Nelnet Photos

Nelnet Commons Area, 2nd Floor, Miller & Paine Building
Entrance to Miller & Paine building / Nelnet headquarters
Traffic on the Nelnet second floor by the exec suite

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Nelnet Reviews

61 Reviews
3.2
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
42 Ratings
  1.  

    Good money, benefits, people, but the job becomes very mundane and easy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Advisor in Omaha, NE
    Current Employee - Loan Advisor in Omaha, NE

    I have been working at Nelnet full-time (more than an year)

    Pros

    Pretty much guaranteed 40 hours. With the government contract, a good chunk of change is put into your 401K by the government, and Nelnet has a good match program. They are very generous with their time off, and at some points they will PTO match overtime worked. You are given a good team to work with, and support is only a quick call away. Supervisors are given more control and can work something out with you, what ever the problem is. The company heads are extremely optimistic. Here you are more than just a hireling.

    Cons

    Taking the same phone calls every day, 5 days a week for 8 hours a day can really take its toll on you. The job is extremely complex when you first start off. When ever I deal with an escalated call, it typically has something to do with someone who was new messing up. As stated previously they are generous with PTO, they can give and they can take away. During peak points in the year (think about when student loans are busy) you can expect mandatory overtime averaging around 5 hours a week. That is okay for a while but for months on end it can cause frustration.

    Advice to ManagementAdvice

    Try and find ways of keeping the job from getting under our skin. The majority of you probably haven't taken phone calls in a good while, but you should remember what its like when a job becomes more of a routine. After all, we spend 8 of our waking hours here a day. More things to look forward too during the week are stellar! I also think voluntary training opportunities every few months would help, especially with an ever changing loan environment.

    Recommends
    Positive Outlook
    Approves of CEO

Nelnet Interviews

Updated May 29, 2014
Updated May 29, 2014

Interview Experience

Interview Experience

70%
30%
0%

Getting an Interview

Getting an Interview

31%
12%
6%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    CPC Manual Operator Interview

    Anonymous Interview Candidate in Lincoln, NE
    Anonymous Interview Candidate in Lincoln, NE
    Application Details

    I applied online. The process took 2 daysinterviewed at Nelnet in April 2014.

    Interview Details

    Interview with a staffing agency (two in-person interviews with the recruiter and account manager) and then job offer as a contracted part-time assignment with Nelnet. Hiring process was fast, received a quick reply from the staffing agency (within a day) after submitting online application. There were some online assessments there were quite tedious but they were easy and the results were received a few days later. Paper-work was done promptly and was ready to begin the job the following week.

    Interview Questions
    • Routine questions, previous employment experience, skills needed for the job. Ability to be confidential about personal information.   Answer Question
    Negotiation Details
    Didn't negotiate. It was a fixed hourly salary with govt fringe benefits.
    Accepted Offer
    Positive Experience
    Easy Interview

Nelnet Awards & Accolades

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Additional Info

Unlock Profile
Website www.nelnet.com
Headquarters Lincoln, NE
Size 1000 to 5000 Employees
Founded 1978
Type Company - Public (NNI)
Industry Finance
Revenue $1 to $2 billion (USD) per year

Nelnet, Inc. (NYSE: NNI), headquartered in Lincoln, Nebraska, is one of the leading education planning and education finance companies in the United States and provides a comprehensive suite of products and services to education-seeking families and operational products/services to the institutions that serve them.

Simply put, the company helps families prepare, plan and pay for education. Over the past decade, Nelnet has grown from existing primarily as a finance provider in the student loan industry to offering a diverse set of products and services for both schools...
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