We’re transforming the way companies do business
Think about the last interaction you had with a company. Was it a good one? Could it have been better? Most organizations don't know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based platform solves this. We give ears, eyes, and hearts to the companies we work with — so they can listen to customers and empathize with their needs. We capture customer feedback, analyze it in real-time, and then deliver the relevant information to the people who can best take action. We’re changing the way businesses listen to, understand, and act on customers’ feedback – creating a more customer-centric world.
Our people are one of a kind
We’re founded on smarts, kindness, continual learning, irreverence… and a lot of avocados. And our people love us. A full 95% of our employees would recommend us to their friends. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats.
We're building our legacy
We're Sequoia-backed and considered the leaders in a category we helped to create. We have the privilege of partnering with some of the most empathetic (and well-known) brands in the world.
We’ve come a long way since our founding in Silicon Valley in 2001, and we’re charting a path towards a future where the customer voice is the foundation of every decision.
Even better, we get to do this with some of the most talented, brilliant, collaborative, and fun people around.
Explorers, professors, and artists – we can’t get enough of our colleagues
Like a lot of startups, Medallia is filled with brilliant, talented, and fascinating folks. But what really makes Medallia feel special is the lack of arrogance. We’ve worked hard to get to where we are — but rather than become smug, we’re all grateful for the opportunities we’ve received and determined to keep making the most of them. A strictly enforced “no jerks” policy is designed to keep us exactly that way.
Not only does this mean we have some of the smartest folks around — but lots of us have done really interesting things, too.
Impacting the lives of millions
Our customers rely on us to help them drive innovation and customer experience. That means they will rely on you. From the moment you walk in the door, you’ll become a trusted partner to management of Global 2,000 companies, with a direct impact on how these companies operate. You will transform the way they do business, altering the lives of millions of customers everyday – people like you and me.
Are you up to the challenge?
Most people back away from hard problems. If you’re the kind of person who runs toward them, then Medallia might be the place for you. Our engineers face off on some of the most complicated analytic problems around, such as natural language processing and conducting real-time calculations across millions of transactions. Our business folks work to evolve businesses into the most customer-centric organizations in the world — no easy task.
All the benefits you expect, plus tons you don’t
This isn’t just about industry-leading comp, equity and a great health insurance plan — though that’s definitely part of the package. It’s about all the little extras: an awesome vacation policy; unlimited Caltrain passes; employee-initiated extracurricular activities, ranging from sports teams to a book club, to regular happy hours and frequent company-reimbursed outings.
A workplace to call home
It seems silly to invest so much in our people — and then skimp on the environment they work in. So we don’t. We’ve found some of the best spaces in the world to operate, and then designed them to foster creativity, collegiality, and give you the room to work how you work best.
What if we could build a system where doing the right thing is always the right thing to do?
Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see beyond number of efficiencies and revenue, and to finally see the world in color.
We have the privilege to design, build and operate the systems that Global 2,000 companies rely on. The privilege to build the systems they’re using to take care of what really matters – their customers. That’s why we do what we do.
Coming out of college, Medalla offers the career-launching opportunities you may find elsewhere but add-on the multitude of unique aspects we also provide and you’ll see why people are clambering to join this rocketship!
You will be an owner
We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want, and expect, you to drive change – both internally and with our clients.
See and feel your impact
Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers, like you and me.
You, too, will learn and transform
From weekly fireside chats with the Executive Team, to training and mentorship, to cross-departmental collaboration (not to mention the gamut of clubs and wellness initiatives) you’ll have an all-access pass to learn and grow – personally and professionally.
...But don’t take our word for it – check-out what some Medallians have to say:
1 person found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Medallia full-time (more than 3 years)Pros
Great culture. Everyone says that and some confuse "great culture" with just "nice people." That is crap. This is a great culture because they do what they say they will do, they are great people, AND they expect the best from everyone. Too often "great culture" is synonymous with "soft." If you are smart, want to work hard, challenge yourself and push to be something beyond excellent. This is the place. Love the founders and the executive team.Cons
It is really expensive to live in Silicon Valley. On the other hand, Medallia pays well. Not everyone is a "fit". Even if you are really smart, if you are not OK getting feedback, go somewhere else. Everything about Medallia is centered on getting feedback - including how you develop as a manager/leader.
Big egos should apply elsewhere.Advice to ManagementAdvice
Keep doing what you're doing. You have been very transparent in your communication to the company.
Pay attention to the SMB market. There are things happening out there of which you need to be highly aware.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
1 person found this helpfulApplication Details
I applied through a recruiter. The process took 2 weeks – interviewed at Medallia.Interview Details
While my research showed that Medallia might be a good company to work for, I was troubled by their emphasis on customer satisfaction with no apparent mention of the far more valuable concept of customer loyalty. Given their industry, this seemed a glaring gap. When I asked about plans regarding metrics for customer loyalty, they didn't seem to understand what I was asking. That was an alarm bell for me. They also indicated that they relied heavily on survey data, which is notoriously unreliable without other data to go with it. I couldn't tell from my research on their website and elsewhere what distinguishes them other companies in the same industry.
The phone interview and the in-person interview were both very difficult. I was on edge the entire time because the more time I spent with them, the more I was sure that their ideas of the value of documentation and mine didn't mesh. Further, they didn't evince understanding of what it takes to create documentation. With 600+ employees used to creating their own documentation independently for years, they were asking for a technical writer to come in and take that over.
That's a task for a director-level employee, not a single technical writer. I should have decided not to come in for the interview, but I plunged ahead anyway. I was so nervous by the increasing conflict between what Medallia seemed to think a tech writer does and what I knew they actually needed that I chattered away nervously and could not shut up. It was a huge relief when they turned me down.
I hope that I'm wrong about my assessment of their commitment to documentation or that they reconsidered the role to make it a manager position at the very least. I liked them an awful lot and want good things to happen for them.
As to the company culture, I had a great experience on the phone with them. They were friendly and very smart.
In person, my experience at the front desk was quite different. The receptionist was very busy with too many phone lines ringing and a UPS delivery. Other staff who appeared to be administrative stood around without offering to help her. One of them just stared at me. I tried smiling at her and asking her if she could help me, but she just looked away when I did that, then resumed staring at me. It was an unnerving way to start the interview.
Once I was in the series of in-person interviews themselves, people were friendly again. Unfortunately for them, I chattered incessantly from anxiety and could not get that unkind incident out of my head.
I wish the company well, and I hope they defined the role well and found the right person for that role.Interview Questions
No OfferNegative ExperienceDifficult Interview
- There were no difficult or unexpected questions. Answer Question
Let us know if we're missing any workplace or industry recognition –
Medallia was founded on a simple idea — that companies can win by putting the customer before everything else.