Kimpton Hotels & Restaurants Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Kimpton Hotels & Restaurants full-time (less than an year)Pros
-The people here were exceedingly friendly and there is only a minority amount of employees there that are incapable of performing their job.
-Pay was great
-Manager training at home office is a tremendous experienceCons
-Front Desk Agents, Concierges, Bellman and the housekeeping department are all unionized. It's abhorrent the amount of people that slip through the 90 day process are and "protected" from then on out. The end result is employees that do not value hospitality, rather doing just enough to keep their job.
-The housekeeping department starts at 9am and always makes sure they (the housekeepers) have checkout rooms to clean between 3pm-5pm, which is peak check in time. The result is a cluttered mess of angry hotel guests trying to sit in the lobby but unavailable to because almost every other check in has taken their spot.Advice to ManagementAdvice
There's not much executive level management can do - a union hotel is a bad place to work, period. Not a single executive approves or wants the union there, however their continued presence/contract is more a political problem than a work problem.
The issue ends up becoming the middle managers who have to do all the work. The FOM works at least a twelve hour day, running around and trying to stitch the inconsistencies of union employees who are content to look the guest up and down and dismiss them if there isn't tip money in their hand.
The Director of Housekeeping/Housekeeping Managers are besieged hourly starting at 1pm to find rooms that are clean and ready to be sold, however that cannot happen because the union housekeepers know to keep more than a few checkouts for the end of the day, to ensure they get 8 hours/day.
The parent company (Kimpton) is remarkable. They are always available (even senior leaders within the company) on email and are eager to make sure their employee's feel wanted. If you don't mind relocating you can find a promotion within 8mo/1 year of hard work.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 6+ weeks – interviewed at Kimpton Hotels & Restaurants.Interview Details
Interview was with Liz; very nice and easy going. Great place to work had a set schedule. I needed a some flexibility so i didn't want to take the job and nor be able to commit. Truly a great place to work whoop knows maybe in the future I can find myself here. ...Interview Questions
Reasons for Declining
- Typical hiring questions. What would you do. ... type Answer Question
I had already taken a offer a few days before but still wanted to check it or and keepon good terms.Declined OfferPositive ExperienceAverage Interview
Kimpton Hotel & Restaurant Group hopes a little style can help it stand out in the crowded leisure industry. The company owns some 12 boutique hotels and manages about 40 others in more than 20 markets across the US. Kimpton buys older buildings in urban areas and transforms them into four-star hotels hotels that feature mostly smaller, European-style accommodations. Upscale Kimpton Restaurants are located next to most hotels. The company's management services include strategic planning, sales and marketing, human resources, and administration support. Investment banker...