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Music & Arts Center Reviews

3.5
Rating Trends
Recommend to a friend
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Kenny O'Brien
42 Ratings
  • Corporate doesn't look out for the front-line.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook

    I have been working at Music & Arts Center part-time (Less than a year)

    Pros

    The training process is comprehensive. You have to study all the product knowledge and ace the tests to be commission-eligible. And you have to memorize various scripts in order to be able to properly explain rental contracts and answer the phone. I know these sound like cons, but they really help you to provide superior customer service. More than anything, the people I work with are great.

    Cons

    The company culture is kind of weird. The dress code is more formal than I think is necessary. There's pressure to sell to customers in order to reach your goal. The sales goal can even create animosity between coworkers at times. It can make your relationship with the customers and your teammates awkward. We often have to call the customer service department to look up customer accounts, and while they are usually helpful, sometimes they make the whole thing that much more stressful and complicated. Plus, corporate doesn't look out for the front-line. I know they make money by using certain policies, but if they made more of an effort to help out the customer, we wouldn't get so many angry people at the store.

    Advice to Management

    Look out for your pawns. We may be disposable, replaceable, but we make the whole company work. Reconsider sales goals. (Apple employees don't get paid on commission and they do just fine.) And put policies in place for the good of the customer. We take down all their contact information, so why not send mail or email reminders about end-dates of contracts. It would vastly improve the customer experience, and while the company may lose some money this way, it would result in higher customer satisfaction overall.


Music & Arts Center Interviews

Interview Experience

Interview Experience

77%
16%
5%

Getting an Interview

Getting an Interview

50%
25%
18%
6

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Store Manager Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied in-person. I interviewed at Music & Arts Center.

    Interview

    Very easy! Just be upbeat and prove you have a drive to win. Training process once hired was good. I was already knowledgeable as a manager so it made things easier. Just be yourself.

Music & Arts Center Awards & Accolades

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Additional Info

Unlock Profile
Website www.musicarts.com
Headquarters Frederick, MD
Size 1000 to 5000 Employees
Founded 1952
Type Company - Private
Industry Retail
Revenue Unknown / Non-Applicable per year

Music & Arts Center is not a performance hall like the Carnegie, but it will help budding musicians get there. The company operates about 100 musical instrument and accessories stores located in some 20 states from Maine to Florida. Its retail outlets also offer music lessons, band and orchestra instrument sales and rental programs, and musical equipment repair services catering to beginners. Most stores also sell a limited assortment of guitars, amplifiers, percussion instruments, keyboards, pro audio and recording equipment. Benjamin O'Brien, father of current ... More

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