We’re transforming the way companies do business
Think about the last interaction you had with a company. Was it a good one? Could it have been better? Most organizations don't know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based platform solves this. We give ears, eyes, and hearts to the companies we work with — so they can listen to customers and empathize with their needs. We capture customer feedback, analyze it in real-time, and then deliver the relevant information to the people who can best take action. We’re changing the way businesses listen to, understand, and act on customers’ feedback – creating a more customer-centric world.
Our people are one of a kind
We’re founded on smarts, kindness, continual learning, irreverence… and a lot of avocados. And our people love us. A full 95% of our employees would recommend us to their friends. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats.
We're building our legacy
We're Sequoia-backed and considered the leaders in a category we helped to create. We have the privilege of partnering with some of the most empathetic (and well-known) brands in the world.
We’ve come a long way since our founding in Silicon Valley in 2001, and we’re charting a path towards a future where the customer voice is the foundation of every decision.
Even better, we get to do this with some of the most talented, brilliant, collaborative, and fun people around.
Explorers, professors, and artists – we can’t get enough of our colleagues
Like a lot of startups, Medallia is filled with brilliant, talented, and fascinating folks. But what really makes Medallia feel special is the lack of arrogance. We’ve worked hard to get to where we are — but rather than become smug, we’re all grateful for the opportunities we’ve received and determined to keep making the most of them. A strictly enforced “no jerks” policy is designed to keep us exactly that way.
Not only does this mean we have some of the smartest folks around — but lots of us have done really interesting things, too.
Impacting the lives of millions
Our customers rely on us to help them drive innovation and customer experience. That means they will rely on you. From the moment you walk in the door, you’ll become a trusted partner to management of Global 2,000 companies, with a direct impact on how these companies operate. You will transform the way they do business, altering the lives of millions of customers everyday – people like you and me.
Are you up to the challenge?
Most people back away from hard problems. If you’re the kind of person who runs toward them, then Medallia might be the place for you. Our engineers face off on some of the most complicated analytic problems around, such as natural language processing and conducting real-time calculations across millions of transactions. Our business folks work to evolve businesses into the most customer-centric organizations in the world — no easy task.
All the benefits you expect, plus tons you don’t
This isn’t just about industry-leading comp, equity and a great health insurance plan — though that’s definitely part of the package. It’s about all the little extras: an awesome vacation policy; unlimited Caltrain passes; employee-initiated extracurricular activities, ranging from sports teams to a book club, to regular happy hours and frequent company-reimbursed outings.
A workplace to call home
It seems silly to invest so much in our people — and then skimp on the environment they work in. So we don’t. We’ve found some of the best spaces in the world to operate, and then designed them to foster creativity, collegiality, and give you the room to work how you work best.
What if we could build a system where doing the right thing is always the right thing to do?
Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see beyond number of efficiencies and revenue, and to finally see the world in color.
We have the privilege to design, build and operate the systems that Global 2,000 companies rely on. The privilege to build the systems they’re using to take care of what really matters – their customers. That’s why we do what we do.
Coming out of college, Medalla offers the career-launching opportunities you may find elsewhere but add-on the multitude of unique aspects we also provide and you’ll see why people are clambering to join this rocketship!
You will be an owner
We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want, and expect, you to drive change – both internally and with our clients.
See and feel your impact
Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers, like you and me.
You, too, will learn and transform
From weekly fireside chats with the Executive Team, to training and mentorship, to cross-departmental collaboration (not to mention the gamut of clubs and wellness initiatives) you’ll have an all-access pass to learn and grow – personally and professionally.
...But don’t take our word for it – check-out what some Medallians have to say:
“Medallia shines as a result of its emphasis on hiring exceptionally bright, talented, and humble individuals ”
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Medallia full-time (less than a year)Pros
- Friendly, smart, humble colleagues and an atmosphere that fosters friendships among employees
- Lots of perks (free food, Caltrain passes, happy hours every week)
- Accessibility of leadership (Weekly fireside chats/Q&A with leadership)
- Emphasis on continuous learning (training, lunch & learns, book clubs, etc)Cons
- Growing pains: company is expanding at such a rapid rate that those who are unable to adapt quickly or lack "scrappiness" may struggle
- Many departments are still figuring out defined career paths for employees. There is a "Career Path" initiative in progress, but we still have a ways to go.Advice to ManagementAdvice
While Medallia might not be the biggest name in the Silicon Valley, it's culture makes it stand out. As the company continues to grow and change, continue to emphasize transparency and accessibility of leadership.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through college or university. The process took 2 weeks – interviewed at Medallia.Interview Details
The interview process itself was fine. However, at the end, they communicated that the headcount had magically disappeared and I can now interview for another position within the company. I was understandably a little surprised that I wasn't informed earlier through the process if the headcount was no longer there.Interview Questions
No OfferPositive ExperienceAverage Interview
- Why do you want to work at Medallia? Answer Question
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Medallia was founded on a simple idea — that companies can win by putting the customer before everything else.