Northeast Utilities Reviews

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Northeast Utilities CEO Thomas J. May
Thomas J. May
52 Ratings
  • Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Windsor, CT
    Former Employee - Customer Service Specialist in Windsor, CT

    I worked at Northeast Utilities (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent Pay & Benefits

    Cons

    We would have to report to work in very dangerous storm conditions, and twice in the last 3 years employees had to stay overnight in the building with no accommodations or planning in place in the event this would occur. Field Technicians were not allowed to work out in the field due to those conditions but customer service would be required to report

    Advice to Management

    Prepare better for storm emergencies and instead of jeopardizing your employees divert the calls to other centers during unsafe driving conditions. If a lineman can not work due to unsafe conditions then employees should not be required to risk injury to report to work.


Northeast Utilities Interviews

Interview Experience

Interview Experience

66%
22%
11%

Getting an Interview

Getting an Interview

71%
28%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Manchester, NH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1+ weekinterviewed at Northeast Utilities (Manchester, NH).

    Interview

    Process took about 1-2 weeks. Typical behavioral interview. Drug testing and background screen required. Expect phone interview and meeting with 2 people in person.

    Interview Questions

    Negotiation

    There was a set amount per hour, no negotiation.

Northeast Utilities Awards & Accolades

Something missing? Add an award
Barron's 500, Barron's, 2009
Best Employers for Healthy Lifestyles (Platinum), National Business Group on Health, 2008

Additional Info

Unlock Profile
Website www.nu.com
Headquarters Springfield, MA
Size 5000+ Employees
Founded 1927
Type Company - Public (NU)
Industry Oil, Gas, Energy & Utilities
Revenue $5 to $10 billion (USD) per year

Northeast Utilities (NU) uses a little Yankee ingenuity (and a number of power generation plants) to keep its customers powered up. The largest utility in New England, NU supplies power to more than 1.9 million customers in Connecticut, New Hampshire, and Massachusetts through subsidiaries Connecticut Light and Power, Public Service Company of New Hampshire, and Western Massachusetts Electric. The company's power grid encompasses about 3,100 circuit miles of overhead transmission lines and about 35,000 pole miles of distribution lines. NU's Yankee Gas utility provides... More

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