PetSmart – Why Work For Us?

Company Information

PetSmart, Inc. (NASDAQ: PETM) 

As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we employ approximately 52,000 associates and operate 1,278 stores and more than 196 in-store PetSmart PetsHotels® dog and cat boarding facilities in the United States, Canada and Puerto Rico. We provide a broad range of competitively priced pet products and in-store services including pet adoption, boarding, grooming and training. Our stores are stocked with more than 10,000 products and we’re also a leading online provider of pet supplies and pet care information.

Through our in-store pet adoption partnership with PetSmart Charities®, PetSmart has helped save the lives of more than 5 million pets since 1994. PetSmart Charities, Inc. and PetSmart Charities of Canada, Inc. (“PetSmart Charities”) are independent, nonprofit organizations that save the lives of homeless pets and reduce shelter intake through spay/neuter efforts. In 2012, nearly 450,000 dogs and cats found homes through the organization's adoption centers in all PetSmart stores and by sponsoring community adoption events. PetSmart Charities is the leader in granting money to help pets in need, with more than $28 million given in 2012 throughout North America. 

We operate 196 in-store PetSmart PetsHotels dog and cat boarding facilities. These overnight boarding facilities feature associates who are hand-picked for their love of pets and at least one caregiver is always on the premises 24-hours-a-day. All of our PetSmart PetHotels and some of our additional store locations also offer Doggie Day Camp SM.

PetSmart® Grooming Salons offer a full menu including nail trimming, ear cleaning and teeth brushing. With our PetSmart® Look Great Guarantee You’re Happy or it’s Free, pet parents are guaranteed great looking results or the grooming services are free.

Dogs become more disciplined each year with help from our PetSmart accredited pet training instructors. And with our SmartPet PromiseSM policy, training customers are guaranteed 100 percent satisfaction or they can take the class again for free (see store for details)

Expert veterinarian care is available in more than 60 percent of our stores, where Banfield, The Pet Hospital®, operates full-service pet hospitals. These in-store pet hospitals operate independently of PetSmart® and employ more than 1,000 veterinarians who provide a full range of health care and emergency services. PetSmart® holds a 20.5 percent equity interest in Medical Management International, Inc. (MMI), the operator of Banfield, The Pet Hospital®.

Company History

Our founders, Jim and Janice Dougherty, incorporate their pet superstore concept as Pacific Coast Distributing, Inc. in 1986. Our first two stores, originally called PetFood Warehouse, open in Arizona in 1987.

Committed to helping save lives, all seven stores work with local animal welfare groups to hold fundraising and pet adoption events.

We change our store name from PetFood Warehouse to PETsMART® and open our first full-service grooming salon as well as bird, fish and small pet departments.

We open our 50th store as well as our first permanent in-store adoption center and veterinarian clinic.

We go public on the stock market (NASDAQ: PETM).

We open our 100th store and begin offering in-store pet training.

PETsMART Charities, Inc. forms as an independent, nonprofit organization and we partner with them to help save the lives of homeless pets.


We open our first eight stores in Canada.


We open our 500th store.

We introduce our vision statement: To provide Total Lifetime Care SM for every pet, every parent, every time—which we do by offering superior products, unmatched services and superb customer service to pet parents and their pets.

We start testing PETsMART PETsHOTELs® in two of our Phoenix stores.

We launch PETsMART® PetPerks®, our customer loyalty program, to provide pet parents with better communications and valuable offers.

We move away from the “mart” mentality and focus on our “smart” solutions—we become PetSmart.

We open our 1,000th store.

We open our 100th PetSmart PetsHotel®.

We partner with GNC and Martha Stewart to launch the first of many exclusive brands—GNC Pets TM and Martha Stewart Pets TM.

We open stores in Puerto Rico and end the year with more than 50,000 associates.

PetSmart Charities introduces Enhanced Adoption Centers inside ten PetSmart stores. These full-scale centers are open daily, house dogs and cats, and are run by a local animal-welfare organization.

