Medallia was founded on a simple idea — that companies can win by putting the customer before everything else.
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don't know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based platform solves this. We capture customer feedback, analyze it in real-time, and then deliver it to everyone in a company to help them improve.
We're Sequoia-backed and considered the leaders in a space we helped to create. We have the privilege of partnering with some of the most empathetic (and well-known) brands in the world.
But it’s our DNA that makes Medallia a great place to work. We’re founded on smarts, kindness, continual learning, irreverence… and a lot of avocados. And our people love it. A full 95% of our employees would recommend us to their friends.
Like a lot of startups, Medallia is filled with incredibly smart, talented, and interesting folks. But what really makes Medallia feel special is the lack of arrogance. We’ve worked hard to get to where we are — but rather than become smug, we’re all grateful for the opportunities we’ve received and determined to keep making the most of them. A strictly enforced “no jerks” policy is designed to keep us exactly that way.
Most people back away from hard problems. If you’re the kind of person who runs toward them, then Medallia might be the place for you. Our engineers face off on some of the most complicated analytic problems around, such as natural language processing and conducting real-time calculations across millions of transactions. Our business folks work to evolve businesses into the most customer-centric organizations in the world — no easy task.
This isn’t just about industry-leading comp, equity and a great health insurance plan — though that’s definitely part of the package. It’s about all the little extras: an awesome vacation policy; unlimited Caltrain passes; employee-initiated extracurricular activities ranging from sports teams to a book club to regular happy hours and frequent company-reimbursed outings.
It seems silly to invest so much in our people — and then skimp on the environment they work in. So we don’t. We’ve found some of the best spaces in the world to operate, and then designed them to both foster creativity and feel like collegial places to work.
Our customers rely on us to help them drive two cores of their business: innovation and customer experience. That means they will rely on you. From the moment you walk in the door, you’ll become a trusted partner to mid and senior management of Global 2,000 companies, with a direct impact on how these companies operate.
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Accepted Offer – Reviewed 5 days ago New
Interview Details – I met Medallia at a career fair through my university. I got the email address of one of the recruiters and used that to pass along my resume. I heard back within a week to set up an on-campus, in-person interview.
The first interview lasted a little more than an hour and had a mix of behavioral… – Full Interview
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