PetSmart – Why Work For Us?

At PetSmart, we believe that pets bring out the best in us. That's why we're dedicated to creating more moments for people to be inspired by pets. When you bring your passion and energy to our team, you’ll help drive the success of the largest provider of pet products and services in North America. Whether you join us in one of our stores, distribution centers, or in our corporate office, you'll find a company-wide culture fueled by diverse perspectives, collaboration, and a shared commitment to ensuring our pet parents and their pets have everything they need.

In return, we'll support you in your career every step of the way with the training, tools, and resources you need to maximize your potential and achieve your goals.



Why Work at PetSmart?

The playful pets, the uplifting stories, and the endless inspiration. These combined with our one-of-a-kind culture and boundless growth opportunities make working at PetSmart special. Just ask any of our associates, and they’ll tell you all the things they love about being a part of the PetSmart family. From the many exciting career paths across the business, to the available growth and development resources, to the caring and supportive management team, you're sure to find a few things to enjoy while working here. And the best part? You'll help change lives and save millions. We think you'd love it here.

Diversity and Inclusion

At PetSmart, ours is a diverse culture where our associates can do their best work, partners can enjoy engaging with us, and pet parents can appreciate an outstanding customer experience.

Talent: A diverse team starts with each individual associate. That's why we ensure our people possess a wide range of experience and unique skill sets.

Culture: When our associates come from all walks of life, the culture speaks for itself. We strongly believe a diverse and inclusive environment ensures every voice is heard and every associate matters.

Community: As a company built on care, we're constantly involved in the communities in which we live and work. Through our community outreach program, we focus on engaging, supporting, and promoting diverse organizations around us.

Training and Development

When it comes to providing outstanding care for our pets and pet parents, we need the best and the brightest on our team. That’s why we offer a variety of robust training and development programs to ensure you have everything you need to advance your career. From eLearning to cross-disciplinary internships to external training opportunities, we’ll help you maximize your skill set and achieve your fullest potential.


Our pets inspire us to do amazing things every day. From encouraging us to be dependable leaders to helping us become more caring individuals, our pets bring out the best in us and in our associates.

Whether you're a devoted pet parent or simply an animal over, here you’ll find a company that truly supports its associates and empowers them to succeed at every stage of their career. Join us as we help create a better world for pets and our pet parents.


Store Careers

What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a path that Inspires you. Whether you're assisting customers on the floor, pampering pets in our salon, or training a new puppy, we'll support you every step of the way.

Distribution Center Careers

You don't have to work in a PetSmart store to touch the lives of pets and pet parents. Just ask our Distribution Center associates. Whether you're packaging and preparing shipments, fulfilling customer orders, or managing product distribution, your work will impact millions every day. And to make sure you're continuously learning and growing in your career, we'll support you with the guidance and resources you need to succeed.

Corporate Careers

Our corporate office is unlike any other. Our mission is to support our stores and distribution centers in providing the best possible service and care to our pet parents and their pets. Whether you're designing new products, developing strategies or opening and marketing new stores, you'll guide and support not just every area of the business, but also our customers.



Pets play a substantial role in our lives. More than just animals, they have become our friends, our family members, our exercise partners, teachers, motivators and even our therapists. With the humanization of pets in full effect and the pet population continuously growing, what better place to launch a promising career and put your education to great use? Whatever you're studying—from business and accounting to art and finance—PetSmart is the place for you to combine your degree with your passion for pets. With our internship and full time opportunities, custom, career paths, caring leadership and outstanding training and development programs, you'll have everything you need to achieve your goals and turn a job here into a lifelong career you'll love.

We regularly hire undergraduates for summer Internships and rotational or entry-level full time positions.

Learn more at



Save Lives Every Day

Pets are always inspiring us. From comfort to companionship to support, they always seem to know exactly what we need. That's why we've joined forces with PetSmart Charities—the leading organization that grants more money directly to helping pets in need than any other animal welfare group in North America, and has a focus on funding spay/neuter services. We're helping to save pets lives through grants, adoptions and rescues—not sales. So far, we've saved over five million pets, giving them new homes and new opportunities to inspire pet parents. And we're not stopping there. When you join PetSmart, you'll join thousands of proud associates who volunteer and donate their time, money and supplies with PetSmart Charities to help save animals in need across the country.



About PetSmart Charities

PetSmart Charities is an independent, nonprofit 501(c)(3) organization that creates and supports programs that save the lives of homeless pets, raises awareness of companion animal welfare issues, and promotes healthy relationships between people and pets through adoption, spay/neuter initiatives, emergency relief programs and the Rescue Waggin'® pet transport program. PetSmart Charities has provided more than $165 million in grants and programs benefiting animal welfare organizations and has helped save the lives of more than five million pets through the PetSmart Charities Adoption Centers located inside every PetSmart store.

PetSmart Reviews

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Recommend to a friend
Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
111 Ratings
  • Helpful (7)

    "Pet-care Associate "

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Middletown, NY
    Current Employee - Pet Care Specialist in Middletown, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PetSmart part-time (Less than a year)


    They have really nice co-workers in there, I see lots of hardworking associates. The manager Andy works along with the other workers to keep them motivated. I really respect that. They also have open door policy, if you have a problem with another co-worker, you can talk to the management team to resolve the issue. This is the job that is great for people who are seeking entry level job. The job is easy and fun. Has to be good with customer though. You can also learn to take care of the small animals through this job.


    Despite how much you love the animals. The sad reality is that you cannot support your living with this job. Most of the workers are living with their family members to save up. Not going to lie, you are going to deal with dead animals sometimes, and it gets you a bit depressed after times. It also gets more depressing to see more animals in the backroom fighting with each other because of limited amount of space. I do love working in here for awhile, but the fact that we are selling animals as retail items did make me feel uncomfortable, and wondering the moral side of this business.

    Advice to Management

    Keep up the good work, and keep motivating your employees.

PetSmart Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (2)  

    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at PetSmart.


    I applied online and received a call about a week later to schedule an interview. My interview was with one of the two store managers during business hours. The interviewer spent some time telling me about the company and about the job. She kept the interview short, asking some of the standard questions that usually come on interviews such as why I wanted the job, how long I intended to work there, and about my prior experience in retail. She also had me roleplay with her using a scenario of an upset customer. She did give me the opportunity to request a wage, although I was told that they actually had a set amount that the corporate office allows them to start employees at. Because the interview was during business hours and the manager was needed for several things during the process, I had to be flexible in pausing and picking back up again for interruptions.

    Interview Questions

PetSmart Awards & Accolades

Something missing? Add an award
Best Companies for Hourly Workers , Working Mother, 2012
America's Top Companies , Forbes, 2009
Barron's 500 , Barron's, 2009
Top Entry Level Employers , CollegeGrad, 2009
Fortune 500 , Fortune, 2015
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Additional Info

Headquarters Phoenix, AZ
Size 10000+ Employees
Founded 1986
Type Company - Private
Industry Retail
Revenue $5 to $10 billion (USD) per year
Competitors Petco, Walmart, Target

Since our first opening in Arizona in 1987,we've grown nationwide and beyond. PetSmart currently employs approximately 53,000 associates and operates more than 1,300 pet stores in the United States, Canada, and Puerto Rico, offering training, boarding, grooming, adoption and veterinary services to pet parents around North America. We also have distribution centers across ... More

Mission: We believe pets make us better people. That's why we create more moments for people to be inspired by pets.

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