We celebrate our 25th anniversary and our five-millionth pet adoption through our partnership with PetSmart Charities. 

We extend our exclusive brands to include The Bret Michaels Pets Rock TM collection and Toys “R” Us Pets.




Teamwork is a big component of how PetSmart does business. Put simply, we partner to help each other, we cheer our successes and we look for ways to help when needed. We believe culture is more than benefits and perks. That’s why we’ve worked hard to build a fun, challenging and rewarding work environment that provides logical and attainable opportunities for career growth.

PetSmart, Inc., is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. The company operates more than 1,149 pet stores in the United States and Canada, 161 in-store PetSmart PetsHotel(R) cat and dog boarding facilities, and is a leading online provider of pet supplies and pet care information. PetSmart provides a broad range of competitively-priced pet food and pet products; and offers complete pet training, pet grooming, pet boarding, Doggie Day Camp(SM), pet day care services and pet adoption services.

Our stores are stocked with more than 13,000 products, all available at everyday low prices. In addition to providing great value, we have the broadest, deepest product range in the industry, including thousands of products exclusive to PetSmart. Plus, we're constantly on the prowl for innovative new products that can help Pet Parents raise healthy, happy pets.

PetSmart Charities®

The SSG campus is also home to PetSmart Charities, our team members specifically dedicated to saving the lives of homeless pets.


Career development, comprehensive training and a paycheck are just part of the rewards story at PetSmart. We offer a competitive benefits program to help our associates and their families live healthier and happier lives.

All associates receive:

  • Medical, prescription drugs, dental and vision benefits (extended health care benefits for Canada, as well as dental and vision)
  • Paid time off including sick and vacation pay
  • Discounts on PetSmart products and services Employee Stock Purchase Plan
  • 401(k) plan (Group Registered Retirement Savings Plan and Deferred Profit Sharing Plan for Canada)

Our Commitment to Sustainability

Through our environmental sustainability platform, Think Twice™, we encourage PetSmart associates to reduce environmental dependencies and to create business value through sustainable practices. The overall goal of this program is to create simple, informative and engaging ways to consider the environment in everything we do. We contribute to this goal at our corporate office, in our stores and at our other operating sites.

We have established six priority topics that we use to measure our overall sustainability efforts, they are: Energy and Carbon, Recycling, Waste, Water, Green Products and Partnerships, and Engagement. Recent efforts and progress in 2009 and 2010 include projects such as: polished concrete floors, green cleaning, increasing recycling rates, significant water conservation efforts and LEED certification in several buildings.

PetSmart was named in Newsweek's "Green Ranking" as one of the greenest big companies in America in 2009 & 2010.

Diversity and Inclusion at PetSmart


At PetSmart, we value our associates’ diverse backgrounds, experiences and ideas because it makes us a stronger company. Diversity and inclusion enable us to solve problems, generate new ideas and enhance our brand. They help us execute effectively and allow us to deliver results that drive shareholder value. When we embrace and appreciate a wide range of people and perspectives, we create an environment where associates can do their best work, partners enjoy engaging with us and pet parents have an unmatched customer experience. We deliver our vision by developing in three key areas – talent, culture and community. These areas are our pillars of diversity and inclusion efforts and guide what we do to make our good company great.

Career Growth

At PetSmart, growth and development are important values that we support not only with words, but with actions. PetSmart managers work with their associates to craft personalized plans for career development that focuses both on associates' current roles, as well as possible future opportunities. The Training and Organizational Development teams provide a variety of development programs, resources and tools. Overall, our goal at PetSmart is to ensure that everyone has the knowledge, skills and abilities to progress through a rewarding and fulfilling career.

Open Door Policy

We are all about giving you what you need to work in a safe, productive environment. Our open door policy allows each of us the chance to be heard through a variety of different avenues.

