J.D. Power – Why Work For Us?

Be the Voice of the Customer.

At J.D. Power, you’ll be at a worldwide leader of marketing information services, providing an unbiased view of the Voice of the Customer to businesses and consumers alike.

  • If you have a passion for translating raw data into compelling intelligence that improves lives, your career will flourish here.
  • J.D. Power operates in key business sectors including market research, performance improvement, and customer satisfaction.
  • We understand the value that our associates provide for our clients and for the company, and encourage innovative thinking that addresses the lastest industry and technological developments.
  • At J.D. Power, you’ll work in a flexible, friendly, collaborative environment.

J.D. Power believes strongly in the importance of corporate values. The following set of shared values enhances our ability to motivate, empower, and enable our associates to create innovative products and services, delight our customers, and generate a fair return to our shareholders.

There are six values that have guided us throughout our rich history and will continue to do so into the future. Every associate plays an important role in this process as we continue to enable industries to recognize the voice of the customer and integrate it into their products and services. Our recruiting and hiring process is designed to identify individuals whose personal values are closely aligned with our corporate values: 

Voice Of The Customer
Our Associates
Client-Focused Agents of Change
Encouragement of Innovation
Speed And Flexibility

The theme "VOICES" represents the voices essential to our success:

  • The voices of all associates in developing and living these corporate values
  • The voices of our clients, which are essential to the firm's growth and profitability
  • The voices of millions of consumers who make our business possible

What do these values mean to J.D. Power?

Voice Of The Customer: we support our associates as they strive to help businesses use “voice of the customer” information to improve their products and services.

Our Associates: we understand the value that our associates provide for our clients and for the firm. We strive to equip them with the tools that encourage communication, enthusiasm, and outstanding performance.

Integrity: we ensure that quality and excellence form the foundation for everything our associates do. We expect that our associates demonstrate the highest level of professional behavior and ethics.

Client-Focused Agents of Change: we encourage our associates to develop products and services that break new ground and address the latest industry and technological developments.

Encouragement of Innovation: we encourage innovative thinking and value the ideas generated by our associates.

Speed And Flexibility: we place a high priority on time and strive to deliver products and services when promised to both clients and other associates.

Health Benefits

Health benefits at J.D Power and McGraw Hill Financial vary depending on your country of work.

For U.S. employees who want to know more about our full range of our medical, dental, and vision plans, view our brochure (PDF).

Non-U.S. employees should talk to their recruiter during the interview process to understand the offerings in their country.

Retirement Benefits

McGraw Hill Financial's retirement benefits necessarily vary depending on your country of work.

For U.S. employees, some of the basics are:

401(k) Savings. The company will contribute an amount equal to 100% of the first 6% of Eligible Pay you contribute each pay period as tax-deferred contributions.* Eligible employees may invest up to 25% of their eligible pay up to the IRS contribution limit of $17,500 for 2013.

Profit Sharing. The Company may contribute to your retirement income through discretionary profit sharing contributions.

Employee Stock Purchase. Employees may purchase common stock of McGraw Hill Financial through a payroll deduction plan, with no brokerage or commission fees to the employee. 

*These updates do not apply to the Standard and Poor's 401(k) Savings and Profit Sharing Plan for Represented Employees, which covers Guild employees.

Work Life

McGraw Hill Financial knows that you don't leave half of yourself at the door when you come to work each day. And that to be truly effective at work, you have to feel truly effective at home. That's why the Corporation provides you with a diverse array of programs and policies to support you in all your roles...at every stage of your life. These programs and policies are what we call "WorkLife."

Our WorkLife benefits include:

  • On the Job. Flexible work arrangements; maternity, paternity, adoption and emergency dependent care leave; and volunteer opportunities.
  • At Home. Support for child and eldercare, adoption assistance, fertility, pregnancy, and special needs children
  • Mind, Body and Healthy Living. Employee Assistance Program, flexible spending accounts, fitness discounts, smoking cessation, custom care
  • Financial. Financial Literacy workshops and materials, Employee Credit Union, pre-tax commuting benefits, insurance discounts, legal services
  • Tuition and Continuing Education. Tuition refund up to $5,000 per year, student loan programs, discounts on McGraw-Hill materials and test prep services
  • Entertainment, Cultural, and Shopping Discounts. Free or reduced entry to museums, zoos, and cultural institutions, discounts from major retailers and travel services
  • Maternity Management Program, Backup Dependent Care Program, Lactation Program

Paid and Unpaid Time off

All full-time employees are granted paid vacations depending on the length of their service. Holidays depend on the country and business unit, but most U.S. business units observe New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Thanksgiving Friday, and Christmas Day. Employees are also eligible to take three floating holidays throughout the year for religious observances, dependent care, vacation, or to meet other time-off needs.

For McGraw Hill Financial, diversity is a core value reflected in our leadership's commitment to an inclusive workplace that values each individual and their contributions and enables them to reach their full potential.

As global competition increases, our commitment to a diverse and inclusive work environment becomes ever more critical to our future success. In an increasingly global marketplace, the diverse characteristics, perspectives, ideas and backgrounds that our employees bring to the table give us a vital competitive edge in anticipating and exceeding our customers' needs.

