Potbelly Sandwich Works


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Reston Town Center
Sandwich and Shake

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Potbelly Sandwich Works Reviews

159 Reviews
159 Reviews
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Potbelly Sandwich Works President and CEO Aylwin B. Lewis
Aylwin B. Lewis
88 Ratings

    Great culture, but if your goal is to make it to the top, get ready to drink the kool-aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Chicago, IL
    Current Employee - General Manager in Chicago, IL

    I have been working at Potbelly Sandwich Works full-time (more than 5 years)


    By far my favorite thing about PSW was their culture and their support. They strongly encourage promotion from within the company, and provide many routes to do so. While the culture itself can be a little strong at times, you know you are supported in your everyday decisions. While you might have to fight to actually use your time off...balancing it with when your shop isn't busy and when you have appropriate coverage....you can always end your time off with your normal two days off a week - turning them into a long weekend perhaps, and only using two of your PTO (paid time off) days. Also, your bonus comes from your shop scores. If you can run and promote a happy, successful shop, you will be rewarded.


    You are required to work 50 hours minimum, and often you spend most of that time on the line, working in an hourly associates job. That can make it tough to get other important tasks (scheduling, ordering, reviews, etc) done and not put in 65 ore more hours a week. You definitely need to have great time management skills, as they is always something around the corner for you to plan.

    While promoting from within is a big deal (and you can tell), sometimes it depends on your who report to. Some leaders are more motivated to be involved in helping you better yourself and your career. Others will make you fight to prove yourself day after day. The inconsistencies are frustrating.

    Advice to ManagementAdvice

    Consistency among top leaders is key. GM #A needs to be able to have access to a leader that is just as willing, encouraging and supportive of their careers goals as GM #B. Not all District Managers care; some can even be distant and cold, so that while day-to-day efforts might be supported, the overall "culture" might have taken a major hit.

    Neutral Outlook

Potbelly Sandwich Works Interviews

Updated Sep 7, 2014
Updated Sep 7, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Potbelly Sandwich Works.

    Interview Details

    well the interview process was great they basically want to know the general ideal things that any other employer would want to know.. Also the people were nice and helpful and informative to any thing I had to say and a very well around organization.

    Interview Questions
    • the most difficult question would be " how would you greet a costumer?" which at the time was foreign to me giving that I had no costumer service experience at all but I answer it as best as I can by simply saying " hi welcome to potbelly I'm blank how may I help you".   Answer Question
    Negotiation Details
    take if you want to better you experience in costumer service
    Accepted Offer
    Average Interview

Potbelly Sandwich Works Awards & Accolades

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Additional Info

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Website www.potbelly.com
Headquarters Chicago, IL
Size 5000+ Employees
Founded 1996
Type Company - Public (PBPB)
Industry Restaurants, Bars & Food Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

This chain works a little sandwich magic for hungry patrons. Potbelly Sandwich Works owns and franchises more than 200 quick-service restaurants that specialize in fresh-made sandwiches in about a dozen states. The chain's menu features a variety of sandwich styles, including such specialty items as its four-meat stacker called A Wreck. The eateries also serve salads, soup, and chili, as well as homemade cookies, ice cream, and smoothies. Founded in 1977 out of an antique store on Lincoln Avenue in Chicago, the chain operates mostly in the Midwest, with a small number of... More

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