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Sebastian James
17 Ratings
  • Fun Teamwork but Meaningless Targets

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Knowhow Customer Advisor in Ashford, Kent, South East England, England (UK)
    Former Employee - Knowhow Customer Advisor in Ashford, Kent, South East England, England (UK)
    Recommends
    Positive Outlook

    I worked at PC World full-time (More than 3 years)

    Pros

    Your mileage may vary, but my store was great fun to work at. An energetic team and engaged store management meant that most days were genuinely enjoyable, and the bad ones were bearable. There was a good corporate culture of learning, and extensive training available on new products. Senior management were willing to listen to concerns when they visited, and the current corporate leadership team has turned a nearly bankrupt, hated company into something unrecognisable to most people who remember Currys or PC World from ten years ago. Flexible working hours were standard, and my store was happy to adjust my hours throughout the year in response to my changing study commitments. Holiday was also six weeks paid as standard, which is always good!

    Cons

    Progression to management or head office roles was, for most colleagues, non-existent. After three and half years on the job I was the most experienced colleague on the shop floor because so many others came and went during that time. The sales side of the business was too focused on shifting boxes, to the point where colleagues offered crazy discounts to the company's detriment so that they met targets, but did little to engender confidence in the company or create a sustainable business. Pay was fairly average given the nature of the work, since you could earn the same in most shops without having to deal with the pressure of individual KPIs.

    Advice to Management

    Make KPIs more about customer satisfaction and retention than selling average products, or offer greater choice in how these product KPIs are met. Work on meeting long-term career goals for staff and creating more opportunities to move around within the company. A slightly increased pay packet wouldn't go amiss given the importance of store based colleagues to the company's revival.


PC World Interviews

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Interview Experience

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Getting an Interview

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7
7

Interview Difficulty

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  1.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at PC World.

    Interview

    Previous work review, questions and answers on what I had done before attending the interview. Felt very comfortable and well prepared for everything that was asked of me. We started at the very beginning regarding the first job I ever had and than we worked through them one by one

    Interview Questions

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Additional Info

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Website www.pcworld.co.uk
Headquarters London, United Kingdom
Size 50 to 149 Employees
Founded 1982
Type Subsidiary or Business Segment
Industry Retail
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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