Associate Quotes


left quoteTo be successful at PetSmart, a person must love pets and interacting with Pet Parents to listen to their questions and be able to provide a helpful solution. right quote

- John with Sydney, Senior PetsHotel Pet Care Specialist


left quoteFor a person to be successful at PetSmart they must have a passion for pets, a willingness to support their team and the drive to do what is best for our stores, the Pet Parents and the Pets we serve. right quote

- Jessie with Blu, Process Improvement Manager


left quoteOur entire organization – from associates, to Pet Parents and PetSmart Charities – is tremendously supportive of Pet communities all over the US. Because of the adoption network there are hundreds of thousands of Pets whose lives are saved every year. right quote

- Daniel, Presentation Manager


left quoteCharacteristics a person must have to be successful at PetSmart include enthusiasm, goal oriented and a desire to achieve. right quote

- Amy with Boswell and Annie, Senior Replenishment Analyst


left quoteA person must be friendly, hardworking, and compassionate to succeed at PetSmart. I get the biggest sense of pride when the Pet Parents tell me that they're so glad that they can leave their pets with the people they trust: PetSmart associates.right quote

- Sara, PetsHotel Pet Care Specialist


left quoteThe characteristics a person must have to be successful at PetSmart would be passion, integrity and dedication. Achieving success in an ethical, commendable way and never losing sight of the customer's needs.right quote

- Ryan, Merchandising Systems Manager


left quoteThe advice I would give to anyone interested working at PetSmart is: If you love animals and the people the animals own, this job is for you!right quote

- Jan, Pet Care Specialist


left quotePetSmart supports the community in a variety of ways: from helping Pet Parents to achieve stable homes for pets through the United Way or PetSmart Charities' Rescue Waggin'. right quote

- Lori with Lily, Director Product Development / International Sourcing


left quoteAs someone who grew up with pets, my family and I made frequent trips to PetSmart where we always had great experiences. When given the opportunity to grow my career at PetSmart, the decision was easy because I really believe in the company's values and stand behind its products and services. right quote

- Mili with Taj, Talent Acquisition Support Supervisor


left quoteWhat I enjoy most about working for Pet Smart is the interaction I get to have every day with the dogs. No matter how good or bad a day is there is always that sweet dog that lets you hug him and make him look great.right quote

- Tracy with Charlie, Salon Manager


left quoteWhen you have an idea or work on a project and see it actually put into practice it instills a great sense of ownership and pride. Anyone at any level of the business can make this kind of difference; it doesn't have to come from the top down.right quote

- Mary, Replenishment Analyst


left quoteI chose PetSmart as a place to work because I love interacting with animals. It's rewarding when Pet Parents return to the store just to thank me for helping them provide solutions for their pets! right quote

- Diane, Lead Cashier


I am working at my "dream job" doing strategic marketing for an area in which I am truly passionate. I started at PetSmart in 2002 and it's been an even greater experience than I had thought it would be. right quote

- Joice with Teddy, Marketing Director, Services and Customer Experience

left quote

left quotePetSmart supports its community by ensuring that PetSmart Charities stays active in providing help and resources to rescue agencies in need. right quote

- Christina, Dog Bather/Brusher


left quoteAdvice I give to my friends who want to work at PetSmart is to take a look at the vast amount of jobs we offer. Many people are surprised to see all of the positions we have to offer.right quote

- Robert, Applications Developer II


left quoteIt's neat to see the pets that come into the PetsHotel regularly grow up before my eyes, and knowing that I contributed to their health and happiness gives me a great sense of pride. right quote

- Megan with Chloe, PetsHotel Guest Services Associate


left quoteI know I'm making a difference in a pets and Pet Parents' lives with my knowledge to provide Total Lifetime CareSMright quote

- Albert, Operations Manager


left quoteAdvice that I would give to others if they were interested in working for PetSmart is "Go for it!" PetSmart has a great vision, the associates and managers are welcoming and have an open door policy, and PetSmart supports opportunities for growth and development.right quote

- Adrianna, Business Analyst


left quotePetSmart's culture provides "peace of mind" for our pet parents, while building long-lasting relationships with our guests. right quote

