Macado's

  www.macados.com
  www.macados.com

Macado's Reviews

4 Reviews
2.8
4 Reviews

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  1.  

    Good experience with room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Macado's full-time (more than 5 years)

    Pros

    Despite being a restaurant, there is a lot of room for growth for those that succeed. I was initially promoted within 3 weeks of hiring (from hostess to server) and I saw many of my fellow employees get promoted to management. Overall the Macado's I worked at had good management whom I enjoyed working with.

    Cons

    The challenges at my branch were overworked and underpaid staff. First, many low level staff were unreliable which placed an extra burden on their coworkers. The training program could be re-vamped. People working in the position currently train new staff with little oversight. Trainers are selected from those that excel in the position, and therefore should be good trainers. However, many new staff are not open to being trained or do not pay attention. More oversight by management would help.

    The biggest problem I saw was understaffing. There is no dishwasher, so servers and bartenders must wash the dishes. This turns into a huge problem when the restaurant is busy. Secondly, the food line is understaffed, forcing management to work as a line cook 70% of the time, meaning that they are unable to perform their management duties. Managers are extremely underpaid and overworked.

    Advice to ManagementAdvice

    I saw management working up 12 hours at least 6 days a week. Hire more managers per restaurant to avoid overworking management. Hire more low level staff to improve customer satisfaction (for example, a dishwasher would improve customer service by freeing up server and bartender's time).

    Recommends

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Additional Info

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Website www.macados.com
Headquarters Roanoke, VA
Size 500 to 999 Employees
Founded 1978
Type Franchise
Industry Restaurants, Bars & Food Services
Revenue $10 to $25 million (USD) per year
Competitors Unknown

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