Lebara is one of Europe's leading mobile telecoms operators, enhancing the lives of ethnic and migrant communities by providing high quality and low cost mobile products and services. Lebara provides Pay As You Go mobile SIM cards and related products and services customised to serve the international communities in seven European countries as well as Australia. The London call centre serves all of its European operations, with staff fluent in 27 languages. Lebara’s commitment to customer service and talent development has been recognised in 2012 through eight awards. Most recently they were awarded ‘Best Large Contact Centre’ at the European Call Centre and Customer Service Awards and the company won in three categories at the UK Customer Experience Awards 2012 including Best UK Customer Experience in the IT & Telecoms sector as well as the overall Large Centre across all industries.
Lebara is committed to giving back to the communities it serves through its Foundation which was established in 2008. At the 10th anniversary in 2011, the founders committed €10 million to develop a new village and school, near Chennai in South India. The company has also invested in projects in 10 other countries where Lebara customers have family and friends. We care for the global migrant community and we continually strive to meet their evolving needs at all points in their life journey. Please check our website regularly for the latest products and services, available online, in stores and via partners
Over the last decade, since we began our journey, we have created a company that embodies our hopes, ambitions and values. Looking back over this time, our vision has remained consistent and strong.
Our ambition is to continue to care for the migrant community, supporting them on their journey by providing innovative experiences that directly relate to their lives. Lebara stands for simple, honest values and we want to make a difference to the lives of 1 billion people by 2020.
Every new Lebara product and service we develop, every new country we serve, every new colleague that joins us, all come together with the intention to build a relationship with our customers that lasts for generations and continues to improve their lives.
At Lebara, we are driven by a purpose - to care for the migrant community globally. We strive to achieve this through a mindset of collaboration and innovation.
The values that shape our behaviours at Lebara:
Feel the Cutomer
We believe in always putting the customer at the heart of everything we do. It matters that we care for our customers and fully understand their needs.
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We believe in going above and beyond expectations and delivering the best quality service for our customers and each other.
Do the Right Thing
We believe in looking after the wellbeing of each other. It matters to us that we always respect each other, our partners and our customers.
We believe in working as one team with a spirit of collaboration and innovation so we always lead in the market.
Since the beginning, Lebara has been built on honesty, principles and a desire to give back to our community. And whatever happens, we always deliver what we promis to our clients.
Lebara creates an environment where employees have the opportunity to be outstanding. We provide a a challenging and stimulating environment where people are encouraged to learn through doing, use their discretion, strive for excellence and to give outstanding value to our customers.
Everyone is given the opportunty to develop, to flourish and to fulfill their potential. This means talented, ambitious people have the power to make things happen and to really make a positive difference to Lebara and its customers.
We make it easy for outstanding people to achieve outstanding things. And excellent performance and talent don't go unnoticed – through rewards, award schemes and rapid career development opportunities that are not held back by a formal career framework.
We are a multicultural organisation, promoting and celebrating integration amongst our employees.
We encourage our employees to treat their colleagues and customers as they would wish to be treated – with honesty, respect and integrity. Our values drive our behaviours, and when we care for each other, our customers feel it too.
As an organisation, we are focused on profit but we also stick to our principles - as evidenced by our work through the Lebara Foundation. As an employer, we’re challenging, dynamic, energising, customer focused, team orientated and fast paced.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at LebaraPros
Stimulating, interesting work with very smart entrepreneurial people all around you. Learnt a lot more there in a year than you would in 3 years elsewhere. Multicultural.Cons
Pretty skint on employee benefits, pretty tight in that respect. Bit of favouritism, some aspects of the company reflect the start-up type culture that abounds. Sink or swim type placeRecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 2 weeks – interviewed at Lebara in November 2014.Interview Details
1st interview was 30 min technical telephone interview where various SQL questions were asked including the new features on SQL 2012 and 2014.
Face to face interview included presentation on SQL2012 projects that I have worked on. Then there were real world case studies that I was given and how best to resolve them. Then there were technical questions and discussions based on that.
On the same day, had the HR interview which included typical HR questions, Why Lebara?, Strengths and Weakness? etc
The whole process lasted for nearly 3 hours.
Thoroughly enjoyed the processInterview Questions
Accepted OfferPositive ExperienceDifficult Interview
- Case studies. Answer Question
The Lebara Group was founded in 2001 by Leon R. Ranjith, Baskaran Kandiah and Ratheesan Yoganathan who shared a vision to transform the international calling market, making it easier for migrant communities to stay in touch with friends and family back home.
Inspired by the imposing sight of the Telenor building on the road to Bergen airport, the three partners made it their mission to build a company that would represent a range of different communities and would last for generations. More than ten years on, Lebara is one of Europe’s fastest growing mobile companies...