Prometric – Why Work For Us?

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Prometric is a wholly-owned subsidiary of Educational Testing Service (ETS) and a trusted provider of technology-enabled testing and assessment solutions. Our more than 20 years of experience providing the right test development and test delivery solutions to the world’s most recognized organizations has enabled millions of people around the world to advance in their careers, earn more money or better themselves professionally.

THE RIGHT SOLUTIONS

At Prometric, we are always on the job, building, protecting and delivering testing programs that have been designed to measure the right knowledge, skills and abilities. We are committed to clients, their test takers and the value that their certification or licensing provides. Our industry expertise, technology and testing systems and networks are unparalleled in their convenience, security and consistency. Our proven, world-renowned track record is a testament to how we consistently provide the right Test Development and Delivery Solutions to global organizations and to millions of test takers each year to make it easier for employers to hire the most qualified candidates; provide better opportunities for workforce populations; and foster a business environment of accountability.

THE RIGHT REACH

We operate a secure network of 8,000 test centers in more than 160 countries, giving convenient access, as well as a wide selection of times and dates for testing, to test takers anywhere in the world. Our globally dispersed staff allows us to have on-the-ground “local” expertise wherever and whenever we need it to support testing and assessment programs.

THE RIGHT PROTECTION

Whether we are providing physical security at the test center or are protecting intellectual property, our state-of-the-art technologies address test takers’ identities and unique needs while safeguarding complex and confidential information flow in its distribution and management.

THE RIGHT EXPERTISE

From psychometricians and subject matter experts to provide advanced test development solutions... to systems engineers and trained test center administrators to provide secure test delivery, Prometric has the right expertise to address, manage and grow your test program in a secure and reliable manner.

THE RIGHT CHOICE

At Prometric, you can expect us to deliver customized services to meet all of your specific and unique test development and test delivery needs. We have the scope, scale, willingness and expertise to provide the righttesting solutions, every time.

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OVERVIEW

Prometric's corporate headquarters are located in Baltimore, Maryland. but our reach is truly global. We operate corporate offices in 15 countries and test centers in about 160, giving our company a truly global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver and to the test takers who visit our centers to take them.

Our employees are at the heart of our organization and drive our success. We believe in what we do and you can see it in our work.

As a global business, job opportunities at Prometric span many countries, business functions and offer many opportunities for creativity, innovation and ingenuity. As an employee, you'll have the chance to work with large commercial organizations, government entities, small associations and major multi-million dollar companies. Prometric services support many of the world's leading organizations by helping them ensure that those people who claim to be qualified to perform a job, task or role - are in fact qualified to do so.

As a Prometric employee, you'll have the ability to work with some of the world's leading organizations to ensure that professionals everywhere are qualified to practice in their careers. You'll become part of a team of professionals who collectively know more about the testing and assessment industry than anyone in the world. As part of the Prometric team, you'll be involved in solving some of the most complex problems facing today's business world, while gaining new knowledge, skills, and experience that will enhance your career.

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BENEFITS

Prometric offers competitive benefit programs to our employees in all of our locations. We believe benefit programs are an important investment and that the health and well being of our employees contributes greatly to our company’s overall success. We recognize that benefit needs differ from one employee to another, so we offer individuals an approach to designing their own benefit package.

In our U.S. offices, the following benefits are available to support our employees:

Employee Benefits:

  • Medical
  • Dental
  • Vision
  • Group legal services
  • Flexible Spending Accounts
  • Short- and long term disability
  • Company-provided life insurance
  • Employee assistance program

Financial Benefits:

  • Fidelity Investments 401(k) Plan

Paid Time Off

  • Holidays
  • Vacation
  • Sick

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CULTURE

Our culture is one of teamwork, collaboration, innovation and ethics. Change and growth is part of our everyday work life, and employees who are creative, innovative, responsive, accountable and caring are rewarded for their behavior. We work in an atmosphere where people are dedicated to constant improvement, honesty and transparency.

