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Mattersight – Why Work For Us?

Who is Mattersight?

Mattersight is dedicated to the application of innovative technologies combined with advanced, language-based human behavioral modeling to drive business improvement for our customers. Our vision requires a strong team of dedicated, intelligent, innovative, and highly-skilled individuals working together toward a common goal.

We believe in the recognition, development, and advancement of individuals who exhibit:

CURIOSITY

Continually striving to find more insights without letting opinion influence the results.

BUSINESS ACUMEN

The ability to quickly make educated decisions and take action. Good analysis of complex data beats perfect analysis too late.

INNOVATION

An innovative and bold approach, anticipating our customers’ needs and meeting them with solutions that set new standards in analytics.

STRONG ETHICS

Always striving to be fair and transparent in all dealings and interactions.

Why Mattersight?

Our Offices

We have offices conveniently located in Chicago, Austin, and the Minneapolis metropolitan area. Our offices are designed with a focus around communication and collaboration between team members. Video game consoles, TVs, and ping pong tables offer an alternative way to bond with coworkers or simply take a well-deserved break.

Career Development

Mattersight is committed to hiring bright, talented, and passionate people. Part of that commitment includes developing our team for career advancement through mentorship, training opportunities, and programs like U-Matter. U-Matter provides our team with a deeper understanding of our solution and how human behavioral modeling can be used to further develop personal and professional skills. Mattersight also provides opportunity for personal development through programs like Toastmasters International.

Benefits

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Our People

Mattersight believes in dedication, innovation, and collaboration to help our customers reach their goals. We build a culture that supports this by hiring and developing individuals who share these values, and providing them with the mentoring, training, and career development programs they need to succeed and excel.

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Our Culture

Mattersight prides itself on cultivating a culture that team members enjoy being a part of. From new hire welcome parties to quarterly events to holiday celebrations, we know how to balance work with fun. Here are some of the ways our team celebrates our achievements and each other:

  • St. Patrick’s Day party with green libations
  • Ice cream socials to beat the heat
  • Halloween party and costume contests
  • Hot chocolate or baked potato buffets to warm us up in the winter
  • Annual golf outing

Mattersight also believes that a well-fed team is a happy team, so we keep our office kitchens stocked with drinks and snacks, and regularly enjoy catered lunches from some of the best restaurants in town.

Giving Back

Mattersight believes strongly in the importance of giving back to the communities we are a part of. We offer employees two paid volunteer days a year to to donate to their own charitable work or with a work team.  Volunteer opportunities range from preparing lunches for Feed Our Starving Children in Edina to volunteering at animal shelters in Chicago and more. 

Mattersight Reviews

4.1
Rating Trends
Recommend to a friend
Approve of CEO
Mattersight President and CEO Kelly D. Conway
Kelly D. Conway
18 Ratings
  • Most interesting company in Chicago

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Chicago, IL
    Current Employee - Vice President in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattersight full-time (Less than a year)

    Pros

    - Extremely cool technology... determining personality, identifying empathy, examining distress and more, all based on text analytics. It's what IBM Watson strives to be but is actually in action at large companies - Newest solution, predictive behavioral routing, is offered as a complimentary pilot and produces positive results every time so sells itself - Company is making a big push into outbound marketing, sales and partnering so will only continue to grow - Even though it's been around for a while, the market has finally caught up so no longer a completely evangelical sales so I feel like I'm on the ground floor of something big - Extremely intelligent co-workers. An IQ test (via Wonderlic) is part of interview process so only top people work here - Great downtown location and new office is spectacular, it's as good as any tech company offers in Chicago

    Cons

    - Not enough people are aware of this company but new CMO is doing great job of changing this

    Advice to Management

    Be bigger part of Chicago tech community... they will love this stuff


Mattersight Interviews

Interview Experience

Interview Experience

40%
44%
14%

Getting an Interview

Getting an Interview

55%
16%
16%
8
2

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Service Delivery Manager Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Mattersight (Chicago, IL) in June 2015.

    Interview

    The interview process began with a phone screen with the main recruiter and then a follow-up conversation over the phone with my future direct supervisor. Making it to the next round, I was asked to fill out a personality profile prior to my in-person interview, where I took the Wonderlic test and had a series of in-person interviews with the various department heads, including the Chief People Officer. I final phone conversation with an EVP and then received the good news about a week later. Everyone was extremely friendly throughout, honest and upfront about the process, and willing to answer any questions I had.

    Interview Questions

    • What would you do in a situation where a high profile client is experiencing distress over an issue that you are unsure if you can address immediately?   Answer Question

Mattersight Awards & Accolades

Something missing? Add an award
101 Best and Brightest Companies to Work For in Chicago , National Association for Business Resources (NABR), 2015
Technology Innovation Award , TMC Labs, 2013
Promising Data Analytics Company , CIO Review, 2013
Product of the Year Award , CUSTOMER Magazine, 2012
The Top 100 Digital Companies in Chicago , Built in Chicago, 2013
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Additional Info

Website www.mattersight.com
Headquarters Chicago, IL
Size 150 to 499 Employees
Founded 1999
Type Company - Public (MATR)
Industry Information Technology
Revenue $25 to $50 million (USD) per year

Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has ... More

Mission: Mattersight's mission is to help brands have more effective and effortless conversations with their customers and employees.

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