Macy's Reviews

5,126 Reviews
5,126 Reviews
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Macy's Chairman, President, and CEO Terry J. Lundgren
Terry J. Lundgren
1,492 Ratings
  1. 7 people found this helpful  

    The experience you get depends on your attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's full-time (more than 5 years)


    Macy's is just like any retail job. The company has standards and expectations of who they want their employees to be. Employees are expected to open credit cards depending on how many hours a week they work. Full-timers are required to open at least 4 credit cards a week. Part-timers, I believe, 2 credit cards a week. Customers spend more money when they have a Macy's card which mean more sales and foot traffic in the store. Employees are compensated for opening cards with "Macy's Money" which are dollar amounts off coupons used towards purchases in the store. Employees receive 20% discounts and a few days a month receive extra 10% discount on top of regular 20% discount. Employees do have opportunities to grow if, they have the right attitude. Just like any job, your attitude can make or break you. I have seen people demoted and promoted all due to their attitudes. This is a sales-driven environment but, most areas are non-commissioned. Every employee is required to meet their sales goal on a daily basis by suggestive selling. The more you sell, the more respect you get and consideration for promotions. Macy's values their customers and encourages their employees to make decisions that best suits the customers needs. Macy's gives their employees the power to make decisions to satisfy the customer whatever the customer wants.


    Just like most retailers, there is no work-life balance. Employees submit availability for schedules but, a computer dictates schedules. The holiday season requires all employees to rotate very early and very late hours. The store can open as early as 7am and close at 12am. Thanksgiving Day, the store opens in the early evening and doesn't close until between 10pm-12am Black Friday. There is a point system for attendance. All employees start with a certain amount of points and points are deducted based on being late or absent. Tardiness starting with 10 mins late results in a half point deduction. Calling out on a week day is a 1 point deduction. Calling out on a weekend day is a 2 point deduction. Points can be re-earned by being on time and at work on a 2 wk basis. A half point is earned every week if, there were no tardiness or call outs. Holiday season earns you points faster. The hourly pay is not enough for the work associates are required to do. All associates are required to have a client list and follow up on slow days. Most days, 1 person can be working 2 departments during busy hours. Severely understaffed and stressful due to cut backs in hours and staff. Most commissioned areas have non-commissioned associates competing with commissioned associates who are all trying to make their sales goals. Associates all have sales goals and can be terminated for not meeting goals.

    Advice to ManagementAdvice

    Management should consider paying their employees more an hour. The reputation of the name Macy's alone gives most people the impression that associates make a decent living. Most employees are making $8.50 an hour and barely making ends meet.

    Positive Outlook
    No opinion of CEO

Macy's Interviews

Updated Nov 23, 2014
Updated Nov 23, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 25 people found this helpful  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Macy's.

    Interview Details

    The interviewing process wasn't really all that difficult. For the First interview it was just the basics : "Tell me about a time when..." and "How would you handle this situation". I got called back for a second interview, but they told me the position was filled and offered me another position instead which was great.

    Interview Questions
    • How would you make a customer feel better if they're feeling guilty about leaving the store without buying anything?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview

Macy's Awards & Accolades

Something missing? Add an award
25 Noteworthy Companies, DiversityInc, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Macy's Locations

Additional Info

Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1858
Type Company - Public (M)
Industry Retail
Revenue $10+ billion (USD) per year
Competitors Dillard's, J. C. Penney, Saks

From a single dry goods store opened in New York City in 1858, Macy’s has evolved into one of the nation’s premier retailers for fashion and affordable luxury. Much of our success is due to the amazing energy, ideas and enthusiasm our associates have contributed over the years.

Today, Macy’s, Inc. operates more than 800 Macy’s department stores and furniture galleries in...

Mission: Our goal is to be a retailer with the ability to see opportunity on the horizon and have a clear path for capitalizing on it. To do so, we are moving faster than ever... More

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