Madison Concourse Hotel

  www.concoursehotel.com
  www.concoursehotel.com
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Madison Concourse Hotel Reviews

1 Review
3.0
1 Review

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  1.  

    Worthwhile experience in customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Associate  in  Madison, WI
    Former Employee - Front Office Associate in Madison, WI

    I worked at Madison Concourse Hotel full-time for more than a year

    Pros

    Everyone working the front line of customer service (front desk, bell, housekeeping) is friendly. The hotel has quite a few corporate contracts that are pretty good at keeping occupancy relatively high throughout the year.

    Cons

    There is a gorge between management and employees that cannot be crossed. They will hire from outside instead of promoting within. Very little room for growth.

    Advice to ManagementAdvice

    Treat your employees like intelligent creatures with their own ideas, instead of relying on them to fix crisis issues that you created. Groom them to promote them, instead of hiring outside the company and having to introduce some newbie to the culture of the hotel.

    Recommends
    Neutral Outlook

Madison Concourse Hotel Interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.0
Average

Interview Difficulty

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Average

Easy
  1.  

    Bellman Interview

    Anonymous Interview Candidate  in  Madison, WI
    Anonymous Interview Candidate in Madison, WI
    Application Details

    I applied through an employee referral. The process took 1 week - interviewed at Madison Concourse Hotel in June 2012.

    Interview Details

    Pretty straightforward. This company advertises vacancies on Craigslist. You submit yout application, HR reaches out to you, and schedules a phone interview. If that's sucessful, you're brought in for a interview with a manager from the department. Most of the questions are pretty behavioral. They ask for instances when you've been able to give exceptional customer service, etc.

    Interview Questions
    • From what I can tell, if you have experience applying your background to an interview, you'll be fine. There weren't any curveballs or breathless moments.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview

Madison Concourse Hotel Awards & Accolades

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Additional Info

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Website www.concoursehotel.com
Headquarters Madison, WI
Size 150 to 499 Employees
Founded 1992
Type Company - Private
Industry Travel & Tourism
Revenue $10 to $25 million (USD) per year
Competitors Unknown

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