Nyseg Reviews

2 Reviews
3.8
2 Reviews

Recommend to a friend
Approve of CEO
(no image)
Clyde Forbes
0 Ratings
  1.  

    Not bad if you like talking to people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Kirkwood, NY
    Former Employee - Customer Service Representative in Kirkwood, NY

    I worked at Nyseg full-time for more than 3 years

    Pros

    The pay. Over 15.00 in Binghamton and it's entry level. Can't beat that.

    Easy job. Almost impossible to get fired.

    Union benefits.

    Cons

    Short lunches.

    Management expectations.

    A lot of women= gossip and office politicss.

    Most of our territory is poor rural areas. People who get promoted stick around for a long time so there are very few openings.

    Advice to ManagementAdvice

    Average handle time isn't the only important thing. It makes people rush and make stupid mistakes someone else has to fix later.

    Too my useless awards Leaves, Stars. How about 3 stars = an hour lunch?

    Nametags are silly when we all have ID badges.

    Recommends
    Neutral Outlook
    No opinion of CEO

Nyseg Interviews

Interview Experience

Interview Experience

50%
50%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

1.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Kirkwood, NY
    Anonymous Interview Candidate in Kirkwood, NY
    Application Details

    I applied online. The process took 3 weeks - interviewed at Nyseg.

    Interview Details

    Apply on the website. They do callback about 2 weeks later. You go the main buidling and do a typing test. They want about 20 WPM and accuracy. There's no excuse for failing. Practice online

    If you pass, you get a callback to schedule an interview. It's a panel. Dress nice. Smile after every response. Have 3 good stories. Focus on customer service and going beyond for cusotmers.

    They'd call back in about 2 weeks. If you get it, you do a drug test and a background check.

    Interview Questions
    • What do you know about NYSEG   View Answer
    • Tell me about a time you went above and beyond for a customer.   View Answer
    Negotiation Details
    None, it's all union. Annual raises though.
    Accepted Offer
    Positive Experience
    Easy Interview

Nyseg Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Unlock Profile
Website www.nyseg.com
Headquarters Binghamton, NY
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Oil, Gas, Energy & Utilities
Revenue Unknown / Non-Applicable per year

New York State Electric & Gas (NYSEG) lights up upstate New York. Organized in 1852, the company, a subsidiary of Iberdrola USA (formerly known as Energy East) provides regulated energy services to more than 40% of upstate New York. The utility serves 872,000 electricity customers and about 256,000 natural gas customers in a 18,000 square mile area of central, eastern, and western New York. NYSEG operates more than 37,000 miles of power transmission and distribution lines and more than 440 substations; its transmission assets are overseen by the New York ISO. It owns... More

Worked for Nyseg? Contribute to the Community!