Ocean House Reviews

2 Reviews
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  • Helpful (1)

    5 Star Service for Guests, 1 Star Service for Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Destination Services Agent
    Former Employee - Destination Services Agent

    I worked at Ocean House part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook


    Prestigious company with interesting and high-level clientele. Beautiful location and great money during the summer busy season. Forbes training teaches eloquent speaking and manners which transition well to other customer service jobs.


    The company promotes positive and inspiring ideas ("Break against the mold" "Support your team") but those are not practiced within the property. Senior management is overworked, under a lot of pressure, and the many Forbes standards often make operations slower and more complicated than they need to be. The Destination Services department specifically is a glorified call center that is understaffed and has too many responsibilities for one department to handle. The focus within the entire hotel is on revenue and having warm bodies at work, not the employees' well being. In addition, the employee break room is adjacent to the loading dock and trash areas and is disgusting. Overall, the hotel hires talented and good employees whom are expected to output 150% while getting 10% support or encouragement. This is the worst place I have ever worked and am so happy to have left.

    Advice to Management

    Improve morale and give employees more positive encouragement. Give employees the same respect you give guests.

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Additional Info

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Website www.oceanhousecarlsbad.com
Headquarters Carlsbad, CA
Size 16 to 50 Employees
Founded Unknown
Type Company - Private
Industry Travel & Tourism
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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