Madison Concourse Hotel
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Madison Concourse Hotel Reviews

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  • Worthwhile experience in customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Associate in Madison, WI
    Former Employee - Front Office Associate in Madison, WI
    Neutral Outlook

    I worked at Madison Concourse Hotel full-time (More than a year)


    Everyone working the front line of customer service (front desk, bell, housekeeping) is friendly. The hotel has quite a few corporate contracts that are pretty good at keeping occupancy relatively high throughout the year.


    There is a gorge between management and employees that cannot be crossed. They will hire from outside instead of promoting within. Very little room for growth.

    Advice to Management

    Treat your employees like intelligent creatures with their own ideas, instead of relying on them to fix crisis issues that you created. Groom them to promote them, instead of hiring outside the company and having to introduce some newbie to the culture of the hotel.

Madison Concourse Hotel Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Bellman Interview

    Anonymous Interview Candidate in Madison, WI
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied through an employee referral. The process took a week. I interviewed at Madison Concourse Hotel (Madison, WI) in June 2012.


    Pretty straightforward. This company advertises vacancies on Craigslist. You submit yout application, HR reaches out to you, and schedules a phone interview. If that's sucessful, you're brought in for a interview with a manager from the department. Most of the questions are pretty behavioral. They ask for instances when you've been able to give exceptional customer service, etc.

    Interview Questions

    • From what I can tell, if you have experience applying your background to an interview, you'll be fine. There weren't any curveballs or breathless moments.   Answer Question

Madison Concourse Hotel Awards & Accolades

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Additional Info

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Headquarters Madison, WI
Size 150 to 499 Employees
Founded 1992
Type Company - Private
Industry Travel & Tourism
Revenue $10 to $25 million (USD) per year
Competitors Unknown

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Madison Concourse Hotel

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