As a business, Prometric has existed in some form for more than 40 years. As such, we are often credited for having invented much of the modern testing industry and for setting the standards by which the testing industry operates. These standards set a high bar for integrity and honesty, and our reputation for being ethical, knowledgeable and trustworthy precedes us. Integrity, dedication, teamwork, collaboration, innovation and meeting our obligations have always been a hallmark of Prometric and its employees. We are known for doing what we say we will.

Prometric is dedicated to fostering a culture in which we are committed to all of our business transactions in the highest ethical manner. Our ethics and the way we conduct our business are enforced from the CEO personally, and we are encouraged by our management team to be open, compassionate, honest and transparent. Our Code of Conduct, which every employee is required to read and sign, reflects those deep-seated values.

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COMMUNITY INVOLVEMENT

In addition to high ethical standards, our business is very focused on supporting the communities where we work. We are also extraordinarily compassionate toward the people who make up those communities. To lead efforts in those areas, Prometric is very proud of our Quality of Work Life Team. The mission of the Quality of Work Life Team (QWLT) is to improve the work life for our employees and contribute to our community. A quote taken directly from their charter states, “We will accomplish this by hosting events at the workplace which will improve our work environment, employee morale and engagement. We will also encourage our employees to contribute to our community and charitable organizations.”

Each year, QWLT plans, organizes and leads a number of charitable events in which our employees can participate, from recycling programs and blood drives to food drives, back-to-school drives and fundraisers for breast cancer and natural disasters around the world. In addition to their heavy focus on charitable giving to our worldwide communities, the employees of Prometric worldwide focus on fun – and participate in everything from costume competitions on Halloween to chili cook-offs and donation drives for UNICEF.

Prometric encourages community involvement by providing employees (with six months of tenure) one day (up to eight hours) per calendar year for volunteering their time to local schools, non-profit organizations, community services and other approved organizations, including faith-based opportunities. We believe in giving back to the communities in which we work, and we are pleased to find that our employees are often the ones leading the charge!

Prometric Reviews

100 Reviews
2.2
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Prometric President and CEO Michael Brannick
Michael Brannick
55 Ratings
  1.  

    Enjoy working with the leader in computer based, high stakes testing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tca  in  Boston, MA
    Current Employee - Tca in Boston, MA

    I have been working at Prometric part-time for more than 3 years

    Pros

    Consistent growth, high value on customer service helping professionals achieve certifications and grow their careers.

    Cons

    Customers can be very challenging due to stress of assessments.

    Advice to ManagementAdvice

    Stay ahead on technology.

    Recommends
    Positive Outlook
    No opinion of CEO

Prometric Interviews

Updated Aug 29, 2014
Updated Aug 29, 2014

Interview Experience

Interview Experience

64%
21%
14%

Getting an Interview

Getting an Interview

55%
22%
11%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Nottingham, MD
    Anonymous Interview Candidate in Nottingham, MD
    Application Details

    I applied in-person. The process took 3 days - interviewed at Prometric in June 2013.

    Interview Details

    Interview process was easy. Attended a job fair, was called that afternoon for second interview. Interviewed the next day and was called the following day with job offer.

    Interview Questions
    Negotiation Details
    There was no negotiation phase. Was told that the range was $12-14 an hour, and I was offered top end.
    Accepted Offer
    Positive Experience
    Easy Interview

Prometric Awards & Accolades

Something missing? Add an award
Torch Award Winners, Better Business Bureau of Greater Maryland, 2011
A grade, Better Business Bureau, 2013
Learning in Practice’ Customer Service Award, Chief Learning Officer (CLO) Magazine, 2007
Best Use of Technology in Testing and Assessments, Associated Chambers of Commerce and Industry of India, 2013
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Additional Info

Website www.prometric.com
Headquarters Baltimore, MD
Size 1000 to 5000 Employees
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year

Prometric develops and delivers the high-stakes tests people take every day, in over 160 countries, to better their lives and careers. These exams (10 million per year) provide a means for people all over the world to become licensed physicians, architects, certified accountants and financial planners, K-12 teachers, attorneys, credentialed project managers, law enforcement officers, software engineers, graduate students and many other accredited and distinguished professionals.

Committed to a set of values that get the right test to the right location at the right...
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