Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for.
Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
Pilot Flying J team members are passionate about taking care of North America’s drivers. They are hard workers, team players and always willing to go the extra mile. Committed, capable and well-trained team members are the backbone of Pilot Flying J.
Management Training & Development
At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.
PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.
Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:
- Effective communication with others
- Legal aspects of human resources and our approach to improving performance
- Attracting, hiring and retaining Team Members using our recruiting and retention tools
- Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level
Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!
"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member
"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager
Pilot Flying J Photos
RecommendsPositive OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Pilot Flying J full-time
fast paced.,,.you stay busy get to meet people from all over the world.. good place to work if you have a good mgmt. team
never enough help since the recession hit expect you to get more done with less help therefore customer service suffers. no raises if you are "capped out" cost of living doesn't cap out although I have had several different jobs at the store I do believe most managers show favoritism towards males
Advice to Management
show appreciation to your long-time employees...focus more on customer service than the measly 2 for $3 candy and 2 for $4 energy drinks etc. you can't push this stuff on people they don't want 2 candy bars they will get fat....they don't want to energy drinks they will be too wired up we will gladly try to upsell any good deal just don't make it a requirement for keeping our job or the shift we need
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceAverage Interview
I applied online. I interviewed at Pilot Flying J (Lake Charles, LA) in September 2015.
The interview process was very easy and handled with professionalism. The Human Resource person was very informative regarding the position and the qualifications for the job. And informed me that the training would require some travel.
- One of the questions was regarding past work experience in management. Answer Question
Pilot Flying J is committed to making life better for America's drivers. Headquartered in Knoxville, Tennessee, Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. It is ranked by Forbes as the 6th largest private company in America. Pilot Logistics Services is one of the largest independent energy ...
Mission: Making Life Better for Professional Drivers