J.D. Power


J.D. Power – Why Work For Us?

Be the Voice of the Customer.

At J.D. Power, you’ll be at a worldwide leader of marketing information services, providing an unbiased view of the Voice of the Customer to businesses and consumers alike.

  • If you have a passion for translating raw data into compelling intelligence that improves lives, your career will flourish here.
  • J.D. Power operates in key business sectors including market research, performance improvement, and customer satisfaction.
  • We understand the value that our associates provide for our clients and for the company, and encourage innovative thinking that addresses the lastest industry and technological developments.
  • At J.D. Power, you’ll work in a flexible, friendly, collaborative environment.

J.D. Power believes strongly in the importance of corporate values. The following set of shared values enhances our ability to motivate, empower, and enable our associates to create innovative products and services, delight our customers, and generate a fair return to our shareholders.

There are six values that have guided us throughout our rich history and will continue to do so into the future. Every associate plays an important role in this process as we continue to enable industries to recognize the voice of the customer and integrate it into their products and services. Our recruiting and hiring process is designed to identify individuals whose personal values are closely aligned with our corporate values: 

Voice Of The Customer
Our Associates
Client-Focused Agents of Change
Encouragement of Innovation
Speed And Flexibility

The theme "VOICES" represents the voices essential to our success:

  • The voices of all associates in developing and living these corporate values
  • The voices of our clients, which are essential to the firm's growth and profitability
  • The voices of millions of consumers who make our business possible

What do these values mean to J.D. Power?

Voice Of The Customer: we support our associates as they strive to help businesses use “voice of the customer” information to improve their products and services.

Our Associates: we understand the value that our associates provide for our clients and for the firm. We strive to equip them with the tools that encourage communication, enthusiasm, and outstanding performance.

Integrity: we ensure that quality and excellence form the foundation for everything our associates do. We expect that our associates demonstrate the highest level of professional behavior and ethics.

Client-Focused Agents of Change: we encourage our associates to develop products and services that break new ground and address the latest industry and technological developments.

Encouragement of Innovation: we encourage innovative thinking and value the ideas generated by our associates.

Speed And Flexibility: we place a high priority on time and strive to deliver products and services when promised to both clients and other associates.

McGraw Hill Financial's retirement benefits necessarily vary depending on your country of work.

For U.S. employees, some of the basics are:

401(k) Savings. The company will contribute an amount equal to 100% of the first 6% of Eligible Pay you contribute each pay period as tax-deferred contributions.* Eligible employees may invest up to 25% of their eligible pay up to the IRS contribution limit of $17,500 for 2013.

Profit Sharing. The Company may contribute to your retirement income through discretionary profit sharing contributions.

Employee Stock Purchase. Employees may purchase common stock of McGraw Hill Financial through a payroll deduction plan, with no brokerage or commission fees to the employee. 

*These updates do not apply to the Standard and Poor's 401(k) Savings and Profit Sharing Plan for Represented Employees, which covers Guild employees.

Paid and Unpaid Time off

All full-time employees are granted paid vacations depending on the length of their service. Holidays depend on the country and business unit, but most U.S. business units observe New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Thanksgiving Friday, and Christmas Day. Employees are also eligible to take three floating holidays throughout the year for religious observances, dependent care, vacation, or to meet other time-off needs.

For McGraw Hill Financial, diversity is a core value reflected in our leadership's commitment to an inclusive workplace that values each individual and their contributions and enables them to reach their full potential.

As global competition increases, our commitment to a diverse and inclusive work environment becomes ever more critical to our future success. In an increasingly global marketplace, the diverse characteristics, perspectives, ideas and backgrounds that our employees bring to the table give us a vital competitive edge in anticipating and exceeding our customers' needs.

J.D. Power Reviews

105 Reviews
105 Reviews
Rating Trends

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J.D. Power President Finbarr O'Neill
Finbarr O'Neill
49 Ratings

    Parent company treats people like people

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J.D. Power


    I was part of a group that was laid off. McGraw treated the group of us better than fair, showing genuine compassion and offering 2+ months more severance than I would have expected to get.


    Not sure that my 4-year-old perspective is worth much, but the company was struggling to move from paper-survey-in-the-mail to the internet age.

    Advice to ManagementAdvice

    Keep holding on to the McGraw values, and best of luck changing your image from the 1970s stalwart to a current player.

J.D. Power Interviews

Updated Sep 28, 2014
Updated Sep 28, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Senior Data Processing Engineer Interview

    Anonymous Employee in Westlake Village, Los Angeles, CA
    Anonymous Employee in Westlake Village, Los Angeles, CA
    Application Details

    I applied through a recruiter. The process took 2 daysinterviewed at J.D. Power in April 2014.

    Interview Details

    Recruiter contacted me, phone interview with manager, invite to fly out to HQ (they paid) and met with several people. I also had 2 phone interviews with people before I flew out.

    Interview Questions
    • Most of the questions were personal type questions - "tell me about your background," and about how I would handle different scenarios.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

J.D. Power Awards & Accolades

Something missing? Add an award
Top 50 Corporations for Hispanics, PODER Enterprise Magazine, 2009
CSR Index 50 List, Boston College Center for Corporate Citizenship and Reputation Institute, 2009
50 Best Companies for Family-Building Benefits, Conceive Magazine, 2010
100 Best Adoption-Friendly Workplaces, Dave Thomas Foundation for Adoption, 2009
100 Best Adoption-Friendly Workplaces, Dave Thomas Foundation for Adoption, 2010
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Additional Info

Website www.jdpower.com
Headquarters Westlake Village, CA
Size 500 to 999 Employees
Acquired By McGraw Hill Financial
Founded 1968
Type Subsidiary or Business Segment
Industry Business Services
Revenue $50 to $100 million (USD) per year
Competitors Nielsen, R. L. Polk, TNS Global

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia... More

Mission: To be the premier source of actionable consumer insights that help our clients become more profitable.

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