Pilot Flying J

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Pilot Flying J – Why Work For Us?

Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for.  

Pilot takes seriously its commitment to its customers, employees, and community. Pilot's culture is founded upon the following principles:

  • Honesty
  • Bias for Action
  • Focus on Important Issues
  • Drive for results
  • People Oriented
  • Employees who possess a strong work ethic and solve problems, not point fingers

Pilot has a history of corporate citizenship and feels strongly that it is important to serve the community philanthropically in time and resources.


Management Training & Development

At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.

PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.

Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:

  • Effective communication with others
  • Legal aspects of human resources and our approach to improving performance
  • Attracting, hiring and retaining Team Members using our recruiting and retention tools
  • Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level

Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!

Ivis Calderon

Coffee Host - Ocala, FL

“I have been with Pilot Flying J for 3 years and everything the company has done for me has been great. They gave me an opportunity to be a coffee host where I can offer assistance to others and I love that about my job. “

Pilot Flying J Reviews

269 Reviews
269 Reviews
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Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
94 Ratings
  • 1 person found this helpful  

    I love working here. It is a wonderful place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J


    Clean, Welcoming,Good Pay, Weekly Pay,


    Not enough hours
    Some employees should not be there anymore

Pilot Flying J Interviews

Updated Feb 13, 2015
Updated Feb 13, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 1 person found this helpful  

    Regional Manager Interview

    Anonymous Employee in West Seattle, WA
    Anonymous Employee in West Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Pilot Flying J in January 2015.

    Interview Details


    I attempted to apply for a position as a Regional Manager but the link on the job post only directed me to a Store Manager job description. Checking the company website, there wasn't even a Regional Manager job description, so I applied through the only means available: the Store Manager application process.
    A week or so later, I was emailed by a real person - thinking this is exactly the type of small, intimate organization I want to work for...and they have 650 stores! - telling me that I was not selected to move forward in the Store Manager interviews.
    Of course, I had to send a clarifying email to this real person so that he was aware that:
    A) I wasn't some super over qualified schmoe applying for a job as a Store Manager and expecting a crazy high salary. I wanted to make sure he knew what position I actually wanted.
    B) Someone was aware of the link error on their job posts...which I had seen multiples of in the time between applying and the aforementioned email. The mistake wasn't getting corrected.
    In the week(s) since I sent that email, I have heard nothing back about a Regional Manager role actually existing. Unless you count the continued job posts for a Regional Manager that still link to the Store Manager job description.
    Maybe this is exactly the type of company I don't want to work for...that's the type of company that got me into this unemployment situation in the first place.

    Interview Questions
    • The most challenging aspect of interviewing with this company is figuring out how to get through their own dysfunction.   View Answer
    No Offer
    Negative Experience
    Difficult Interview

Pilot Flying J Awards & Accolades

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America's Largest Private Companies, Forbes, 2009
America's Largest Private Companies, Forbes, 2008

Additional Info

Website www.pilotflyingj.com
Headquarters Knoxville, TN
Size 5000+ Employees
Founded 1958
Type Company - Private
Industry Retail
Revenue $10+ billion (USD) per year

Pilot Flying J is committed to making life better for America's drivers. Headquartered in Knoxville, Tennessee, Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. It is ranked by Forbes as the 6th largest private company in America. Pilot Logistics Services is one of the largest independent energy... More

Mission: Making Life Better for Professional Drivers

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