Protocol Global Solutions

  www.protocolglobalsolutions.com
  www.protocolglobalsolutions.com
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Protocol Global Solutions Reviews

20 Reviews
2.4
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Don Norsworthy
3 Ratings
  1.  

    Interesting. The more 'seasoned' supervisors did not lead by example.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor  in  Merritt Island, FL
    Former Employee - Supervisor in Merritt Island, FL

    I worked at Protocol Global Solutions

    Pros

    Lots of work/ different campaigns. Ok benefits. Hired quickly.

    Cons

    CSRs were treated somewhat unfairly.

    Advice to ManagementAdvice

    Be fair.

    No opinion of CEO

Protocol Global Solutions Interviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Merritt Island, FL
    Anonymous Interview Candidate in Merritt Island, FL
    Application Details

    I applied online. The process took a day - interviewed at Protocol Global Solutions in September 2012.

    Interview Details

    The initial interview was a group interview. 3 other candidates and myself were interviewed by 2 senior employees, and given general questions; such as how we would deal with customers, how we would personally deal with a chronically late employee, etc.
    The interview went well, and the employees were courteous and kind.

    Interview Questions
    • "Pretend that you are running a business similar to Protocol Global Solutions. How would you deal with employees who were chronically late or absent without call-in."   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

Protocol Global Solutions Awards & Accolades

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Additional Info

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Website www.protocolglobalsolutions.com
Headquarters Sarasota, FL
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Business Services
Revenue Unknown / Non-Applicable per year

When it comes to customer relationship management, Protocol doesn't stand on ceremony. Protocol Services Acquisition Corporation -- which does business as Protocol Global Solutions -- helps clients identify, acquire, and retain customers through its business process outsourcing (BPO) offerings, which include sales lead management, research and analytics, and direct response services. The company caters to the corrections, health care, energy, retail, and insurance markets, and it operates call centers and provides technical services for website development and e-mail... More

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