Potbelly Sandwich Works


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Reston Town Center
Sandwich and Shake

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Potbelly Sandwich Works Reviews

162 Reviews
162 Reviews
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Potbelly Sandwich Works President and CEO Aylwin B. Lewis
Aylwin B. Lewis
88 Ratings

    Good times are fun, bad times not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Trainer in DFW, TX
    Current Employee - Certified Trainer in DFW, TX

    I have been working at Potbelly Sandwich Works full-time (more than 3 years)


    Great atmosphere, coworkers, food, and pace. Working lunch can be a great time if you enjoy a fast paced environment (if not I would advise another job, if at a high volume shop anyway). The food is the best even after over 2 years of it, and you get a 50% discount on days you work at your shop. Coworkers are generally a little higher age range because you need people available during lunch time which keeps a lot of high schoolers from doing anything but closing. And the customers love the food, you get many almost cultesque "fans". Super flexible with schedules!!! Great for part timers! Great customer service, even if you take nothing else away from your time here, you will know what you are supposed to do when it comes to makeing the customer really happy. All my GMs have been great, AMs are a little more spotty, and shift leads it really just depends on what side of the bed one woke up on. Again super fun job and you know what is expected of you, they don't change things up too often and just kinda settle in. Once a potbellian always a potbellian.


    Difficult to get full time, when a shift is only 3 or 4 hours long you have to quickly learn (be good and fast at) the majority of the stations so you can close or prep to get more hours. Advancement is only pursued when it is convienent, if it is not a higher ups idea then it isn't happening. If you are in a district with an RM that is out of "sync"(for lack of a better word) with your shop then it goes downhill quickly. If you don't meet projections or it is slow labor is very closely monitored and they will cut or call people out even if that only leaves one or two people doing the jobs of 3 or 4 (a busy line needs 3 people and you often close with only 2 so hope and pray you don't get busy) luckily it is generally more of a fluke if you get really busy in the evenings. They implement new product (both food and utensils) that aren't always better, specifically the Potbelly Knife™ which is not a knife but half a saw with a handle that is all around inferior to the old normal knives that were trained and used very well! Management makes promises or strings people along because " there won't be an opening in your district or region" but then you later hear they got someone else from wherever to do exactly what they said wzasn't "available or allowed" aka hypocrites. Just tell the truth or give realistic options! *(Again only if you are in a bad district).

    Advice to ManagementAdvice

    The potbelly advantage is a one page document that dscribes your company and culture. A major part in the advantage is people, you have it multiple times. Maybe you should make your people happy so we can make the customers really happy like you expect from us. It is only fair we have the same expectation and sadly you are lacking. This is a great company higher up I am sure, but from the associate perspective I am not thrilled. You say a complaint is someone caring enough to give you the opportunity to fix it, why not drink the same coolaid you are serving to us (the associates and shift leads). Also for the love of god please get pepper jack cheese in the Texas markets, I'm tired of "not saying no" to every other customer!

    Positive Outlook
    No opinion of CEO

Potbelly Sandwich Works Interviews

Updated Dec 5, 2014
Updated Dec 5, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Potbelly Sandwich Works.

    Interview Details

    basic interview questions, you have to apply online, everything is done online even when you have to.accept the job offer. Can start right away or within a week

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

Potbelly Sandwich Works Awards & Accolades

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Additional Info

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Website www.potbelly.com
Headquarters Chicago, IL
Size 5000+ Employees
Founded 1996
Type Company - Public (PBPB)
Industry Restaurants, Bars & Food Services
Revenue $100 to $500 million (USD) per year
Competitors Unknown

This chain works a little sandwich magic for hungry patrons. Potbelly Sandwich Works owns and franchises more than 200 quick-service restaurants that specialize in fresh-made sandwiches in about a dozen states. The chain's menu features a variety of sandwich styles, including such specialty items as its four-meat stacker called A Wreck. The eateries also serve salads, soup, and chili, as well as homemade cookies, ice cream, and smoothies. Founded in 1977 out of an antique store on Lincoln Avenue in Chicago, the chain operates mostly in the Midwest, with a small number of... More

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