Recent Updates
  • Kohl's update
    16 days ago

    Our multi-channel support strategy in contact centers is greatly improved with Oracle Service Cloud. Better service levels and voice-of-the-customer scores, with cost savings to boot. Read thoughts from VP of Digital Customer Care Becky Ploeger via >>

    The 2015 CRM Service Elite: Oracle Service Cloud Catalyzes Multichannel Support Strategy

    At Kohl's, customer service calls come in by the millions-six million per year, to be exact. Customer service has always been a priority for the retail giant, says Vice President of Digital Commerce Customer Care Becky Ploeger, but between the massive volume of calls and the influx of inquiries through newer channels such as email and chat, Kohl's agents were becoming overwhelmed.

  • Kohl's update
    18 days ago

    Our customers love us (and we love them right back!)

    Kohl's ranks third nationally in customer satisfaction

    Kohl's Corp. ranks third in customer satisfaction out of more than a dozen of the country's largest department and discount stores, the latest edition of an annual benchmarking study shows. Kohl's, which has its headquarters in Menomonee Falls and employs some 7,000 people in the area, outperformed the industry average on the American Customer Satisfaction Index, as it has since it first was ranked in 2002.


Kohl's – Why Work For Us?


Kohl’s is proud to be a member of the community. And being a part of a community means we have responsibilities to fulfill. We think it’s important to give time, energy and money through our many Kohl’s Cares programs. We also protect the environment by seeking innovative solutions that encourage long-term stability. Responsibility to our investors, communities and environment — it’s all a part of what makes us Kohl’s.

Investor Relations

At Kohl’s, we have a responsibility to our investment community to provide accurate, timely and helpful information about our company. Whether you’re a prospective investor or long-time shareholder, we’re sure you’ll find these pages valuable. 

Kohl’s Cares

We believe in giving back to the communities we serve, not just with money and resources but also with talent and time. Through our community giving and volunteer program, we support kids’ health and education, environmental initiatives nationwide and women’s health in Wisconsin, specifically the fight against breast cancer. Because the way we see it, giving back also means looking ahead. 


Kohl’s is committed to protecting and conserving the environment by seeking innovative solutions that encourage long-term sustainability. From large-scale initiatives, like constructing environmentally friendly buildings, to everyday practices, like recycling hangers, we’re taking big steps to ensure we leave a smaller footprint. 


Our Purpose

To inspire and empower families to lead fulfilled lives.

Employee Value Proposition

At Kohl’s, our mission is to inspire and empower families to lead fulfilled lives. And there’s no more rewarding job than that. Because it’s not just about selling things. It’s about letting customers know that the things that make their lives better are within their reach. We build great brands, launch new technologies to make shopping easier, contribute our time and dollars to improve the world we live in and dream up ways to empower our customers and Associates to create a life they love. Our Associates make a difference in the lives of our customers. Let us make a difference in yours. Welcome to Kohl’s.

Put Customers First

Putting customers first means we…
  • See customers as a constant source of inspiration and guidance.
  • Take a “yes we can” approach to everything we do.
  • Support the communities and causes our customers and Associates care about.

Act with Integrity

Acting with integrity means we…
  • Earn trust by living up to our commitments.
  • Treat others with respect and fairness.
  • Make decisions that support the reputation of the organization.

Build Great Teams

Building great teams means we…
  • Communicate openly and embrace diverse perspectives.
  • Actively promote the empowerment, engagement, and continous development of all Associates.
  • Recognize and celebrate greatness.

Drive Results

Driving results means we…
  • Work with a sense of urgency and accountability.
  • Seek out information to make smart decisions.
  • Offer up new ideas and solutions beyond the status quo.


Working at Kohl’s is a unique experience — one that supports your individual career and life goals, and empowers you to seize new opportunities. At Kohl’s, we know how personal your work and life are to you — your individual and family situation, your role and career path and your impact on our results. Kohl’s provides Total Rewards as well as the support and resources to help you at each stage in your life and your career.

With Kohl’s Total Rewards, so much is possible — you have the opportunity to be set by making the most of your core pay and benefit programs, to be great by getting rewarded for high performance, and to be you by choosing what’s best for you from among many unique programs.

With Kohl’s Total Rewards, it’s Personal Made Possible.

Be Set

This is the foundation for your Total Rewards and includes the core pay and benefit programs offered by all large employers.

  • Base Compensation
  • Health & Insurance Benefits
  • Time Off & Flexibility
  • Retirement & Financial Benefits

Be Great

These rewards are intended to motivate and recognize strong individual and team performance.

  • Compensation Increases
  • Incentives & Bonus Programs
  • Recognition

Be You

These rewards make Kohl’s unique and reflect the company’s culture and values.

  • Work/Life Programs
  • Educational & Social Programs
  • Wellness

Kohl's Reviews

2,756 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Kohl's Chairman, President & CEO Kevin B. Mansell
Kevin B. Mansell
1,165 Ratings
  • 3 people found this helpful

    Couldn't see myself anywhere else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Milwaukee, WI
    Current Employee - Human Resources in Milwaukee, WI

    I have been working at Kohl's


    I've had the good fortune of a challenging 14 year career with several different roles and promotions. I'm always learning something new and always rewarded for hard work. I feel like my opinion matters and my leaders help develop my skills. Being a member of Management team provides good benefits, bonus and decent salary.


    Hourly Sales Associates could benefit from higher wages and more payroll hours. Feels like they often get dissatisfied quickly and leave.... those providing valuable service to our customers should be a higher priority!

    Advice to ManagementAdvice

    Continue to grow and change! The company is always evolving and those resistant to change or incapable of managing through it often don't provide the right level of Customer or Associate engagement.

    Positive Outlook
    Approves of CEO

Kohl's Interviews

Updated Mar 24, 2015
Updated Mar 24, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Manager In Training Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I did the interview online on my iPad through HireVue where I recorded my answers. There were 5 questions and they gave you 30 seconds to prepare your answer for each. It was very quick and it was really nice that I was able to complete the interview on my own time in the privacy of my apartment

    Interview Questions
    • Tell us about a time you made a mistake.
      What were you favorite boss or mentors traits?
      Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Kohl's Awards & Accolades

Something missing? Add an award
Best Companies for Women (Ranked #3), Daily Worth, 2014
National Top 50 Green Companies (#2), Green Power Partnership, 2012
National Top 50 Green Companies (#2), Green Power Partnership, 2010
Best Place to Launch a Career, BusinessWeek, 2009
Top 200 World's Most Reputable Companies, Forbes, 2009
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Additional Info

Headquarters Menomonee Falls, WI
Size 5000+ Employees
Founded 1962
Type Company - Public (KSS)
Industry Retail
Revenue $10+ billion (USD) per year

Kohl’s (NYSE: KSS) is a leading specialty department store with 1,162 stores in 49 states. With a commitment to inspiring and empowering families to lead fulfilled lives, we offer amazing national and exclusive brands, incredible savings and inspiring shopping experiences in-store, online at and via mobile devices. Committed to our communities, Kohl’s has raised more... More

Mission: To inspire and empower families to lead fulfilled lives.

Work at Kohl's? Share Your Experiences


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