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Jewelry Television Reviews

60 Reviews
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Jewelry Television President and CEO Tim Matthews
Tim Matthews
38 Ratings
  • Good place to learn the good and bad of the business world, but no reason to stick around for too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at Jewelry Television

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO


    Close, mostly friendly call center community despite not-so-small size.


    Mid-high turnover in management, so lower level employees are usually more helpful than those paid to help new hires. Had recently moved to a "point" system for time off. Max 2 points allowed, 1 point acquired per scheduled shift missed for ANY reason. I was let go after a diabetic coma caused me to miss too much time. Obviously, I had little interaction with upper management, but it seems that nepotism is the only motivator for them to care about certain employees.

    Advice to Management

    From what I've heard, your company has been a great place to work in the past, when everybody was treated like part of "the family." I'm aware of the company's somewhat recent growth, but don't forget that even your new hires are people, too.

Jewelry Television Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (1)  

    Phone Sales Representative Interview

    Anonymous Interview Candidate in Knoxville, TN
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 2 daysinterviewed at Jewelry Television (Knoxville, TN) in September 2014.


    Followed a link from to Answered a few questions, uploaded my resume and then came across a new application procedure for the first time in 20+ years of applying for jobs. JTV required a recorded voice response to several questions over the phone. While I'm not sure whether the hiring managers actually listen to these recordings after overhearing peers within my training class, it's a useful tool if used properly. I am doubtful that hiring managers actually listen to applicants' responses due to the fact that I was contacted via email within minutes of concluding the voice response and online applications. I received a personal call from the person (whom was the same I actually met in person for an interview) within minutes of concluding my application and was offered an interview. I arrived and sat in a very small lobby and waited only minutes before I was greeted warmly and asked to follow her into an empty conference room. The hiring manager verbally skimmed through responses to my online application and had my resume printed out in front of her. At that point though, she picked up on the briefest of employment tenure due to her personal family involvement. She agreed that I possessed the skills necessary to benefit both myself and the company. I was then offered a job on the spot. To some that may be the best outcome, but I was skeptical as I've never been offered an on the spot offer. Due to the economy, I accepted and then I was required to fill out a plethora of forms. In addition, I was required to immediately provide my availability (specific shift, days, and times) and then mandated to submit to an offsite, drug test that would expire within a five hour window. While I am drug free, it all felt quite rushed.

    Interview Questions

    • I was asked about the briefest employment tenure (3 months) amidst a resume of over 20+ years in sales.   1 Answer


    JTV does not negotiate hourly pay rate for sales agents.

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Additional Info

Headquarters Knoxville, TN
Size 1000 to 5000 Employees
Founded 1993
Type Company - Private
Industry Retail
Revenue Unknown / Non-Applicable
Competitors Unknown

Jewelry Television® (“JTV”) is a television and internet home shopping network, focusing exclusively on the sale of fine jewelry and gemstones. JTV’s television programming is broadcast in over 80 million homes nationwide. Today, JTV is the largest retailer of loose gemstones in the world and is one of the Top 20 jewelry retailers in the country. JTV has a team of jewelry and... More

Mission: To open the world of jewelry and gemstones to everyone.

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