated focus on emergency communications services allows the company to continue pioneering network innovations that save lives and improve emergency response.

The New World of 9-1-1 Emergency Communications
When people call 9-1-1 to save a life, stop a crime or report a fire, they depend on the emergency communication system to perform reliably and efficiently.

Unlike a few years ago, today people dial 9-1-1 from more than just wireline telephones located in homes, businesses or public buildings. Emergency calls now are made from wireless phones, computers, and Voice-over-Internet Protocol (VoIP) communication platforms and comprise the majority of the 9-1-1 calls received at emergency communications centers.

Vast changes in communications technologies require highly innovative advancements to support public demand for real-time 9-1-1 emergency communications service. Intrado is uniquely positioned to lead the transformation into the new world of 9-1-1 emergency communications.

Intrado: A History of Excellence and Innovation
Over the course of its remarkable history, Intrado has stood at the forefront of pioneering 9-1-1 technology solutions that enable improved performance, reliability and capabilities of emergency communications systems and response. Today, Intrado provides the core of the nation’s 9-1-1 infrastructure and supports the delivery of over 260 million calls to 9-1-1 every year.

Since its inception, Intrado has processed more than three billion 9-1-1 calls and has become the preeminent provider of 9-1-1 technology solutions for traditional phone companies, wireless carriers, satellite and cable operators, VoIP service providers, and public safety and government agencies. More than 6,000 public safety answering points in the U.S. and Canada rely on Intrado for accurate, state-of-the-art 9-1-1 voice, data and call handling equipment support.

Regardless of the communication device, technology or medium, Intrado has the innovative network and extensive portfolio of advanced 9-1-1 services to meet public safety needs today and in the future. Combined with a staff of experienced public safety experts, Intrado is unparalleled in its ability to enable further advancements that will help ensure that the proper emergency services personnel respond quickly to the right location at the right time to save lives.

Intrado Quick Facts

  • Founded in 1979
  • Headquartered in Longmont, CO
  • Offices in U.S. and Canada
  • Over 1,100 employees
  • Supports 260 million 9-1-1 calls annually
  • Processed more than three billion 9-1-1 calls
  • Customers include all major communications services providers

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Solutions

For more than three decades, Intrado has been designing and delivering an extensive portfolio of life-saving emergency communications solutions to telecommunications services providers, public safety organizations and government agencies.

From comprehensive data management, emergency location, integrated call handling and next-generation 9-1-1 services, Intrado’s dedicated focus on emergency communications technology allows the company to continue pioneering innovations that save lives and improve emergency response.

The major customer segments we proudly serve are:

  • 9-1-1 MapAudit®
  • A9-1-1® Connect / A9C™
  • Accuracy Compliance Testing
  • Alarm Industry
  • Cable
  • CLEC
  • Emergency Assist
  • Emergency Response Link
  • Geographic Information Systems (GIS)
  • ICO
  • ILEC
  • Intrado Beware
  • Intrado Cell Broadcast Service (ICBS)
  • Intrado Cloud Services
  • Intrado Great Migration
  • Intrado TXT29-1-1
  • Intrado V9-1-1® for VoIP Service Providers
  • Location Based Services
  • MapFlex 9-1-1
  • OTT29-1-1
  • Public Safety - Call Handling
  • Public Safety - NextGen 9-1-1
  • Satellite
  • Smart911
  • Telematics
  • THOR Shield
  • VoIP
  • Wireless

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Intrado employees are not only highly skilled leaders in their fields; they are also dedicated to serving Intrado’s life-saving mission. Intrado provides a wide range of career paths that allow our employees to enhance their skills while also giving back to the community. Their dedication is one reason nearly 50 percent of our employees have been with us for over five years.

If you’ would like to be a part of a company that saves lives and supports the career path goals of its employees, please review our current openings to find the position that is right for you.

Career Path

Sales, Marketing and Product Management
These individuals ensure that our services meet the needs of our public safety and telecommunication service provider customers now and in the future. They are the voice of our customers.

Software and Systems Engineering
The Software and Systems Engineering teams work to ensure that 9-1-1 keeps pace with new communications technologies, translating customer needs into reality. This group is the largest collection of engineers dedicated to 9-1-1 under one roof.

Customer Operations
Customer Operations is the primary point of contact with our customers from deployment through ongoing operations and upgrades. They provide the exemplary levels of customer support as befitting the live-saving nature of our business.

Technical Operations
Our Tech Ops team is the heartbeat of 9-1-1. These dedicated individuals are responsible for implementing, maintaining and monitoring the platforms and networks that ensure every single call for help gets where it needs to go whether through our Emergency Call Relay Center (ECRC) or the Network Operations Center (NOC).

Regulatory and Government Affairs
Intrado Regulatory and Government Affairs serves as a sounding board to the nation’s public policy makers and closely monitors local, state and federal policy to ensure the fulfillment of 9-1-1’s critical life-safety mission.

Administrative Services
Intrado Administrative Services includes the critical company support functions of human resources, employee relations, legal, finance and facilities. These individuals help make Intrado a great place to work.

If you’d like to be a part of a company that supports its employees career path goals as we save lives by transforming emergency communications please review our current openings for the position that’s right for you.

Intrado Reviews

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  • Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect in Longmont, CO
    Former Employee - Architect in Longmont, CO

    I worked at Intrado

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work atmosphere. Enjoyed the people.

    Cons

    Fluctuations of work since it highly related to Government contracts.

Intrado Interviews

Interview Experience

Interview Experience

33%
25%
41%

Getting an Interview

Getting an Interview

62%
18%
9%

Interview Difficulty

3.1
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    Service Desk Supervisor Interview

    Anonymous Employee in Longmont, CO
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Intrado (Longmont, CO) in March 2015.

    Interview

    Went through a preliminary phone interview with the HR Recruiter. I was then invited to the office for a face-to-fact interview; first meeting with the HR Recruiter to discuss benefits and other HR related topic and then with 2 others; the Manager, Product Support, and a Sr. Tech Support Specialist.

    Interview Questions

    • I don't recall the exact questions but they were very well thought out and behavioral in nature.   Answer Question

Intrado Awards & Accolades

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Additional Info

Website www.intrado.com
Headquarters Longmont, CO
Size 1000 to 5000 Employees
Founded 1977
Type Subsidiary or Business Segment
Industry Telecommunications

For over 35 years, Intrado has maintained a focus and passion for saving lives and supporting the needs of Public Safety. Always at the forefront of pioneering 9-1-1 technology solutions, Intrado systems enable improved performance, reliability and expand the capabilities of emergency communications management and delivery. Today, Intrado provides the core of the nation’s... More

Mission: To lead our industry in the development and delivery of systems and services that save lives and transform emergency communications.

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