Progressive Insurance
Recent Updates
  • Progressive Insurance update
    1 day ago

    The 2015 Corporate Equality Index is out and we scored a 100!

    HRC's 2015 Corporate Equality Index

    Human Rights Campaign Foundation's 2015 Corporate Equality Index is the national benchmarking tool on corporate policies and practices pertinent to lesbian, gay, bisexual and transgender employees. In the 2015 CEI report, 366 major businesses - spanning nearly every industry and geography - earned a top score of 100 percent and the distinction of "Best Places to Work for LGBT Equality."

  • Progressive Insurance update
    5 days ago

    Check out our Facebook page to learn more about the Keys to Progress program and what we're doing to help veterans & their families.

    Keys To Progress Vehicle Giveaway 2014 | Facebook

    Keys To Progress Vehicle Giveaway 2014 | Facebook


Progressive Insurance – Why Work For Us?

Around here, people use the word “love” when talking about their jobs.

That’s because Progressive is a special type of place… where you don’t stop until a project is finished—then eagerly move on to new and exciting challenges. It’s a place where hard work is rewarded and creativity is celebrated each and every day. It’s a place where you can bring new ideas forward, grow with confidence… and love what you do.

From software developers to customer service reps and analysts, there are many different roles within our walls, contributing to our success. Whether you love code-crunching, have a passion for helping others or were born to work with numbers, Progressive may be the perfect place for you.

Want to learn more about events we may be hosting or participating in?  Check out our upcoming events page here!


Our values guide our decisions each day, and reflect what’s important to us. Not only do we want to be a business people can trust—but rely on and be proud to call an employer or insurer. So we celebrate different approaches and ways of thinking, and more often than not, those different perspectives are what lead to our growth and success. With a diverse work force, we all benefit — and so do our customers.

We foster an environment where our employees can contribute to their fullest potential and feel a part of the team. Our Employee Resource Groups that provide tools for professional growth and interactive cultural celebrations are just one piece of our open, supportive culture.

And, if you ask our employees why they like working here, many will say without missing a beat: the people. We work hard as a team, and our employees are invested in each other’s success as much as their own.

Do you love—and we mean absolutely love—math?

So do we. Of course, we’re an insurance company so it comes with the territory. We analyze everything.

As an analyst, you’ll feel right at home here. Our sharp, statistically savvy analysts are putting their programming and quantitative skills to the test every single day—modeling, forecasting and even predicting catastrophic events. They make our products—and our status as an industry leader—even stronger.

We’re always on the lookout for talented employees who can comb through our data, identify unique trends and tell compelling stories that help us find ways to continue growing as a company. That’s because Progressive is a place where you can apply your love of math, challenge yourself—and love what you do.

Almost everything that happens here happens with help from our information technology team.

In fact, our intelligent, hard-working programmers and developers are putting their skills to the test every single day. That’s because Progressive is a place where people come to work with market-changing technology. It’s a place where you’ll be programming in various codes and applications.

We offer a variety of roles from application programmers, business intelligence developers, system test engineers, IT managers to architects, and security analysts.  And this is a place where your job is more than just a job—it’s an extension of who you are, both inside and outside these walls. It’s a place where you can challenge yourself, see what you’re truly made of—and love what you do.

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
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  1. 10 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance


    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.


    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

Progressive Insurance Interviews

Updated Nov 23, 2014
Updated Nov 23, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Interview Candidate in Riverview, FL
    Anonymous Interview Candidate in Riverview, FL
    Application Details

    I applied through other source. The process took 4 daysinterviewed at Progressive Insurance.

    Interview Details

    To be hired as a Progressive Customer Service Representative is no easy task. You must first get through whatever screening process their HR utilizes, and I have yet to crack this riddle--I worked for Progressive for 12 years, and when I got hired I was coming from the restaurant industry. I had heard they liked restaurant people due to customer service experience, and also that they liked ex military. But during my time there I tried to refer many friends with much more valid and relevant experience than myself, but they never even got an interview.

    If you DO get a phone interview, it's not too difficult. Just say the right things etc.

    If your lucky enough to get an in person interview, know that it's going to be thorough, and behavioral based. Look that up. Also look up the S.T.A.R. method (Situation, Task, Action, Result). In short this means you are going to be asked specific questions regarding specific situations. Notice the word Specific. In your answers, you can't give generalities. You have to give a specific situation where you had to perform as specific task where you performed a specific task which resulted in a specific result. Also, be aware that the interview may be with between one and four interviewers (panel). If this interview is with one person, trust that you will have at least two other interviews, and again, these interviews may be panel interviews.

    Interview Questions
    • Tell me about a time when you had to work unsupervised? What did you do, and what was the result?   View Answer
    Negotiation Details
    Accepted Offer
    Positive Experience
    Difficult Interview

Progressive Insurance Awards & Accolades

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Top 100 Military Friendly Employers (Finance), G. I. Jobs, 2015
Best Places to Work for LGBT Equality, Human Rights Campaign, 2014
Northeast Ohio's Top Workplaces, The Plain Dealer, 2014
Top 25 Companies for Culture & Values, Glassdoor, 2014
Glassdoor's Highest Rated CEO's 2014, Glassdoor, 2014
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Additional Info

Headquarters Cleveland, OH
Size 5000+ Employees
Founded 1937
Type Company - Public (PGR)
Industry Insurance
Revenue $10+ billion (USD) per year

You might know us best for car insurance, and Flo, our friendly Superstore cashier. But, for more than 75 years, Progressive has offered a wide range of insurance choices to a wide range of customers.

In fact, we insure more than 13 million customers annually thanks to the hard work of our diverse group of 26,000 talented employees. From all walks of life, all fields of business and all 50 states, all of our employees have a role in our success as we continue to find new and better ways to move the insurance industry forward and make our customers happy.

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