What We Do
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don't know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based platform solves this. We capture customer feedback, analyze it in real-time, and then deliver it to everyone in a company to help them improve.
We're Sequoia-backed and considered the leaders in a space we helped to create. We have the privilege of partnering with some of the most empathetic (and well-known) brands in the world.
But it’s our DNA that makes Medallia a great place to work. We’re founded on smarts, kindness, continual learning, irreverence… and a lot of avocados. And our people love it. A full 95% of our employees would recommend us to their friends.
Like a lot of startups, Medallia is filled with incredibly smart, talented, and interesting folks. But what really makes Medallia feel special is the lack of arrogance. We’ve worked hard to get to where we are — but rather than become smug, we’re all grateful for the opportunities we’ve received and determined to keep making the most of them. A strictly enforced “no jerks” policy is designed to keep us exactly that way.
Most people back away from hard problems. If you’re the kind of person who runs toward them, then Medallia might be the place for you. Our engineers face off on some of the most complicated analytic problems around, such as natural language processing and conducting real-time calculations across millions of transactions. Our business folks work to evolve businesses into the most customer-centric organizations in the world — no easy task.
This isn’t just about industry-leading comp, equity and a great health insurance plan — though that’s definitely part of the package. It’s about all the little extras: an awesome vacation policy; unlimited Caltrain passes; employee-initiated extracurricular activities ranging from sports teams to a book club to regular happy hours and frequent company-reimbursed outings.
It seems silly to invest so much in our people — and then skimp on the environment they work in. So we don’t. We’ve found some of the best spaces in the world to operate, and then designed them to both foster creativity and feel like collegial places to work.
Our customers rely on us to help them drive two cores of their business: innovation and customer experience. That means they will rely on you. From the moment you walk in the door, you’ll become a trusted partner to mid and senior management of Global 2,000 companies, with a direct impact on how these companies operate.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Medallia full-timePros
Amazing company culture, great people, no egos. One week of culture training, extremely collaborative work environment. Vacation days are very flexible. High productivity without high stress; good work-life balance. Total transparency from exec board -- weekly fireside chats with the CEO & President, who are amazing & down-to-earth. Great perks (free CalTrain passes, on-site gym, catered meals, excellent health insurance, free books to take home, etc). In high growth phase so an exciting time to be working here!Cons
As the company grows bound to pick up a few bad apples. Promotions/career path a bit unclear. Slightly below market value in terms of salary.Advice to ManagementAdvice
Some of the exec board could manage to be a bit nicer/friendlier.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 6 weeks – interviewed at Medallia.Interview Details
As mentioned dozens of times by reviewers before, the People and Culture interview should be conducted first to spare everyone the wasted time and effort on several hour round interviews prior. Taking time out of your other professional endeavors to go through extensive meet and greets, only to conclude with an oddly bittersweet therapy session over your entire life, later to be judged, prodded and questioned in a manner which makes me wonder of the caliber of the employees hired and the succinct basis of whether you "fit in" or not. The company has almost a juvenile feel to it. A high school mentality, comparable to a scene out of high school musical. I completely understand the casual vibe of start up in the Bay Area, but sweats to work? And group bonding 'challenges'? Being under 30, I can't even understand the appeal. There are some kind and talented people here and it seems like the 'no jerk' policy was more implemented among the non execs as why would it apply to managers? A certain cut throat mentality makes you a go getter in the professional sphere.
Just don't get your hopes up too high, it may seem a certain way at first from the outside, but after further observation, you definitely have to be of a certain mindset to fit in with the environment, the policies, etc.Interview Questions
No OfferNegative ExperienceAverage Interview
- Your high school experience. (what else?) Answer Question
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Medallia was founded on a simple idea — that companies can win by putting the customer before everything else.