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The Lands’ End Difference
Our founder was an adventurer. He was a competitive sailor. A free spirit with a heart to explore the unchallenged.
His entrepreneurial spirit led him to start Lands’ End – and this spirit continues today. While we thrive on pursuing new frontiers, we remain grounded in who we are. Our environment and our products may change but how we go about doing business and working with our customer does not.
From the beginning, our founder Gary Comer stressed that doing business well is built on one thing – relationships: building them, respecting them, maintaining them.
“Think one customer at a time and take care of each one the best way you can.”
His honest commitment to treating people right has turned generations of Lands’ End customers into true friends and family.
The same is true for the people who comprise Lands’ End. Sharing a common goal of offering the unexpected – an edge over our competition – people choose to join Lands’ End because of the people who work here. They are talented. They are fun. They care. We aren’t perfect, but that doesn’t stop us from striving for the best on a daily basis.
Building the best product we can – Quality
Pricing it fairly – Value
Not resting on our laurels, always pursuing to be better – Passion
Treating the customer and each other how we would want to be treated – Respect
Doing what we can to help one another – Service
Meaning what we say – Honesty
Walking our talk – Integrity
And if we make a mistake…we keep working until we get it right...Guaranteed.Period.®
To build a global lifestyle brand that stays true to its roots. And that means staying true to our customers.
A lot of things have changed since Lands' End opened its doors in 1963. Our core beliefs haven't. We still only sell things we believe in. We always unconditionally guarantee every item we offer. We'll never stop treating our customers like family or putting our whole hearts into answering their needs.
We also care for our employees with policies that encourage wellness, volunteerism and a healthy work/life balance. It's a way of doing things that's uniquely Lands' End. And it boils down to two words that mean the world to us: Guaranteed. Period.®
The Words We Work By
In 1984, our founder Gary Comer wrote an article for the summer catalog. He called it "The Principles of Doing Business." Those ideals still guide our business practices today:
1. We believe that serving our customer serves all of us. Everyone here understands that concept. Our customer care specialists are trained to know our products, and to be friendly and helpful. They are empowered to take all the time necessary to take care of our customers.
2. Real value is a cornerstone of our brand. We price products fairly and honestly. We operate efficiently, and build relationships with manufacturers who have proven they are skilled, cost conscious, efficient and socially responsible.
3. We are passionate about quality. We do everything we can to make our products better. We continually improve fabrics and construction details, and never reduce the quality of a product to make it cheaper.
4. We are a community dedicated to creating new ways of connecting. We consider customers and employees our heartland and seek to engage them in an ongoing conversation that encourages feedback. That's why when you call, click or visit Lands' End, it's a little like coming home.
5. We operate with integrity from the inside out, so employees and partners can be crystal clear about our philosophy of doing business, goals for the future and expectations for success. Everyone here is accountable for his or her decisions under this guiding principle. The result? An engaged workforce that delivers added value to the customer (and the bottom line).
6. We accept any return for any reason, at any time. Our products are guaranteed. No fine print. No arguments. We mean exactly what we say: Guaranteed. Period.®
Helping Neighbors Around the World
Our employees believe strongly in giving back to the community. So our company focuses on the programs and issues Lands’ End employees care about most. And they care a lot.
Their passion means our company supports a number of community events‚ local churches‚ veterans’ organizations‚ homeless shelters and more. We’ve built homes, donated equipment to schools and scrap fabrics to charitable quilters. We match our employees’ fundraising efforts‚ and we’ve cast Humane Society dogs in our catalog shoots to highlight the benefits of adoption.
Lands’ End even helps employees connect with volunteer opportunities in their hometowns‚ and we honor the time they give with our matching contributions program.
Lands’ End regularly donates nearly $5 million of new and used merchandise each year to local and global nonprofit organizations. This is especially true when natural disasters strike in the United States and around the world. Acting as a company‚ we readily deliver in-kind contributions of clothing wherever it’s needed. Acting as a community‚ our employees often come together to do even more.