- Ben, PetsHotel Manager

Amanda with Freddie

left quoteIf you're interested in working at PetSmart, my advice for a first step of application would be to spend some time in our stores. When you're there, notice the relationship that people have with their pets and think about what you can do to help strengthen that relationship. right quote

- Amanda with Freddie, Marketing Manager, PetsHotels and Pet Training


left quotePetSmart supports its associates by working hard and continually raising the bar for itself as an organization and an employer. PetSmart works hard on making sure it brings the best personnel on-board and maintains a world-class working environment. right quote

- Himanshu, Manager, Data Services


left quoteThis organization's culture can be defined as a group that has a very strong passion for pets. PetSmart is dedicated to giving Pet Parents product and service solutions they need to care for their pets, and this dedication is apparent in our associates. right quote

- Ron, Store Manager

Stefan with Jasmine

left quoteWorking at PetSmart, I enjoy coming to work knowing that there will be a new challenge every day and that I really am making a difference at improving the Pet Parent's shopping experience and making the stores easier to operate.right quote

- Stefan with Jasmine, Manager, Store Process Development


PetSmart Reviews

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  1. 4 people found this helpful  

    Work Hard, Gain Respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Stocker, Pet Care Specialist  in  Harrisonburg, VA
    Former Employee - Cashier/Stocker, Pet Care Specialist in Harrisonburg, VA

    I worked at PetSmart part-time for more than 3 years


    The company is a chain, so the rules and standards are pretty black and white. I never got surprised by "getting called into the office for a talk" at this company because I tried my hardest to follow the rules and own up to and apologize for any mistakes I made. The Management sees a lot of different employees come through, so if you stay a while, work hard, and cover shifts, they will like you and be pretty helpful. (To be fair, 2 of the 8 or so managers that I have worked for at PetSmart were super kind, helpful, and understanding from day 1, but the majority take a while to get there.)


    As I stated above, respect is earned at the 2 PetSmarts at which I have been employed. Some of the managers don't exactly start out warm and friendly to new employees. If you want a job where you have respect and a flexible schedule from day 1, this is probably not the best place for you. Work with them and they will work with you, but expect to put a little work in first.

    Advice to ManagementAdvice

    While the phrase 'Respect is earned not given' isn't exactly the kindest outlook on mankind, I understand that you see a turnover of employees that are not very motivated and you get tired of it. I suppose my suggestion would be to explain this to new employees and don't go over the top and get cranky with newbies over small things. Maybe sit them down and say something to the effect of what i said above, "Hey, look, John, we want to work with you and be helpful employers, but in this company we need a lot of structure, so what we need to see from you is that you are dedicated and diligent and that you want to work for us..." or something to that effect. I saw some people label managers as mean, when really, they weren't mean people, they just get frustrated with the turnover.

    Approves of CEO

PetSmart Interviews

Updated Sep 15, 2014
Updated Sep 15, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 months - interviewed at PetSmart in August 2012.

    Interview Details

    the process is too long it may have as many as 5 or 6 steps it becomes redundant they can all ask the same questions in how you would handle your self and the expected out come if you do not get head spins as to the process. Find out what the pay range be for you spend the time.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview

PetSmart Awards & Accolades

Something missing? Add an award
Best Companies for Hourly Workers, Working Mother, 2012
America's Top Companies, Forbes, 2009
Barron's 500, Barron's, 2009
Top Entry Level Employers, CollegeGrad, 2009
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Additional Info

Headquarters Phoenix, AZ
Size 5000+ Employees
Founded 1986
Type Company - Public (PETM)
Industry Retail
Revenue $5 to $10 billion (USD) per year

As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we employ approximately 52,000 associates and operate approximately 1,300 stores and more than 196 in-store PetSmart PetsHotels® dog and cat boarding facilities in the United States, Canada and Puerto Rico. We provide a broad range of competitively priced pet products and in-store... More

Mission: Our vision is to provide Total Lifetime Care to every pet, every parent, every time.

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