Ontario Teachers Insurance Plan Reviews

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Vic Medland
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  • Helpful (3)

    good pay shouldn't mean poor employee relations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Waterloo, ON (Canada)
    Current Employee - Customer Service Representative in Waterloo, ON (Canada)

    I have been working at Ontario Teachers Insurance Plan full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO


    -decent pay -good benefits -good rrsp and pension matching


    -poor employee treatment from management -serious feedback falls on deaf ears -extreme micro management via computer based tracking -unrealistic service expectations given volume, tools and time constraints -too reliant on computers to manage than actual human management which leads to blanket based assumptions and blanket treatment of good workers and complacent ones -high rate of stress leaves and staff burnouts

    Advice to Management

    -consider a mixture of computer management systems with actual human management and supervision so that numbers don't deceive you -managers need to be reminded of the importance of personal observation so that they can see with their own eyes the hard work that people put into this job -managers: address the complacent employees directly instead of long, condescending blanket style emails that only serve to offend those working their tails off -allow your staff a reasonable amount of time to do their admin duties if you are going to expect CSRs to share in these tasks with the admin team Paying your staff well doesn't entitle you to treat people like machines. Hire more staff to manage call volumes because the pace is draining the life out of the current staff.

Ontario Teachers Insurance Plan Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Insurance Claims Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Difficult Interview


    I applied through other source. The process took 3 weeksinterviewed at Ontario Teachers Insurance Plan.


    Standard interview process. Behavioral based interview style questions with one HR rep and at least one hiring manager.

    Interview Questions

    • Describe a time when you shared knowledge with a co-worker and what was the out come.   Answer Question

Ontario Teachers Insurance Plan Awards & Accolades

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Additional Info

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Website www.otip.com
Headquarters Waterloo, Canada
Size 150 to 499 Employees
Founded 1977
Type Nonprofit Organization
Industry Insurance
Revenue $10 to $25 million (USD) per year
Competitors Unknown

At OTIP, we not only understand the education system, we believe in it. Owned by Ontario’s four education affiliates and directed by a Board of Trustees, OTIP was built on the belief that educators would be better served by a not-for-profit insurance advocate that was part of the teaching community. This remains our philosophy today. We are committed to providing insurance benefits that offer the very best value to our members. Our deep understanding of the education community enables us to provide personalized, high-touch service solutions that meet and exceed ... More

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Ontario Teachers Insurance Plan

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