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Michaels Stores Reviews

3.0
1,190 Reviews
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Chuck Rubin
220 Ratings
  • 1 person found this helpful

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Team in Gilbert, AZ
    Current Employee - Management Team in Gilbert, AZ

    I have been working at Michaels Stores full-time (more than 5 years)

    Pros

    The employee discount is amazing. Lots of opportunities to learn new crafts and other ways to use products besides how they were meant to be used. Always a lot of new products each season. Most of the time the customers are great to work with.

    Cons

    Never enough hours for most employees, very few full time positions. Too few employees wearing too many hats without any consistent training from location to location. Too much emphasis is now being put on email collection instead of great customer service. Cashiers are now being threatened with loss of jobs if they don't get a certain weekly percentage of "new" emails collected. returning customer emails don't count in this goal, they must be only new emails. This is extremely hard to do in locations with a high volume of repeat customers.

    Advice to ManagementAdvice

    Over the years I have worked with Michaels (yes I am a loyal employee most of the time) I have seen managers come and go, but no two seem to have the same goals or ways of meeting the goals to make the stores consistent and easy to shop. All new employees are fed the line; ""Michaels is "fun" place to work, we sell googly eyes and craft paint." or some similar version depending on the manager. A lot of times this is not true due to the stress level of the demands placed on both the store management teams and the hourly employees. The only real perk is the employee discount.

    Recommends
    Positive Outlook
    Approves of CEO

Michaels Stores Interviews

Updated Mar 23, 2015
Updated Mar 23, 2015

Interview Experience

Interview Experience

64%
23%
11%

Getting an Interview

Getting an Interview

80%
10%
3%

Interview Difficulty

1.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Cashier Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied through an employee referral. The process took 3 daysinterviewed at Michaels Stores.

    Interview Details

    The interview process is very easy. They ask you a little about yourself, ask if you like crafts and if so what kind. Want to know your availability. Might ask you about situations and how you would react but most interviews are around 5-10 minutes and very easy and basic questions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

Michaels Stores Awards & Accolades

Something missing? Add an award
America's Largest Private Companies, Forbes, 2009
America's Largest Private Companies, Forbes, 2008

Additional Info

Unlock Profile
Website www.michaels.com
Headquarters Irving, TX
Size 5000+ Employees
Founded 2006
Type Company - Public (MIK)
Industry Retail
Revenue $2 to $5 billion (USD) per year

Michaels Stores is pretty crafty. The nation's #1 arts and crafts retailer owns and operates more than 1,045 Michaels Stores canvassing the US and Canada. Michaels sells more than 40,000 products including art and hobby supplies, décor, frames, needlecraft kits, party supplies, seasonal products, and silk and dried flowers. It also provides framing and art supplies though about 135 Aaron Brothers stores in California, Texas, and half a dozen other states. The company's Artistree subsidiary manufactures frames and molding for Michaels and Aaron Brothers stores. Michaels... More

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