LUSH North America

www.lushusa.com
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LUSH North America Reviews

161 Reviews
3.1
161 Reviews
Rating Trends

Recommend to a friend
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LUSH North America CEO & President Mark Wolverton
Mark Wolverton
81 Ratings
  •  

    Really care about the employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LUSH North America

    Pros

    Company values are at such a high standard that it is an absolute blessing to work here. I love how well they treat the employees and everything this company stands for.

    Cons

    I have hard time thinking of cons about working for LUSH, worst thing I could think is that sometimes they understaff and it can get too crazy.

    Recommends
    Positive Outlook
    Approves of CEO

LUSH North America Interviews

Updated Feb 24, 2015
Updated Feb 24, 2015

Interview Experience

Interview Experience

67%
20%
11%

Getting an Interview

Getting an Interview

50%
44%
3%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Sales Ambassador Interview

    Anonymous Interview Candidate in Buford, GA
    Anonymous Interview Candidate in Buford, GA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at LUSH North America in February 2015.

    Interview Details

    I submitted a resume online through their website and three or four weeks later received an email from the manager of the location I applied to inviting me to a hiring party and advising me to arrive on time in an outfit that met dress code requirements. The hiring party was a very fun, upbeat, relaxed atmosphere--the assembled staff played music and participated in an ice breaker game (if you were a LUSH product what would you be?) the manager informed us of the expected hours, pay rate, dates that must be reserved for training, and described the tasks expected of the job. Anyone who decided the job wasn't for them was free to leave at any time. There were four of us. We were split into two smaller groups each assigned to an employee who demonstrated a product "demo" (in-store customer sample). After observing the demo we were each asked to do it ourselves, either on the employee or on our fellow interviewee. We did this with multiple products; be ready to get wet and soapy. Throughout the demos the manager came in and out, taking out one person at a time for individual interviews. I got a phone call that afternoon inviting me to the second interview, which they call "Culture Hour". Culture Hour was much more challenging. I went in a few days later and did a one-on-one "LUSH experience" roleplay with the manager; the first time I was the customer, the second I was the sales ambassador. The sense of fun was gone and the whole experience was a little rushed because of customers in the store. I was expected to "reflect" the customer's energy and reveal their personal traits which I could then match up to products. Afterward the manager and I discussed how I did (not very well) and she suggested I come in for a second try. I did the same thing the next day with the store trainer and did better; after the roleplay the trainer read my rating (1 = poor, 4 = excellent) off the list of criteria an interviewee is rated on during Culture Hour. They not only rated energy matching but also setting a customer up with a "regiment" of products, demoing all the products on them in one demo rather than several, how well you could reveal details about the customer's life ("reveal their needs"), and how well you used the brand's specific vocabulary. However, they didn't give you any kind of training on these rather specific tactics before you did "Culture Hour", which seems unfair to me. I was told I'd hear back by the end of the week; I didn't hear back until 9 days later. My overall impressions were that the employees are fun people and the attitude of the store is positive, but the brand is demanding and its expectations of untrained interviewees may be unrealistic. The people at this particular location seem positive and focused on self-improvement, so I hope it will be a good experience.

    Interview Questions
    • Why do you want to work at LUSH?   Answer Question
    • Tell me about your experience at your previous job.   Answer Question
    • If you couldn't say the words "how are you", what would say instead to greet a customer?   Answer Question
    Negotiation Details
    There was no negotiation during the interviews; the only opportunity was during the one on one interview during the hiring party; I tried to negotiate potential hours to juggle my second job, but the manager said she didn't foresee any problems and assumed what problems did arise would be handled when they came up. If you intend to negotiate, be prepared for flat-out rejection; these guys are tough.
    Accepted Offer
    Positive Experience
    Difficult Interview

LUSH North America Awards & Accolades

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Additional Info

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Website www.lushusa.com
Headquarters Vancouver, Canada
Size 1000 to 5000 Employees
Founded 1995
Type Company - Private
Industry Manufacturing
Revenue Unknown / Non-Applicable per year
Competitors Aveda

Our Core Beliefs
We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics.

We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made.

We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans.

We believe in happy people making happy soap, putting our faces on our products and making our mums proud... More

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