Mandarin Oriental

Mandarin Oriental Reviews

43 Reviews
43 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mandarin Oriental Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
16 Ratings

    culture of five star service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mandarin Oriental full-time (more than 3 years)


    great experiences for the guest, committed to training and growth.


    too much emphasis on doing more with less, which compromises guest service

    Advice to ManagementAdvice

    commit fully to a luxury experience

    Positive Outlook
    Approves of CEO

Mandarin Oriental Interviews

Updated Jul 27, 2014
Updated Jul 27, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Concierge Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Mandarin Oriental in May 2012.

    Interview Details

    There are three interviews in total: first with the HR coordinator, second with the department director and retail manager, and thirdly with the general manager. My first interview was set up within 24 hours of a phone call offer. I was informed that this was a rush hire, so I was ushered through two weeks of interviewing.

    Attitude is very important in the interviews. They ask questions targeting brand knowledge in addition to how you've handled guest interaction in the past. The questions are tiered to be unique to each person interviewing, so your questions of the company should be similar.

    Be very flexible, and get to know the company and how you fit within it.

    Interview Questions
    Negotiation Details
    I did not negotiate, because their offer was much higher than my prior salary.
    Accepted Offer
    Positive Experience
    Average Interview

Mandarin Oriental Awards & Accolades

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Additional Info

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Headquarters Hong Kong
Size 50 to 149 Employees
Founded Unknown
Type Company - Public (M04)
Industry Travel & Tourism
Revenue $500 million to $1 billion (USD) per year

Mandarin Oriental International means luxurious lodgings in almost any dialect. The company, which is incorporated in Bermuda and operates as Mandarin Oriental Hotel Group, owns, manages, or has under development about 40 upscale hotels in more than two dozen countries in Asia, the Americas, Europe, the Middle East, and North Africa. Properties include its flagship Mandarin Oriental in Hong Kong and The Oriental in Bangkok. The hotels offer luxury accommodations for both leisure and business travelers, along with such amenities as fine-dining services, fitness centers, and... More

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