Kana Reviews

40 Reviews
2.8
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kana President and CEO Mark A. Duffell
Mark A. Duffell
12 Ratings
  1. 3 people found this helpful  

    Opportunity to be challenged but must ask for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Services Consultant in Sunnyvale, CA
    Former Employee - Professional Services Consultant in Sunnyvale, CA

    I worked at Kana full-time (more than an year)

    Pros

    Great area of business to be challenged and lots of interesting projects. Teams usually have high caliber people.

    Cons

    A clear segmentation between upper management and rest of organization. Not a team atmosphere when it comes to all levels of the organization.

    Advice to ManagementAdvice

    Get in the trenches every once in a while. Recognize key employees and you will keep them longer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Kana Interviews

Updated Jul 2, 2014
Updated Jul 2, 2014

Interview Experience

Interview Experience

33%
41%
25%

Getting an Interview

Getting an Interview

57%
8%
4%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Software Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Kana.

    Interview Details

    HR phone Call, Technical Phone Interview and a final face to face interview

    Interview Questions
    • Basic OOPS concepts, MVC concepts, Spring framework, SQL stored procedured, JBOSS.   Answer Question
    Negotiation Details
    Non- negotiable
    Accepted Offer

Kana Awards & Accolades

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Additional Info

Unlock Profile
Website www.kana.com
Headquarters Sunnyvale, CA
Size 500 to 999 Employees
Founded Unknown
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Oracle, Pegasystems, SAP

KANA Software knows that a good customer experience can be just a click away. The company's customer relationship management (CRM) software is used by call centers and businesses with e-commerce websites. Its capabilities include customer service interaction through live chat, e-mail, phone, and customer self-service portals. It also offers applications used to assist agents in their conversations with customers. KANA serves companies in the communications, financial services, retail, health care, and technology industries, as well as government clients in such cities as... More

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