Macy's Reviews

4,934 Reviews
3.0
4,934 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Macy's Chairman, President, and CEO Terry J. Lundgren
Terry J. Lundgren
1,427 Ratings
  1. 1 person found this helpful  

    Bearable for part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Macy's

    Pros

    As far as retail goes, classier than most places
    The management at my Macy's was really good, respectful, and listened to all issues
    Since a classier retail gig, classier customers, somewhat

    Cons

    scorecard, aka wall of shame. based on sales goals, ipa (items per transaction), and loyalty (new credit accounts.
    Raises are based on your scorecard, no matter if you're best friends with every customer by the time they walk out, because it's not quantified on paper, it has no relation to you raise

    Advice to ManagementAdvice

    Redesign the 'scorecard.' e.g. if an associate has a poor score in an area, let them formally/professionally defend and give examples on their great customer service.

    Recommends
    Approves of CEO

Macy's Interviews

Updated Oct 23, 2014
Updated Oct 23, 2014

Interview Experience

Interview Experience

60%
23%
15%

Getting an Interview

Getting an Interview

83%
8%
4%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1. 17 people found this helpful  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Macy's.

    Interview Details

    The interviewing process wasn't really all that difficult. For the First interview it was just the basics : "Tell me about a time when..." and "How would you handle this situation". I got called back for a second interview, but they told me the position was filled and offered me another position instead which was great.

    Interview Questions
    • How would you make a customer feel better if they're feeling guilty about leaving the store without buying anything?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview

Macy's Awards & Accolades

Something missing? Add an award
25 Noteworthy Companies, DiversityInc, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Macy's Locations

Additional Info

Website www.macysinc.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1858
Type Company - Public (M)
Industry Retail
Revenue $10+ billion (USD) per year
Competitors Dillard's, J. C. Penney, Saks

From a single dry goods store opened in New York City in 1858, Macy’s has evolved into one of the nation’s premier retailers for fashion and affordable luxury. Much of our success is due to the amazing energy, ideas and enthusiasm our associates have contributed over the years.



Today, Macy’s, Inc. operates more than 800 Macy’s department stores and furniture galleries in...
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Mission: Our goal is to be a retailer with the ability to see opportunity on the horizon and have a clear path for capitalizing on it. To do so, we are moving faster than ever... More

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