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  • Progressive Insurance update
    1 day ago

    8 Tips For A Flawless Interview. We especially like #3: Show them you did your homework. Are you interviewing with Progressive soon? You can learn about our company online:

    Interview Cheat Sheet: Flawless Interview Tips | CAREEREALISM

    Got an interview coming up soon? We know you have a busy life - and sometimes there's just not enough time in the day to scan through articles to get the information you need. That's why we created the Interview Cheat Sheet!

  • Progressive Insurance update
    3 days ago

    Our workspace includes lots of comfortable places to hold an impromptu meeting or brainstorming session. Learn more about what it's like to work at Progressive:

    Progressive Auto Insurance - An Introduction

    Learn about what it's like to work at Progressive, from our company culture and our locations, to the benefits you can enjoy as an employee.


Progressive Insurance – Why Work For Us?

Around here, people use the word “love” when talking about their jobs.

That’s because Progressive is a special type of place… where you don’t stop until a project is finished—then eagerly move on to new and exciting challenges. It’s a place where hard work is rewarded and creativity is celebrated each and every day. It’s a place where you can bring new ideas forward, grow with confidence… and love what you do.

From software developers to customer service reps and analysts, there are many different roles within our walls, contributing to our success. Whether you love code-crunching, have a passion for helping others or were born to work with numbers, Progressive may be the perfect place for you.

Want to learn more about events we may be hosting or participating in?  Check out our upcoming events page here!


Our values guide our decisions each day, and reflect what’s important to us. Not only do we want to be a business people can trust—but rely on and be proud to call an employer or insurer. So we celebrate different approaches and ways of thinking, and more often than not, those different perspectives are what lead to our growth and success. With a diverse work force, we all benefit — and so do our customers.

We foster an environment where our employees can contribute to their fullest potential and feel a part of the team. Our Employee Resource Groups that provide tools for professional growth and interactive cultural celebrations are just one piece of our open, supportive culture.

And, if you ask our employees why they like working here, many will say without missing a beat: the people. We work hard as a team, and our employees are invested in each other’s success as much as their own.

Do you love—and we mean absolutely love—math?

So do we. Of course, we’re an insurance company so it comes with the territory. We analyze everything.

As an analyst, you’ll feel right at home here. Our sharp, statistically savvy analysts are putting their programming and quantitative skills to the test every single day—modeling, forecasting and even predicting catastrophic events. They make our products—and our status as an industry leader—even stronger.

We’re always on the lookout for talented employees who can comb through our data, identify unique trends and tell compelling stories that help us find ways to continue growing as a company. That’s because Progressive is a place where you can apply your love of math, challenge yourself—and love what you do.

Almost everything that happens here happens with help from our information technology team.

In fact, our intelligent, hard-working programmers and developers are putting their skills to the test every single day. That’s because Progressive is a place where people come to work with market-changing technology. It’s a place where you’ll be programming in various codes and applications.

We offer a variety of roles from application programmers, business intelligence developers, system test engineers, IT managers to architects, and security analysts.  And this is a place where your job is more than just a job—it’s an extension of who you are, both inside and outside these walls. It’s a place where you can challenge yourself, see what you’re truly made of—and love what you do.

Ready to apply?  We're hiring a Web Developer! Apply here.

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
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  • 54 people found this helpful

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance


    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.


    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

Progressive Insurance Interviews

Updated Mar 21, 2015
Updated Mar 21, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 8 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Be prepared for a thorough interview process. I applied January 20 through On January 21 I got a confirmation email that they had received my application and we're going to review it. On February 3 I received an email asking me to take a 45 to 60 minute assessment test. On February 6 I got an email stating that I had passed The assessment and to wait few days to get either an email or phone call with more information about the next step. On February 11 I got an email stating that I was going to have a phone interview attached was able to schedule that I had to choose which one I would like to take the recruiter was going to be in Mountain standard time I had to convert Pacific standard time from Mountain standard time making sure that I was available during the interview hours that were available so I chose afternoon. My phone interview was scheduled for Monday, February 16 it ended up being Presidents' Day I was a little surprised somebody was working but absolutely welcome to the interview no matter what day or time it was.The recruiter called me exactly on time and we had an hour long phone interview he gave me a little background about the company he gave me information about the wages the benefits the hours and the pay training. He then proceeded to start the star interview. Study the star questions! but all went well I was really comfortableand he was really patient with me. On February 16 I received an email stating that I was going to be moving forward and they were going to be checking my background and to wait for the next coming days for an email with the confirmation and any paperwork to fill out online to confirm the background check. The background check was completed by higher right when they had a discrepancy or couldn't get a hold of something on my background they requested additional information via email and provided three new methods of getting the information to them by phone by email or by fax and you could take a picture of your documentation and have it scanned through to them by an app called TurboScan the app cost $1.99. Before my background check was complete I got a phone call on February 17 from another recruiter asking to schedule my face-to-face interview she told me it would be between 2 to 3 hours at the on-site location she was very flexible providing times and dates that would work for me. Immediately after that call took place she sent me a follow-up email with all the information where to go what day what time and who to ask interview was yesterday I met with two super friendly really nice and outgoing recruiters I was terrified for my interview because it was supposed to be 2 to 3 hours long and I didn't know what that would entail but that time flew by my first interview was the longest my second interview was the shorter portion both are very friendly and I was taken to the customer service call center floor and sat with one of their reps. it was very helpful to sit in with the rep to get an idea of what I would be doing I was then I was picked back up by the second interview her she asked me how the calls went I described a couple of the calls and she walked me to the elevator and then to the front office window to return my visitor badge she asked me again if this is something I could see myself doing an absolutely it was I'm not waiting the next 3 to 5 days to hear back whether I got the job fingers crossed this sounds like an amazing opportunity and company and I would really love to join the team.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

Progressive Insurance Awards & Accolades

Something missing? Add an award
Top 100 Military Friendly Employers (Finance), G. I. Jobs, 2015
Best Places to Work for LGBT Equality, Human Rights Campaign, 2014
Northeast Ohio's Top Workplaces, The Plain Dealer, 2014
Top 25 Companies for Culture & Values, Glassdoor, 2014
Glassdoor's Highest Rated CEO's 2014, Glassdoor, 2014
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Additional Info

Headquarters Cleveland, OH
Size 5000+ Employees
Founded 1937
Type Company - Public (PGR)
Industry Insurance
Revenue $10+ billion (USD) per year

You might know us best for car insurance, and Flo, our friendly Superstore cashier. But, for more than 75 years, Progressive has offered a wide range of insurance choices to a wide range of customers.

In fact, we insure more than 13 million customers annually thanks to the hard work of our diverse group of 26,000 talented employees. From all walks of life, all fields of business and all 50 states, all of our employees have a role in our success as we continue to find new and better ways to move the insurance industry forward and make our customers happy.

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