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Mercy – Why Work For Us?


Transforming the Health of Our Communities

Mercy is the sixth largest Catholic health care system in the U.S. and serves more than 3 million people annually. Mercy includes 33 acute care hospitals, four heart hospitals, two children’s hospitals, two rehab hospitals and one orthopedic hospital, nearly 700 clinic and outpatient facilities, 40,000 co-workers and more than 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi and Texas. 

Mercy Heritage

  • Sisters of Mercy Founder Catherine McAuley opens the first House of Mercy in 1827 in Dublin, Ireland
  • During the Crimean War, in the mid 1800s, Sisters of Mercy work alongside Florence Nightingale
  • First Mercy hospital in the world opens in Pittsburgh, Pa., in 1857
  • By the late 1800s, the Sisters of Mercy found more schools than any other religious order in the English-speaking world
  • Central Bank of Ireland honors Founder Catherine McAuley for her impact on Irish culture by putting her picture on a £5 note
  • Sisters of Mercy are currently seeking sainthood through the Roman Catholic Church for Founder Catherine McAuley
  • Sisters of Mercy Health System, which was formed in 1986, transitioned in 2011 to one name - Mercy - across four states

Mercy Hospitals

Mercy operates acute care, specialty care and critical access hospitals in communities across four states.


Mercy Clinic

Across four states, a team of more than 2,100 Mercy primary and specialty care physicians, 600 advanced practitioners and supporting staff deliver health care services through more than 300 offices. 

Outreach Ministries

Mercy serves a variety of special needs, particularly for low-come patients, in Louisiana, Mississippi and Texas.

  • Mercy Family Center is a behavioral health clinic for adolescents and their families, serving New Orleans, Louisiana.
  • Mississippi Health Advocacy Program in Jackson, Mississippi, focuses on improving health policies, practices and funding, especially for the poor and needy.
  • Mercy Ministries of Laredo provides primary health care services, a domestic violence shelter and an education center in Laredo, Texas.


  • Among the first health care organizations in the U.S. to have a comprehensive, integrated electronic health record providing real-time, paperless access to patient information.
  • MyMercy, a free service, allows patients to connect online with their doctors, plus see medical information, view test results, renew prescriptions, schedule appointments and e-visits using a personal computer, tablet or smartphone.
  • Health Information and Management Systems Society, a global leader in health care technology, designated Mercy a stage six of a seven-stage process, joining the ranks of health care leaders such as Johns Hopkins and Mayo Clinic
  • $60 million data center provides fail-safe protection and power. When an EF5 tornado struck Mercy's Joplin facility in 2011, patient records electronically backed up at offsite data center were immediately available
  • Mercy SafeWatch, the largest electronic ICU in the nation, provides 24-hour vigilance to critically ill patients. Alongside on-site medical teams, high-definition cameras and sophisticated technology allow specialized ICU physicians and nurses in a central command center to expand each patient's care team


  • Named 2013 "Most Wired" health care organization by the American Hospital Association - the tenth time since 1999
  • Named top health care supply chain operation in the world, just second overall to Cardinal Health


  • In Fiscal Year 2012, Mercy saved more than $2 million and diverted more than 80,000 pounds of waste from local landfills. Since beginning a green initiative in 2009 that involves reprocessing medical devices, Mercy has more than doubled its savings and quadrupled the amount of waste that no longer goes to landfills


Bringing Healing Ministry to Life Mercy’s Mission

As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.

The mission statement of Mercy is an inspiring reminder of our calling. It also unites and directs activities across our entire health and human services ministry.

Mercy’s Vision

We are the people of Mercy Health Ministry. Together, we are pioneering a new model of care. We will relentlessly pursue our goal to get health care right. Everywhere and every way that Mercy serves, we will deliver a transformative health experience.

Mercy’s Values

These values guide what Mercy co-workers do and what direction we take. We consider them unchanging.

Dignity  We cherish each person as created in the image of God.

Excellence  We give only the best for those entrusted to our care.

Justice  We pledge to be in right relationship with one another with a particular concern for people who are economically poor.

Service  We seek out and put the needs of others first.

Stewardship  We wisely use our talents and resources to strengthen Mercy as a ministry of the Church.

While all five values are important to how we make decisions, dignity is the base on which all the others rest. Because all people are created in the image and likeness of God, each person deserves to be treated with respect.


Our Spirit... It Makes a Difference

We’re actively working to make health care easier, more personal and compassionate for the 3 million lives we touch each year. We use new technology and ideas to serve patients. But more importantly, we rely on the dedication and commitment of people like you to make it work.

