KONE Reviews

62 Reviews
3.4
62 Reviews
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KONE President & CEO Henrik Ehrnrooth
Henrik Ehrnrooth
1 Rating
  1.  

    Good company, with a good future, in a challenged industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Omaha, NE
    Current Employee - Sales Representative in Omaha, NE

    I have been working at KONE full-time (more than 8 years)

    Pros

    The company is family owned so it tends to take a longer view on strategies and implementation. But, that is not to say that shorter term business metrics and performance are not important or pressed. The company is generally very cooperative (from an assistance and working together perspective) across business lines, and has made significant investments in tools, tracking, and field implementation. The industry is a difficult one, with rising costs and flat or declining revenues. But, as compared to the other big 3 companies, KONE has tended to hold its investment in its people, products, and innovation. Lots of career advancement potential, nationally and internationally, without the need to have an MBA. The only company I have worked for that annually surveys it's employees and shares the feedback openly with all. The company has some good employee centric policies and benefits. The only elevator firm with a defined benefit pension plan on top of a matching 401k.

    Cons

    Mostly industry driven, due to revenue deterioration amid cost increases. The entire industry is killing itself with pricing models. This forces frequent changes, re-organizations, and rotating areas of focus. KONE suffers from the 2-3 year plan of major revamping of areas, management, etc. I often wonder if top management talks to each other when setting annual strategic goals and plans. Each business line rolls out 4 or more strategic annual "must win battles", which are impossible to focus on for middle management and the front lines. This company is a heavy process driven firm, with many unnecessary steps, hand offs, and levels of approval, which delay customer delivery and suck many hours away from productive pursuits.

    Advice to ManagementAdvice

    Continue to foster an employee centric culture. Set fewer "must win battles" in each business line, but focus harder on those few that are selected. Streamline processes to improve productivity. Why on earth do I need to fill out a form, send it to India, so they can update the client account? Last I checked, I have a keyboard at my office.

    Recommends
    Positive Outlook
    No opinion of CEO

KONE Interviews

Updated Aug 22, 2014
Updated Aug 22, 2014

Interview Experience

Interview Experience

44%
11%
44%

Getting an Interview

Getting an Interview

38%
26%
11%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Agent Interview

    Anonymous Employee in Moline, IL
    Anonymous Employee in Moline, IL
    Application Details

    I applied through a staffing agency. The process took 5 daysinterviewed at KONE in August 2014.

    Interview Details

    I was referred to this company twice within one year, through 2 different temp agencies. Each time was scheduled with the same interviewer, and each time I had to wait over an hour for someone to come and get me when it was convenient for them. The first interview was a denial, and I was not given an answer as to why, other than I wasn't a good fit. I have almost 10 years in call center/customer service experience. The second time, the excuse was because they thought I wasn't interested in the shift hours provided, when I clearly expressed that I was.

    Interview Questions
    • Which of my prior jobs did I like the most... how is that relevant?   Answer Question
    No Offer
    Negative Experience
    Average Interview

KONE Awards & Accolades

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Additional Info

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Website www.kone.com
Headquarters Helsinki, Finland
Size 5000+ Employees
Founded Unknown
Type Company - Public (KNEBV)
Industry Manufacturing
Revenue $100 to $500 million (USD) per year

KONE is known to have its ups and downs. That's because it's one of the leading elevator manufacturers in the world -- #4 in sales behind Otis, Schindler, and ThyssenKrupp. The century-old company specializes in passenger and freight elevators, escalators, autowalks, automatic doors, and access control systems. It also provides services, primarily maintenance and modernization, for a wide variety of buildings, airports, and public transportation terminals. Key customers include builders, building owners, facility managers, and developers. The Europe, Middle East, and... More

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