Kimpton Hotels & Restaurants

  www.kimptonhotels.com
  www.kimptonhotels.com

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Kimpton Hotels & Restaurants Reviews

102 Reviews
3.7
102 Reviews
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Kimpton Hotels & Restaurants President and CEO Michael Depatie
Michael Depatie
68 Ratings
  1.  

    Hospitality isn't possible with unions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Manager in Boston, MA
    Former Employee - Front Desk Manager in Boston, MA

    I worked at Kimpton Hotels & Restaurants full-time (less than an year)

    Pros

    -The people here were exceedingly friendly and there is only a minority amount of employees there that are incapable of performing their job.
    -Pay was great
    -Manager training at home office is a tremendous experience

    Cons

    -Front Desk Agents, Concierges, Bellman and the housekeeping department are all unionized. It's abhorrent the amount of people that slip through the 90 day process are and "protected" from then on out. The end result is employees that do not value hospitality, rather doing just enough to keep their job.
    -The housekeeping department starts at 9am and always makes sure they (the housekeepers) have checkout rooms to clean between 3pm-5pm, which is peak check in time. The result is a cluttered mess of angry hotel guests trying to sit in the lobby but unavailable to because almost every other check in has taken their spot.

    Advice to ManagementAdvice

    There's not much executive level management can do - a union hotel is a bad place to work, period. Not a single executive approves or wants the union there, however their continued presence/contract is more a political problem than a work problem.
    The issue ends up becoming the middle managers who have to do all the work. The FOM works at least a twelve hour day, running around and trying to stitch the inconsistencies of union employees who are content to look the guest up and down and dismiss them if there isn't tip money in their hand.
    The Director of Housekeeping/Housekeeping Managers are besieged hourly starting at 1pm to find rooms that are clean and ready to be sold, however that cannot happen because the union housekeepers know to keep more than a few checkouts for the end of the day, to ensure they get 8 hours/day.

    The parent company (Kimpton) is remarkable. They are always available (even senior leaders within the company) on email and are eager to make sure their employee's feel wanted. If you don't mind relocating you can find a promotion within 8mo/1 year of hard work.

    Recommends
    Positive Outlook
    Approves of CEO

Kimpton Hotels & Restaurants Interviews

Updated Oct 13, 2014
Updated Oct 13, 2014

Interview Experience

Interview Experience

65%
8%
25%

Getting an Interview

Getting an Interview

61%
16%
14%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    In Room Server Interview

    Anonymous Employee in Cupertino, CA
    Anonymous Employee in Cupertino, CA
    Application Details

    I applied online. The process took 6+ weeksinterviewed at Kimpton Hotels & Restaurants.

    Interview Details

    Interview was with Liz; very nice and easy going. Great place to work had a set schedule. I needed a some flexibility so i didn't want to take the job and nor be able to commit. Truly a great place to work whoop knows maybe in the future I can find myself here. ...

    Interview Questions
    Reasons for Declining

    I had already taken a offer a few days before but still wanted to check it or and keepon good terms.

    Declined Offer
    Positive Experience
    Average Interview

Kimpton Hotels & Restaurants Awards & Accolades

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Best Places to Work for LGBT Equality, Human Rights Campaign, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Additional Info

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Website www.kimptonhotels.com
Headquarters San Francisco, CA
Size 5000+ Employees
Founded 1981
Type Company - Private
Industry Travel & Tourism
Revenue $100 to $500 million (USD) per year

Kimpton Hotel & Restaurant Group hopes a little style can help it stand out in the crowded leisure industry. The company owns some 12 boutique hotels and manages about 40 others in more than 20 markets across the US. Kimpton buys older buildings in urban areas and transforms them into four-star hotels hotels that feature mostly smaller, European-style accommodations. Upscale Kimpton Restaurants are located next to most hotels. The company's management services include strategic planning, sales and marketing, human resources, and administration support. Investment banker... More

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