Pilot Flying J


Pilot Flying J – Why Work For Us?

Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for.  

Pilot takes seriously its commitment to its customers, employees, and community. Pilot's culture is founded upon the following principles:

  • Honesty
  • Bias for Action
  • Focus on Important Issues
  • Drive for results
  • People Oriented
  • Employees who possess a strong work ethic and solve problems, not point fingers

Pilot has a history of corporate citizenship and feels strongly that it is important to serve the community philanthropically in time and resources.


Management Training & Development

At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.

PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.

Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:

  • Effective communication with others
  • Legal aspects of human resources and our approach to improving performance
  • Attracting, hiring and retaining Team Members using our recruiting and retention tools
  • Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level

Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!

Ivis Calderon

Coffee Host - Ocala, FL

“I have been with Pilot Flying J for 3 years and everything the company has done for me has been great. They gave me an opportunity to be a coffee host where I can offer assistance to others and I love that about my job. “

Pilot Flying J Reviews

243 Reviews
243 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
81 Ratings

    Good place, benefits lackluster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at Pilot Flying J full-time (more than 5 years)


    Good place to work for Knoxville. There is lots of growth happening in this company, which does allow does movement into other departments. Great place to learn a trade and move on to bigger role and pay elsewhere. The hours can be anywhere from 40-50 hours per week in the office depending on role and season plus on-call and work from home.


    Company admits they pay below average rates for white collar roles as they benchmark themselves against retail and convenience store industry companies. Benefits are lackluster, with deductibles in the 1,500-6,000 range.

    Advice to ManagementAdvice

    Increase the value to employees to continue to stay with you.

    Positive Outlook
    Approves of CEO

Pilot Flying J Interviews

Updated Dec 16, 2014
Updated Dec 16, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Guest Service Leader Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was already working in a position within the store. The regional manager never called, came by or even so much as emailed when I was ready for promotion. They gave a minimal raise for the two step promotion.

    Interview Questions
    • It would have been nice to have an actual conversation with the Regional Manager during the 7 weeks from receiving paperwork for background check, through the training and post training. Absolutely no conversations, emails, or reflection of training.   Answer Question
    Negotiation Details
    I took the promotion unaware of the actual raise, I was told we would discuss after training, it appeared on first check in training, when I asked to discuss the amount with the regional, I was told he would revisit post training, NEVER happened. Every attempt I made to actually speak to the Regional Manager, was in vain he didn't return emails or calls.
    Accepted Offer
    Negative Experience

Pilot Flying J Awards & Accolades

Something missing? Add an award
America's Largest Private Companies, Forbes, 2009
America's Largest Private Companies, Forbes, 2008

Additional Info

Website www.pilotflyingj.com
Headquarters Knoxville, TN
Size 5000+ Employees
Founded 1958
Type Company - Private
Industry Retail
Revenue $10+ billion (USD) per year

Pilot Flying J is committed to making life better for America's drivers. Headquartered in Knoxville, Tennessee, Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. It is ranked by Forbes as the 6th largest private company in America. Pilot Logistics Services is one of the largest independent energy... More

Mission: Making Life Better for Professional Drivers

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Pilot Flying J

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