When you join Mercy, you are part of a community that is embracing a new way to care for people. You’ll not only build your skills and grow in your career, you’ll know you are delivering a better experience for patients and their families.

People are called to Mercy for many reasons, and those same feelings cause many of them to serve with us for many years. Some describe it “feeling at home.” Others share a passion to serve their community. And some simply understand the importance of helping people. We invite you to discover why Mercy is so unique, and how you can become a part of our mission to create a better health care experience.


Caring for Co-workers Who Care for Our Communities

Your health, well-being and development are important to you, and they are equally valued by Mercy. Mercy co-workers enjoy a variety of benefits that allow them to take care of themselves and their families.

A brief summary of benefits our co-workers receive:

  • Comprehensive medical, dental and vision insurance for full- and part-time co-workers
  • Mercy-paid life insurance for full-time and part-time co-workers
  • Long-term disability coverage
  • Paid time off (vacation, holiday and sick paid time off)
  • Retirement program which includes an employer match plus an employer contribution based on years of service
  • Co-worker assistance plan for full- and part-time co-workers and their immediate family members
  • Tuition reimbursement


Rooted in the healing ministry of Jesus and inspired by the Sisters of Mercy tradition of caring, Mercy continues to touch the lives of 3 million patients annually. We serve communities in Arkansas, Kansas, Missouri and Oklahoma, with outreach ministries in Texas, Louisiana and Mississippi.

Today, we are building upon our legacy of listening and developing healthier communities. Through surveys and community roundtable meetings, we listen intently to the voice of those we serve.

Now, under the united name of Mercy, we are more prepared than ever to face the health care challenges of our day and deliver on the promise of more personal, coordinated and comprehensive care.

We urge you to explore where Mercy lives in your community and help us build a healthier future.

Mercy Reviews

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Mercy President and CEO Lynn Britton
Lynn Britton
60 Ratings
  • Helpful (1)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Oklahoma City, OK
    Former Employee - Supervisor in Oklahoma City, OK
    Negative Outlook
    No opinion of CEO

    I worked at Mercy full-time


    Co-workers, supervisors, and most managers are very supportive and work hard , and want the best for everyone around them. You can pray at work and say things like Merry Christmas, God bless you, have a blessed day, etc.


    The pay could be better I know that it's hard to get top notch people and keep them because of the lower pay. Some of the higher ups tend to want things done that are not realistic and say that they listen to your ideas when in reality they don't hear you, and only want a yes answer to their ideas, and don't even try to explain why certain things may not work, it will fall upon deaf ears, why? because they went to college for 4 years and think they have everything figured out, when actually they have forgotten how the real world works, or they never knew because they were always spoiled and never had to work with regular people.

    Advice to Management

    Don't sit there on your high horse and say you listen, and hear what your people say, we are not stupid we are down in the trenches everyday, we see what works and what doesn't work. Most of us care, and are open to change, but you running numbers doesn't work, your not hearing what is really needed. HR needs to quit being so afraid of actual discipline of co-workers that do wrong, I've seen several cases of them giving someone a slap on the hand instead of firing them when it needs to happen, I believe its due to the amount of paperwork that goes with firing someone, but if there is ample documentation of the issue, just do it.

Mercy Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Supervisor Interview

    Anonymous Employee in Oklahoma City, OK
    Accepted Offer
    Neutral Experience
    Average Interview


    I applied online. The process took 4+ weeks. I interviewed at Mercy (Oklahoma City, OK).


    Slow, had trouble finding the application. Had to call the manager of the department several times so that he could get in touch with them and figure out what happened to the application, once they did find it they still did not contact the manager, the manager had to call them because they didn't have time.

    Interview Questions

    • How do you feel about prayer at work   1 Answer

Mercy Awards & Accolades

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Gallup Great Workplace Award , Gallup, 2010

Additional Info

Headquarters Chesterfield, MO
Size 1000 to 5000 Employees
Founded 1871
Type Nonprofit Organization
Industry Health Care
Revenue $100 to $500 million (USD) per year

Mercy is the sixth largest Catholic health care system in the U.S. and serves millions of people annually. Mercy includes 32 acute care hospitals, four heart hospitals, two children’s hospitals, three rehab hospitals and one orthopedic hospital, nearly 700 clinic and outpatient facilities, 40,000 co-workers and more than 2,100 Mercy Clinic physicians in Arkansas, Kansas ... More

Mission: As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.

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