- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at KeyPoint Government Solutions full-time
Automated assignments are great. Dynamic, ever changing policies keep me mentally sharp and safe from hitting higher tax brackets. I can't say enough good things about KGS. They want me to succeed and constantly look out for me by heavily over assigning work forcing me to become a better investigator. Sure, I haven't been good enough yet to meet stats or bonus but they keep pushing me to succeed and I appreciate it. I know I'll get there one day. Some BIs get frustrated, but not me. The reviewers help me out by enforcing the daily shifting standards and I've made a game out of trying to get the same answer from different reviewers every week. It helps relieve stress. That's another reason I love KGS. Keeping up morale in unexpected ways! I also commend KGS for swimming against the tide and trying to make automated assignments work. Sure it's been tried everywhere else and it is failing just as badly here as in other companies but at least they're trying! I like that "SMART" sends me in all directions, wild distances, ignores case integrity and gives me transmissions due every day of the week. It keeps the job interesting. Sure it kills my stats and jeopardizes quality and integrity but big KUDOS to the company for trying. I hear investigators, field managers, workload managers and all the regional managers hate the program, so Way To Go, CEO for making this needed change happen. We were flailing around out here before with tightly zoned areas and balanced case loads. It is inspiring to us to see the CEO go against the wishes of 99% of the company and be willing to degrade efficiency in the field in order to force this needed change! The main reason I stay with KGS is because they make me feel so valued. I know the USIS people were brought in at higher salaries than those of us who've been loyal to the company for many years, but so what? With the stellar way the ran that company, who can blame KGS for wanting to hire them to run this one and paying them more than their KGS peers? It just makes sense. Those long time KGS employees who were passed over in favor of the new people should be thankful they're in such experienced and capable hands. You can already see the USIS's atmosphere of trust, integrity, loyalty, honesty and transparency flourishing now at KGS!
I can't seem to get to 200% of my "minimum" case load. Not sure what I'm doing wrong. Many of my coworkers are well over 200% but I can't seem to get past 180% week over week. I've asked my FM for help but they insist I'm actually only assigned to 100%. It gets frustrating. I had 2 days last month with no transmissions due. I'd really prefer to have them due Every. Single. Day.
Advice to Management
I surely don't envy you execs trying to figure out why you are bleeding investigators. It is a complete mystery to the investigator corps and all your field managers. I know the skeptical among us will say that we're the new USIS where profit trumps everything including morale, reasonable goals, integrity, national security. Don't listen to them. They're just the vocal majority who only believe what they see and experience. They don't have the faith I do in corporate communications and "field calls" that explain how we're not really overworked, not really underpaid, not really being demoralized by automated assignments, and that somehow 31 SU's in assignments due in a week really only means the 17.1 SU's I need to hit my target. They are just disgruntled soon to be former employees that we'll be well rid of when they go. Stay the course! Sure we're driving straight off a cliff but that's nothing that can't be solved by some Excel reports, more changes to the refile policies, and obviously more automated assignments. I'd be happy to talk to the friendly people in HR who monitor these, but ever time I ask for somebody there I'm told they've quit. Looks like field investigators isn't the only area where KGS is bleeding good talent. I've lost track of the number of directors and senior managers who've walked away from this place in the last several months. All good people from what I hear. Makes you wonder what they knew that we don't. I'm not worried, though. Plenty of USIS leadership out there still to fill in the losses and really turn this company around!
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceAverage Interview
I applied online. I interviewed at KeyPoint Government Solutions.
2 phone interviews, 1 with someone from the Human Resource department and the other with the regional manager from your area. Normal interview questions were asked. After both interviews you wait to receive an email letting you know if you have received the job or not. A background investigation is completed next, where OPM interviews to cover a certain portion of your life. Once you have passed the background you are sent to an Academy in Loveland, Co for 3-4 weeks.
- Questions regarding how you would handle different situations regarding the job. Answer Question
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