Nuffield Health Photos

Nuffield Hospital (Photo thanks to Geograph user SJB, Some Rights Reserved)
Nuffield Hospital, Leeds (Photo thanks to Geograph user Rich Tea, Some Rights Reserved)
Leeds Nuffield Hospital (Photo thanks to Geograph user John Wray, Some Rights Reserved)

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Nuffield Health Reviews

3.6
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Recommend to a friend
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David Mobbs
6 Ratings
  • Not a bad call centre job but extremely frustrating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Centre Administrator in Epsom, England (UK)
    Former Employee - Contact Centre Administrator in Epsom, England (UK)

    I worked at Nuffield Health part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The most flexible position I have enjoyed, allowed to work from home and at times required.
    Working late nights until 8pm and Saturday just 8am-1pm the only unsociable side but not bad at all.
    Very clever set up which allowed the homeworking.
    Pay is competitive

    Cons

    Dealing with health insurance and physiotherapy needs, it is a very professional set up and training is sufficient in how to handle the queries. The system is only as good as it can be, but does not cater for any urgency. There is a lot of having to say 'no' to too many people.

    They offer an advanced service for the more specialist treatments required and the treatment service is very good. However the contact service is embarrassing. Requests just to speak to case managers are a guaranteed no - they are never available. The admin team (person) extremely overworked and unavailable as well (although I believe this has now changed). For the high number of calls received it is extremely difficult to keep having to say 'no' to so many people, even in serious situations.

    Advice to Management

    Look at your advanced service and find out what the patient's really think - you cannot keep saying no to so many people's requests - when all they want to do sometimes is speak to someone.


Nuffield Health Interviews

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  1.  

    Receptionist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 daysinterviewed at Nuffield Health.

    Interview

    I was sat down and asked a set of questions which were aimed at how I manage time etc. The questions were very straight forward and the interviewer was welcoming and warm. I was not shown round the premises. I arranged the interview via email and was offered a position very quickly afterwards.

    Interview Questions

    • As a receptionist you will have lots of tasks happening at the same time, how do you think you will cope with this?   Answer Question

Nuffield Health Awards & Accolades

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Additional Info

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Website www.nuffieldhealth.com
Headquarters Epsom, United Kingdom
Size 5000+ Employees
Founded 1957
Type Nonprofit Organization
Industry Health Care
Revenue $500 million to $1 billion (USD) per year
Competitors Virgin Active

No matter what field of medicine patients are looking for, chances are Nuffield Health (formerly Nuffield Hospitals) has it covered. The system is a private, not-for-profit network of independent, acute-care hospitals located throughout the UK. The company is run as a registered charity, operating outside the National Health Service. Nuffield Health operates some 30 hospitals, dozens of community fitness centers, and health assessment centers. Hospital patients pay for treatment either through insurance policies, through contracts with the NHS, or directly out of pocket... More

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