Marks & Spencer

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Marks & Spencer Reviews

167 Reviews
167 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
75 Ratings

    Fairly good, but very pressurised.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Marks & Spencer as a contractor (less than an year)


    Full training and when you first start, for the first few weeks you are only on tills so you can acclimatise.
    The pay is good and they offer lots of overtime.


    They want you to work pretty much constantly, I was sometime working 7 day weeks without a day off. They want you to do as many hours as possible, and on more than one occasion they didn't change my day off- they removed it and said that due to a variety of things, they needed me to not have a day off that week. That happened a few times, and when I finally said I needed a day off they told me I couldn't have one.

    Managers don't coordinate with each other; I had three floor managers and nothing was ever coordinated between them, it was a mess.

    They are also very intolerant of illness; any periods of sickness are not tolerated no matter how great your service is.

    Advice to ManagementAdvice

    Having one day off sick should not be an issue. Learn to appreciate your staff more and stop loading them up with so many ridiculous responsibilities and time limits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Marks & Spencer Interviews

Updated Oct 16, 2014
Updated Oct 16, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Assistant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at Marks & Spencer in October 2014.

    Interview Details

    Applied online, told I was successful straight after application then told when they had job interviews available online with time slots that you can book. However, they are first come first serve and go quickly. I then had the interview with an employee there where I was immediately told that the job had been taken but there was the option to still do an interview without having to complete the process of interview again if there was a new position available. So, I decided to go ahead with the interview where I had a role play activity to do where I was given some information about a M&S style business and had to memorise the information then preform the role play with the interviewer. Then you are given the chance to review yourself with what you did well and what went wrong.
    I failed the role play because I missed a small detail but they said they were overall impressed by my role play. Due to me failing the role play that didn't continue to interview questions. However, they were still very kind and friendly and offered me lots of feedback.

    Interview Questions
    • Being asked information for the role play and having misread it.   Answer Question
    No Offer
    Positive Experience
    Easy Interview

Marks & Spencer Awards & Accolades

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Britain's Top 100 Graduate Employers, The Sunday Times (UK), 2012
Top 100 Graduate Employers, The Sunday Times (UK), 2009
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Additional Info

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Headquarters London, United Kingdom
Size 5000+ Employees
Founded Unknown
Type Company - Public (MAKSY)
Industry Retail
Revenue $10+ billion (USD) per year
Competitors Next (UK), ASDA, Tesco

The sun never sets on Marks and Spencer (M&S). The British retail icon operates about 335 M&S department stores and some 365 Simply Food shops throughout the UK. Beyond Britain, it boasts about 360 locations, mostly franchises, in about 40 countries, including China, India, Indonesia, and South Korea. Its department stores sell mid-priced apparel, food, and household items under the company's private label brands, including Autograph, Classic, per una, and Portfolio. About 90% of the company's sales are made in its home country, where it is the #1 provider of womenswear... More

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