Transforming the Health of Our Communities
Mercy is the sixth largest Catholic health care system in the U.S. and serves more than 3 million people annually. Mercy includes 33 acute care hospitals, four heart hospitals, two children’s hospitals, two rehab hospitals and one orthopedic hospital, nearly 700 clinic and outpatient facilities, 40,000 co-workers and more than 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi and Texas.
- Sisters of Mercy Founder Catherine McAuley opens the first House of Mercy in 1827 in Dublin, Ireland
- During the Crimean War, in the mid 1800s, Sisters of Mercy work alongside Florence Nightingale
- First Mercy hospital in the world opens in Pittsburgh, Pa., in 1857
- By the late 1800s, the Sisters of Mercy found more schools than any other religious order in the English-speaking world
- Central Bank of Ireland honors Founder Catherine McAuley for her impact on Irish culture by putting her picture on a £5 note
- Sisters of Mercy are currently seeking sainthood through the Roman Catholic Church for Founder Catherine McAuley
- Sisters of Mercy Health System, which was formed in 1986, transitioned in 2011 to one name - Mercy - across four states
Mercy operates acute care, specialty care and critical access hospitals in communities across four states.
Across four states, a team of more than 2,100 Mercy primary and specialty care physicians, 600 advanced practitioners and supporting staff deliver health care services through more than 300 offices.
Mercy serves a variety of special needs, particularly for low-come patients, in Louisiana, Mississippi and Texas.
- Mercy Family Center is a behavioral health clinic for adolescents and their families, serving New Orleans, Louisiana.
- Mississippi Health Advocacy Program in Jackson, Mississippi, focuses on improving health policies, practices and funding, especially for the poor and needy.
- Mercy Ministries of Laredo provides primary health care services, a domestic violence shelter and an education center in Laredo, Texas.
- Among the first health care organizations in the U.S. to have a comprehensive, integrated electronic health record providing real-time, paperless access to patient information.
- MyMercy, a free service, allows patients to connect online with their doctors, plus see medical information, view test results, renew prescriptions, schedule appointments and e-visits using a personal computer, tablet or smartphone.
- Health Information and Management Systems Society, a global leader in health care technology, designated Mercy a stage six of a seven-stage process, joining the ranks of health care leaders such as Johns Hopkins and Mayo Clinic
- $60 million data center provides fail-safe protection and power. When an EF5 tornado struck Mercy's Joplin facility in 2011, patient records electronically backed up at offsite data center were immediately available
- Mercy SafeWatch, the largest electronic ICU in the nation, provides 24-hour vigilance to critically ill patients. Alongside on-site medical teams, high-definition cameras and sophisticated technology allow specialized ICU physicians and nurses in a central command center to expand each patient's care team
- Named 2013 "Most Wired" health care organization by the American Hospital Association - the tenth time since 1999
- Named top health care supply chain operation in the world, just second overall to Cardinal Health
- In Fiscal Year 2012, Mercy saved more than $2 million and diverted more than 80,000 pounds of waste from local landfills. Since beginning a green initiative in 2009 that involves reprocessing medical devices, Mercy has more than doubled its savings and quadrupled the amount of waste that no longer goes to landfills
Bringing Healing Ministry to Life Mercy’s Mission
As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.
The mission statement of Mercy is an inspiring reminder of our calling. It also unites and directs activities across our entire health and human services ministry.
We are the people of Mercy Health Ministry. Together, we are pioneering a new model of care. We will relentlessly pursue our goal to get health care right. Everywhere and every way that Mercy serves, we will deliver a transformative health experience.
These values guide what Mercy co-workers do and what direction we take. We consider them unchanging.
Dignity We cherish each person as created in the image of God.
Excellence We give only the best for those entrusted to our care.
Justice We pledge to be in right relationship with one another with a particular concern for people who are economically poor.
Service We seek out and put the needs of others first.
Stewardship We wisely use our talents and resources to strengthen Mercy as a ministry of the Church.
While all five values are important to how we make decisions, dignity is the base on which all the others rest. Because all people are created in the image and likeness of God, each person deserves to be treated with respect.
Our Spirit... It Makes a Difference
We’re actively working to make health care easier, more personal and compassionate for the 3 million lives we touch each year. We use new technology and ideas to serve patients. But more importantly, we rely on the dedication and commitment of people like you to make it work.
When you join Mercy, you are part of a community that is embracing a new way to care for people. You’ll not only build your skills and grow in your career, you’ll know you are delivering a better experience for patients and their families.
People are called to Mercy for many reasons, and those same feelings cause many of them to serve with us for many years. Some describe it “feeling at home.” Others share a passion to serve their community. And some simply understand the importance of helping people. We invite you to discover why Mercy is so unique, and how you can become a part of our mission to create a better health care experience.
Caring for Co-workers Who Care for Our Communities
Your health, well-being and development are important to you, and they are equally valued by Mercy. Mercy co-workers enjoy a variety of benefits that allow them to take care of themselves and their families.
A brief summary of benefits our co-workers receive:
- Comprehensive medical, dental and vision insurance for full- and part-time co-workers
- Mercy-paid life insurance for full-time and part-time co-workers
- Long-term disability coverage
- Paid time off (vacation, holiday and sick paid time off)
- Retirement program which includes an employer match plus an employer contribution based on years of service
- Co-worker assistance plan for full- and part-time co-workers and their immediate family members
- Tuition reimbursement
Rooted in the healing ministry of Jesus and inspired by the Sisters of Mercy tradition of caring, Mercy continues to touch the lives of 3 million patients annually. We serve communities in Arkansas, Kansas, Missouri and Oklahoma, with outreach ministries in Texas, Louisiana and Mississippi.
Today, we are building upon our legacy of listening and developing healthier communities. Through surveys and community roundtable meetings, we listen intently to the voice of those we serve.
Now, under the united name of Mercy, we are more prepared than ever to face the health care challenges of our day and deliver on the promise of more personal, coordinated and comprehensive care.
We urge you to explore where Mercy lives in your community and help us build a healthier future.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Mercy full-time (more than 10 years)Pros
Faith based mission focus. Great people. Great benefits. A real mission focus.Cons
None. This is a great place to work.Advice to ManagementAdvice
It would be nice to have senior leadership visit offsite locations.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied in-person. The process took 2+ months – interviewed at Mercy.Interview Details
This process involved a "Talent" Telephone Interview and it was exceptional. They asked many questions; there were areas pertinent to me as a person, specific to being a manager/director, also questions relative to my past career history, as well as, my strengths and weaknesses. I found this process to be extremely enlightening. I felt that it gave me the opportunity to see if this was an organization I wanted to work with as well as if I would be a "right fit" for them.Interview Questions
Negotiation DetailsVery simple and clear cut.Accepted OfferPositive ExperienceEasy Interview
- What has been my biggest disappointment in my career. View Answer
Mercy is the sixth largest Catholic health care system in the U.S. and serves millions of people annually. Mercy includes 32 acute care hospitals, four heart hospitals, two children’s hospitals, three rehab hospitals and one orthopedic hospital, nearly 700 clinic and outpatient facilities, 40,000 co-workers and more than 2,100 Mercy Clinic physicians in Arkansas, Kansas...
Mission: As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.