Learn more at http://www.mhfi.com/about/diversity

Employee Resource Groups:

Through grassroots-driven Employee Resource Groups (ERGs), we recognize and support diversity in the workplace. These groups enable employees to connect and discuss a shared set of interests, experiences and perspectives and have been been vital in fostering a mentoring culture throughout McGraw Hill Financial.

 Employee Resource Groups

There are currently seven ERGs serving our diverse employees.

APEX: Asian Professionals for Excellence

APEX was founded to enable Asian and Asian-Americans at McGraw Hill Financial to share knowledge and make a strong, valued contribution to the Corporation's global growth agenda. Successful global growth requires diverse talent, strong leadership and an innovative mindset. APEX is focused on helping Asian-American employees be successful by offering opportunities to advance their capabilities and develop their leadership skills.

BEAM: Black Employees at McGraw Hill Financial

BEAM is a group organized to embrace cultural diversity in the workplace. Its purpose is to nurture an environment of integrity, excellence, respect, teamwork and leadership consistent with McGraw Hill Financial's business and diversity initiatives and to seek to promote the spirit of inclusion, awareness and understanding within McGraw Hill Financial.

 EASE: Enable Achieve Succeed Empower

This is a brand new employee resource group at McGraw Hill Financial. The mission of EASE is to create an environment that empowers people impacted by disabilities to reach their full potential and to positively affect our markets and communities. EASE is open to McGraw Hill Financial employees of all abilities.

GLBT & ALLIES: Gay, Lesbian, Bisexual & Transgender 

GLBT & ALLIES is dedicated to maintaining a supportive work environment in which GLBT employees are able to reach their full potential. The company's success is built upon attracting, supporting, and growing our most valuable asset -- our employees.

HHN: Hispanic Heritage Network

HHN is committed to enhancing the professional and social experience of employees of McGraw Hill Financial's Hispanic community; broadening and deepening the company's understanding of business opportunities in the US-Hispanic market; promoting the recruitment of talent from the larger Hispanic community; and supporting McGraw Hill Financial's core values of diversity and its corporate image.

LEAD: Learning, Empowering, and Accelerating Digital

LEAD is designed to enhance employees' digital development and provide a venue where employees can network and build communities around all things digital. LEAD is committed to creating a digital culture that inspires employees to innovate and contribute to the digital growth of the organization and, in the process, accelerate their own digital development, career opportunities and networks. 

WINS: Women's Initiative for Networking and Success

WINS is committed to creating a culture that inspires women to develop their leadership abilities, seize growth opportunities, and increase their knowledge of McGraw Hill Financial for organizational and personal success, driven by our global commitment to serving and celebrating the community of women.

Veterans’ Resources at MHFI

VALOR (“Veterans and Allies Leading for Organizational Results”) is an Employee Resource Group in development by the Advisory Group. VALOR will provide a variety of support for veterans and their families. The group will have a designated veteran leader for each business unit, match new-hire veterans to a veteran employee, provide mentoring programs as part of the greater McGraw Hill Financial Mentoring Program, develop unique networking across all our business units, and provide professional development and other services for veterans as well as for those who currently serve in the National Guard or the Reserve.

J.D. Power Reviews

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J.D. Power President Finbarr O'Neill
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51 Ratings
  • Intern

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee


    Good people to work for, very professional and attentive to the needs of their employees. Never felt as if I was being micro managed. The perfect amount of mentoring.


    I have no complaints to report about the company, I was treated professionally and fairly and received good work hours.

J.D. Power Interviews

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Getting an Interview


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Interview Difficulty




    Research Associate Interview

    Anonymous Employee in Troy, MI
    Accepted Offer
    Positive Experience
    Average Interview


    I applied in-person. The process took 1 day. I interviewed at J.D. Power (Troy, MI).


    Basic work experience questions. Also asked situational questions to gauge how I would preform daily tasks on the job. Interviewed with two separate individuals back-to-back from the specific team that I would eventually join. Then completed a test that they used to gauge my data analysis and report writing skills. Entire interview process was only one day and took just over 2 hours.

    Interview Questions

    • How would you manage multiple tasks that have varying priorities?   Answer Question

J.D. Power Awards & Accolades

Something missing? Add an award
Top 50 Corporations for Hispanics , PODER Enterprise Magazine, 2009
CSR Index 50 List , Boston College Center for Corporate Citizenship and Reputation Institute, 2009
50 Best Companies for Family-Building Benefits , Conceive Magazine, 2010
100 Best Adoption-Friendly Workplaces , Dave Thomas Foundation for Adoption, 2009
100 Best Adoption-Friendly Workplaces , Dave Thomas Foundation for Adoption, 2010
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Additional Info

Website www.jdpower.com
Headquarters Westlake Village, CA
Size 501 to 1000 Employees
Acquired By McGraw Hill Financial
Founded 1968
Type Subsidiary or Business Segment
Industry Business Services
Revenue $50 to $100 million (USD) per year
Competitors Nielsen, R. L. Polk, TNS Global

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia ... More

Mission: To be the premier source of actionable consumer insights that help our clients become more profitable.

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