I have been working at Paramount Hospitality Management
Floridays is a smaller property so you get to learn a lot and wear many hats.
I worked for some of the big corporate hotel companies and much prefer a smaller property that you have more varied experiences.
They have a passion for excellent Guest Service and it shows the minute you walk through the door. Two of the companies resorts are in the top 10 in Orlando on Trip Advisor and this is largely contributed to the excellent Guest Service training they receive and the focus on Hospitality all over the resorts.
The company is positioned for growth and likes to promote within. Those that are loyal and hard working will get promoted.
This company has some very seasoned and talented managers and Directors. They all exhibit Hospitality with a capital 'H' and this spreads to the line level staff.
I had several other offers when I was offered this position but the General Manager, President and HR Director were so real and so passionate that I knew this was the place for me.
We have no corporate office so office and meeting space is at a premium.
Whilst the medical benefit plans are very rich there was a substantial price increase this year which many of the team have felt in the wallet! I do hope they will revisit the PTO/ vacation policy and add a 401K in the future.
I do miss having a 401K and feeling like I am contributing to my retirement. To be honest this is the first company have ever worked for that doesn't have one.
Advice to Management
The General Manager at Floridays should keep doing what she is doing. This resort is making great headway and after the renovations planned for the fall this resort will be a force to be reckoned with! Right now the Guest Service is on point but the product will be so much better after renovations.
The President of Paramount Hospitality Management has a genuine passion for Hospitality, desire to do things the right way and has decades of experience but doesn't always go about things the right way.
Revisit the benefits plan and you will see increased morale.
The 'service profit chain' needs to be implemented here to yield even greater results.
Recommend to a friend