Penn State University

  www.psu.edu
  www.psu.edu

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Penn State University Reviews

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420 Reviews
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Penn State University President Rodney A. Erickson
Rodney A. Erickson
114 Ratings
  1. 1 person found this helpful  

    ITS @ Penn State

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Supervisor in State College, PA
    Current Employee - Service Desk Supervisor in State College, PA

    I have been working at Penn State University part-time (more than 3 years)

    Pros

    The ITS department at Penn State is a great place to work. Management is very willing to work with your strengths and build on your weaknesses. I have learned many new skills working as a Service Desk Consultant and Supervisor that I will value for the rest of my career. The working environment is very casual, but professional as well.

    Cons

    I would like to see more advancement opportunity within the organization for student employees. I think that we can be utilized a bit more to help ITS as a whole and also to build our own resume a bit.

    Advice to ManagementAdvice

    Keep good relationships with your employees. The more you communicate ideas and motives to them, the more the organization will improve as a whole.

    Recommends
    Positive Outlook
    Approves of CEO

Penn State University Interviews

Updated Nov 18, 2014
Updated Nov 18, 2014

Interview Experience

Interview Experience

61%
35%
3%

Getting an Interview

Getting an Interview

65%
12%
9%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Service Desk Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process was very professional for a student position. I was asked mostly behavioral questions that tested my ability to handle common adverse situations between employees. Only a few technical questions were asked, which most low-level IT/engineering students could easily answer. I feel that most people with a positive attitude and commitment to great customer service can excel in this position. Responsibility is a primary focus of the supervisor position. Ensuring that all tickets are handled in a correct and efficient manner is perhaps the most important aspect of the job.

    Interview Questions
    • Explain a situation in which you were involved in implementing a change that enhanced the workplace.   Answer Question
    Accepted Offer

Penn State University Awards & Accolades

Something missing? Add an award
National Top 50 Green Companies, Green Power Partnership, 2010
Most Admired Companies in Research Science, Black Engineer & Information Technology, 2010

Additional Info

Unlock Profile
Website www.psu.edu
Headquarters University Park, PA
Size 5000+ Employees
Founded 1855
Type College / University
Industry Education
Revenue $2 to $5 billion (USD) per year
Competitors Unknown

Chartered in 1855 to apply scientific principles to farming, The Pennsylvania State University system is one of the largest state university systems in the US. Penn State has an enrollment of approximately 80,400 students; 8,000 of them are graduate students. It offers 160 undergraduate and 150 graduate programs at about 20 campuses. The school's oldest and largest campus, with about half of the system's undergraduate students, is at University Park in central Pennsylvania. Other sites include the College of Medicine in Hershey, Pennsylvania, and the Dickinson School of... More

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