- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Ontario Teachers Insurance Plan full-time (More than 3 years)Doesn't RecommendNegative OutlookDisapproves of CEODoesn't RecommendNegative OutlookDisapproves of CEO
-decent pay -good benefits -good rrsp and pension matching
-poor employee treatment from management -serious feedback falls on deaf ears -extreme micro management via computer based tracking -unrealistic service expectations given volume, tools and time constraints -too reliant on computers to manage than actual human management which leads to blanket based assumptions and blanket treatment of good workers and complacent ones -high rate of stress leaves and staff burnouts
Advice to Management
-consider a mixture of computer management systems with actual human management and supervision so that numbers don't deceive you -managers need to be reminded of the importance of personal observation so that they can see with their own eyes the hard work that people put into this job -managers: address the complacent employees directly instead of long, condescending blanket style emails that only serve to offend those working their tails off -allow your staff a reasonable amount of time to do their admin duties if you are going to expect CSRs to share in these tasks with the admin team Paying your staff well doesn't entitle you to treat people like machines. Hire more staff to manage call volumes because the pace is draining the life out of the current staff.
Getting an Interview
Getting an Interview
- No OfferNegative ExperienceDifficult Interview
I applied through other source. The process took 3 weeks – interviewed at Ontario Teachers Insurance Plan.
Standard interview process. Behavioral based interview style questions with one HR rep and at least one hiring manager.
- Describe a time when you shared knowledge with a co-worker and what was the out come. Answer Question
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At OTIP, we not only understand the education system, we believe in it. Owned by Ontario’s four education affiliates and directed by a Board of Trustees, OTIP was built on the belief that educators would be better served by a not-for-profit insurance advocate that was part of the teaching community. This remains our philosophy today. We are committed to providing insurance benefits that offer the very best value to our members. Our deep understanding of the education community enables us to provide personalized, high-touch service solutions that meet and exceed ...