Pottery Barn – Why Work For Us?





For nearly 60 years we’ve been focused on enhancing our customers’ lives at home.  Along the way we’ve learned a lot about enhancing our own lives at work.  We are a results-oriented team with People First as our mantra.  This means that we strive to deliver a workplace experience where the quality of our engagement with fellow associates, business partners and customers matches the quality of the products and services we bring to the marketplace. 

A common set of beliefs guide the way we do business.

o   Focus on the customer: Our customer is at the center of everything we do.  Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high quality products and world-class customer service. 

o   Driven to Win: We pursue our goals with a purpose and a sense of urgency, and we are accountable to our teams and ourselves to deliver superior work product.  Don’t let our casual style fool you.  We mean business.     

o   Entrepreneurial Spirit: Our constant curiosity around providing solutions for our customers’ evolving lifestyles, improving on our great ideas and developing more efficient ways of working drives us to take calculated risks and launch new ideas that benefit our business and our stakeholders.

o   Inclusiveness: We firmly believe that workplace diversity and a culture of inclusion helps to spur innovation, create healthy and high performing teams, and deliver a retail experience that will continue to surprise and delight our customers.  We are committed to honor and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions. 

o   Celebrate Success: We take pride in our associates and the success they strive for everyday.  Whether celebrating a service anniversary, honoring heroic customer service or recognizing outstanding achievement, dedication and outstanding results are rewarded and recognized through a variety of programs at every level of the organization.

o   Continuous Improvement: Our goal is to build the strongest team in retailing, which means we are consistently up-skilling associates throughout the organization.   We offer hundreds of learning and development opportunities through our Talent Development department, mentorships, cross-brand assignments and other programs that build critical business skills, transform knowledge into action and shape our career paths.

We will build sustainability into every corner of our enterprise so that our continued financial success will enhance the lives of our many stakeholders, the communities where we have a business presence and the natural environment upon which we rely.

Corporate Responsibility is one of our company values, which means that responsible commercial success is at the core of what we do every day.  We have laid a strong foundation for making social and environmental improvements that are also good for business, and we continue to challenge ourselves to integrate corporate responsibility into our business strategies, brands, and engagement with employees and customers.  

We focus our corporate responsibility and sustainability efforts on three main areas:

Products:  We are continually adding products with sustainability attributes to our assortments such as furniture made with FSC-certified wood, or hand-crafted rugs and accessories sourced directly from artisans and fair-trade vendors. 

Operations:  We’ve found numerous opportunities to build sustainability into our operations, from corporate headquarters to distribution facilities, to server farms, to stores.  To name a few, we’ve begun generating our own clean energy at some of our most energy intensive business locations; we’re using FSC-certified paper for 100 percent of our catalogs shipped in the U.S.; and we have opened three manufacturing facilities in the U.S., providing jobs to more than 400 skilled American craftspeople and reducing the greenhouse gas emissions associated with our upholstered furniture business. 

People: Our associates are our greatest assets, and we support their efforts to improve the communities in which they live and work.  In addition to sponsoring events such as AIDS Walks and numerous team volunteering activities, corporate associates get paid time off to volunteer with community nonprofit organizations, and Williams-Sonoma, Inc. matches their contributions to qualifying 501(c)(3) organizations.    

For lots more information on our Corporate Responsibility initiatives and to view our reports, check outhttp://www.williams-sonomainc.com/corporate-responsibility/.

As a Pottery Barn associate, you can expect a lot of great benefits.  Our vision—to enhance our customers' quality of life at home—extends to the lives of our associates.  We offer a benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future.   In addition to location-specific perks such as quarterly sample sales, bike-share programs, local markets with food trucks, or company-sponsored community events, eligible associates receive the following benefits:

  • 401(k) plan and other investment opportunities
  • paid vacations, holidays and other time off programs
  • health benefits, such as: an employee assistance program; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; travel and life insurance
  • tax-free commuter benefits
  • a wellness program that supports your physical, financial and emotional health
  • a generous discount on all WSI brands through multiple shopping channels
  • in-person and online learning opportunities through WSI University, LearnIt and Academy X
  • cross-brand and cross-function career opportunities

Pottery Barn Reviews

333 Reviews
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Pottery Barn President Laura J. Alber
Laura J. Alber
139 Ratings
  • Helpful (1)

    Great, people first employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn full-time (more than 5 years)

    Positive Outlook
    Positive Outlook


    They take the time to plan with people in mind, not just the business. They truly live up to their people first motto. Benefits are great too.


    Archaic technology. No real training program. Confusing methods of getting product to guests. Not as current as many other retailers when it comes to policies on ordering product for customers, and in channels in getting product.

    Advice to Management

    Invest more in technology and training programs. It will make everyday associate life much easier and will translate into a more seamless and better guest experience.

Pottery Barn Interviews

Updated Mar 12, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    General Manager Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online – interviewed at Pottery Barn.


    Started with talking to the recruiter and then the District Manager. Once I talked to the DM I was forwarded to the RM and VP of Retail. It was a great process because it gave them a chance to get to know me and me get to understand the company.

    Interview Questions

    • Customer Service was on the top of the list, everyone talked about that. I could tell they really care about their customers and the experience they have when they enter a store.   Answer Question

Pottery Barn Awards & Accolades

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Additional Info

Website www.potterybarn.com
Headquarters San Francisco, CA
Size 5000+ Employees
Founded 1986
Type Subsidiary or Business Segment
Industry Retail
Revenue $1 to $2 billion (USD) per year

The Pottery Barn family of brands has everything you need to make a house into a home, through every life stage. Pottery Barn was founded on the idea that home furnishings should be exceptional in comfort, quality, style, and value. Pottery Barn Kids offers exclusive, innovative, and high-quality products for creating magical spaces where children can play, laugh, learn and grow. And PBteen offers a complete line of furniture and accessories for teen bedrooms, study and lounge spaces, and college dorm rooms.

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