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Nordia Reviews

2.4
Rating Trends
Recommend to a friend
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  • Mistake

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordia

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent wage, full time hours, good location. Good coworkers, medical benefits, no late night/ overnight shifts, closed on some stat holidays

    Cons

    Very many to even put here. In short too much office politics, favouritism, high pressure to upsell when this job is advertised as retention which means to " save a customer from cancelling" and they want to sell! And if u don't you are damned.

    Advice to Management

    You might want to train yours managers before training any new staff. Also fix your faulty system and stop putting pressure on employees to have a short average handle time, no Acw, no hold, no transfers , no escalations to L2 and on top of that use 6 different programs, listen to ur yelling customers and them to top it of SELL!!! Omg no wonder people quit. There is always a job posting out there. This place is a joke.


Nordia Interviews

Interview Experience

Interview Experience

62%
25%
12%

Getting an Interview

Getting an Interview

71%
14%
14%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Nordia.

    Interview

    at least three phase interviews: face to face, technical ability test, behavioral screening during the training period. since there is high turnover initially they start with a large batch which trims out to under ten by the time training is over.

    Interview Questions

    • how do you react to irate person on phone?   1 Answer

Nordia Awards & Accolades

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Additional Info

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Website www.nordia.ca
Headquarters SAINT-LAURENT, Canada
Size 1000 to 5000 Employees
Founded Unknown
Type Contract
Industry Business Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

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