Marriott Reviews

1,347 Reviews
3.7
1,347 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
456 Ratings
  1. 1 person found this helpful  

    Love working at a hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Columbus, OH
    Current Employee - Front Desk Associate in Columbus, OH

    I have been working at Marriott full-time (more than 5 years)

    Pros

    The people are by far the best part of my job. My co-workers are the best and you get to meet some interesting guests.

    Cons

    At my current hotel there is no room for advancement. We do not have supervisors and upper management has been with Marriott for 20+ years. Also, though the hiring pay has gone up, my wages have not making it so I am only making a dollar more than new hires when I've been with Marriott for more than 5 years.

    Advice to ManagementAdvice

    Look at pay for current employees before raising pay for new hires.

    Recommends
    Neutral Outlook
    Approves of CEO

Marriott Interviews

Updated Oct 15, 2014
Updated Oct 15, 2014

Interview Experience

Interview Experience

72%
18%
9%

Getting an Interview

Getting an Interview

52%
12%
11%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1. 6 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Marriott.

    Interview Details

    I applied online and received a called maybe two weeks later. I walked in the hotel. It was very elegant, lively, and simply beautiful. The Operation Manager conducted the interview in the lobby. It was very conversational, we even shared a couple of laughs. Questions weren't anything to complicated. Give lots of customer service examples about how you dealt with unfavorable situations. I think she loved that I had tough skin and was able to brush things off and keep rolling in past experiences. So after our interview, she checked to see if her manager was available for my second interview. I went to interview with her and they were the exact same question...easy :) I asked questions about the company and some day-to-day ops. After the interview I met with the Operations Manager and I signed a few papers about background checks and drug screening and I was on my way. I had the position, all I had to do was make sure my drug test, references, and background checks were clear. One week later I got an email saying, "Welcome to the Team!"

    Interview Questions
    • What would you do if a guest comes to you with a problem and no supervisor is around to help?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

Marriott Awards & Accolades

Something missing? Add an award
Employees’ Choice -50 Best Places to Work, Glassdoor, 2010
25 Best Multinational Companies to Work For (in Latin America), Great Place to Work Institute, 2012
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Additional Info

Website www.marriott.com
Headquarters Bethesda, MD
Size 5000+ Employees
Founded 1927
Type Company - Public (MAR)
Industry Travel & Tourism
Revenue $10+ billion (USD) per year

Marriott International signs in at the top of the lodging industry. The company is one of the world's leading hoteliers with some 3,800 operated or franchised properties in 75 countries. Its hotels include such full-service brands as Renaissance and its flagship Marriott Hotels, as well as select-service and extended-stay brands Courtyard and Fairfield Inn. Its portfolio also includes luxury brand The Ritz-Carlton and entertainment brand Gaylord Hotels & Resorts. The firm spun off its time-share business, Marriott Vacations Worldwide , in 2011. The Marriott family... More

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