Norwegian Cruise Line

  www.ncl.com
  www.ncl.com

Norwegian Cruise Line Photos

Outside of the Norwegian Cruise Line headquarter office located in unincorporated Miami-Dade County, FL (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.114)

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Norwegian Cruise Line Reviews

127 Reviews
3.0
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Norwegian Cruise Line President and CEO Kevin M. Sheehan
Kevin M. Sheehan
46 Ratings
  1.  

    Norwegian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Norwegian Cruise Line full-time

    Pros

    Growing company with lots of potential

    Cons

    Needs to move to a more modern approach of management

    Recommends
    Positive Outlook
    Approves of CEO

Norwegian Cruise Line Interviews

Updated Oct 3, 2014
Updated Oct 3, 2014

Interview Experience

Interview Experience

68%
16%
16%

Getting an Interview

Getting an Interview

58%
15%
10%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Guest Relations Coordinator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Norwegian Cruise Line.

    Interview Details

    I applied online and received a phone call the next day. I was invited in for a two part (that turned into a four part) interview beginning with the HR representative I spoke with on the phone. That interview lasted about 30 minutes and was pretty much a standard interview. He began with information about the company and position, then proceeded to ask me questions about myself, employment history and education. Nothing out of the ordinary.

    The second part of the interview was with two of the department supervisors. We went over some of the same information as the first interview, going a little more in depth about certain parts of the job and specific situations I've dealt with in my previous employment. This interview lasted about another 30-40 minutes.

    I was then a little surprised to learn that I would also be interviewing with three experienced members of the department. I think this was to get these employees some experience interviewing candidates, maybe some leadership training, but it turned out to be the most challenging part of the interview. They asked some very specific questions on how I'd deal with difficult situations on the job and also asked me to name times in past experience where I've retained business from a dissatisfied customer. This part of the interview lasted around 20-30 minutes.

    After that I was asked to read a sample complaint email from a customer and respond. This exercise was more to check my grammar and spelling, not the actions I actually put in the response to resolve the issue. This exercise wasn't timed.

    In total the interview was around two hours. I was told I'd hear from the HR rep again whether or not I would be offered the job.

    Interview Questions
    • What is your worst trait or something you need to work on?
      Tell me about a time you retained the business of a dissatisfied customer.
        View Answer
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview

Norwegian Cruise Line Awards & Accolades

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Additional Info

Unlock Profile
Website www.ncl.com
Headquarters Miami, FL
Size 5000+ Employees
Founded 1966
Type Company - Public (NCLH)
Industry Travel & Tourism
Revenue $2 to $5 billion (USD) per year

Norwegian Cruise Line Holdings enjoys getting away from it all. Through its subsidiaries, the holding company maintains a fleet of 11 vessels with a total of 26,310 berths. The ships sail from 17 ports, 10 of which are in North America. The company offers tours to such locales as Alaska, the Bahamas, Hawaii, and South America. NCL markets a "freestyle cruising" concept, in which a resort-style atmosphere is provided. Passengers are encouraged to dress casually and can eat whatever and whenever they like. Genting Hong Kong owns 50% of Norwegian Cruise Line Holdings, while... More

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