Mondial Assistance UK
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Mondial Assistance UK Reviews

5 Reviews
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mike Webb
3 Ratings

    Excellent people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Croydon, England (UK)
    Current Employee - Customer Service in Croydon, England (UK)

    I have been working at Mondial Assistance UK as a contractor for less than a year


    the people make it special. good people to work with


    alocate specific policies to specific people or group of people

    Advice to ManagementAdvice

    Let someone know at least 2 months before probation is up if they will be getting full time employment so they can search for another line of work.

    Positive Outlook
    Approves of CEO

Mondial Assistance UK Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service/Call Center Interview

    Anonymous Employee  in  Richmond, VA
    Anonymous Employee in Richmond, VA
    Application Details

    I applied online. The process took 5 days - interviewed at Mondial Assistance UK in June 2009.

    Interview Details

    I received a phone call from Mondial shortly after applying online for a customer service/call center position. I was not available for the training dates of the position I originally applied to, so the caller passed me onto a different department handling traveler's insurance/assistance (I do not remember exact job titles or duties). After a brief phone interview with a different recruiter, she scheduled an interview for the next day in the office. This interview was one-on-one with a supervisor. Both the original recruiter and the supervisor were very friendly and natural to talk to - they showed genuine interest in my answers and in learning more about my experience. I don't remember any specific questions, but they were all standard behavioral questions based on my past experiences. The office itself is very "hip" looking, at least the waiting area is; I couldn't see the call center too well but it looked like a standard office. I was scheduled for another phone interview on Monday (my interview was on Friday). Monday morning before the interview I got an email saying they had decided to pursue other job candidates; I couldn't tell if this was an automated email for the first position I had applied for, or if this was based on my in-person interview. Either way, I still got a call for the phone interview, but then never heard anything else. So I'm not sure why they went ahead with the phone interview after sending me a rejection letter, that was the only weird part of the interview.

    Interview Questions
    • Describe a time you had to deal with a difficult coworker.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

Mondial Assistance UK Awards & Accolades

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Additional Info

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Headquarters Croydon, United Kingdom
Size 500 to 999 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Transportation & Logistics
Revenue $50 to $100 million (USD) per year

When your auto breaks down -- or worse, crashes -- Mondial comes to the rescue! This member service handles the first aid, towing, and insurance claim throughout the UK and worldwide. Roadside-rescuer Mondial provides value-added services to the customers of more than 20 European automakers, including BMW, Rolls-Royce, and Land Rover. The firm offers underwriting, claims handling, cost containment, roadside auto repair, and even 24-hour medical assistance. Mondial's corporate and travel division is a top seller of travel insurance and other assistance products to insurance... More

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