When Hurricane Sandy hit the northeast, Lands’ End partnered with the American Red Cross to deliver a 53-foot truck filled with winter weather items. We collected 4‚500 pairs of shoes for Haiti earthquake victims through the nonprofit organization Soles4Souls. And when earthquakes and a tsunami struck Japan‚ Lands’ End employees around the world raised money and worked together to send victims clothes and blankets‚ paper goods and drinking water.
Lasting charitable partnerships
We often partner and sponsor with local and national not-for-profit organizations to raise awareness of important issues‚ do some collective good and help people in need. Many of these relationships go back for years‚ reflecting our employees’ deep commitment to challenges like education‚ the environment‚ homelessness and more.
In 2010, Lands’ End became the key sponsor of the Clean Lakes Festival. We fund school wish lists at DonorsChoose.org‚ and have a long-standing connection to the Hodan Center of Mineral Point‚ Wisconsin‚ which provides support and work for disabled adults.
Our international offices also give back to in their communities‚ donating to dozens of charitable organizations. Lands’ End Germany supports the Susan G. Komen: Race for the Cure‚ providing T-shirts and caps for survivors and sponsoring a sand-sculpting competition for kids near the racing route. While our UK office sends clothing to children in Uganda and Romania‚ and supports Rutland Friends of Cancer‚ British Red Cross and the Heart Foundation.
To Our People, Balance is Everything
What's it like to be a Lands' End employee? Consider the personal services we offer, like dry cleaning pickups and an on-site market to make eating fresh easy. Or our quirky traditions, including lunchtime concerts, a corporate pumpkin patch and our annual bash, the Lands' End Jam. And don't forget the practical pluses, like emergency child care and on-site medical facilities.
Add it all up, and one thing is clear: Lands' End is committed to helping employees enjoy a rewarding, well-balanced life.
At the center of this commitment: the Comer Center. This multimillion-dollar fitness complex gives Lands' End employees, retirees and their families access to dozens of programs—from nutrition and CPR training, basketball and swimming to knitting classes, prenatal care and martial arts.
Over the last 23 years, the Comer Center has furthered our preventative health initiatives, boosted employee morale and productivity, and even helped to stabilize our employees' health care costs. It's also an invaluable part of our culture and community.
Making Wishes Come True
Our people know how to pull together. Take our internal care program, Making Wishes Come True. It grants employee wishes throughout the year, through the help of department fundraisers and employee donations.
And when emergencies leave our fellow employees in need—as when recent flooding left 100 Reedsburg, Wisconsin, employees stranded—you can count on an immediate, company-wide response. Well, that and care packages.
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I have been working at Lands' End full-time (More than 3 years)
Really great team members and people at Lands' End. I totally feel part of a group that cares about my individual success/growth as well as aligning to business objectives. Good quality of life...yes, work is high speed, and changes happen, but that keeps it exciting and allows for growth. Great work out facility, onsite health care, backup child care, causal dress code and food on site. Still has some of the community feel, while being a larger corporation.
Drive to Dodgeville is a bit lengthy...but beautiful. A little bit "corporate", but that's not unusual. High pressure to be successful (sign of growth).
Advice to Management
Remember how we got here....a lot of trust, honesty, and transparency from management is critical. Keep a continued focus on Quality, Value and Service.
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 1 day. I interviewed at Lands' End in August 2015.
The process was really easy. They asked really basic questions and they wanted to my availability. They want to know how comfortable you are with asking to set up credit card applications in the store and so on.
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Let us know if we're missing any workplace or industry recognition –
Lands' End has surrounded a number of sales channels. The firm markets traditionally-styled casual apparel for men, women, and children through its flagship and specialty catalogs, website, and more than a dozen free-standing retail stores, including shops in Germany, the UK, and Japan. It also has about 290 in-store Lands' End Shops at Sears locations. Lands' End also offers home goods, soft luggage, school uniforms, and logoed business apparel and products. The company with the misplaced apostrophe in its name has been expanding its online presence, but ...