Protocol Global Solutions
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Protocol Global Solutions Reviews

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Don Norsworthy
7 Ratings
  • Interesting. The more 'seasoned' supervisors did not lead by example.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Merritt Island, FL
    Former Employee - Supervisor in Merritt Island, FL

    I worked at Protocol Global Solutions

    No opinion of CEO
    No opinion of CEO


    Lots of work/ different campaigns. Ok benefits. Hired quickly.


    CSRs were treated somewhat unfairly.

    Advice to Management

    Be fair.

Protocol Global Solutions Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Interview Candidate in Merritt Island, FL
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 1 dayinterviewed at Protocol Global Solutions (Merritt Island, FL) in September 2012.


    The initial interview was a group interview. 3 other candidates and myself were interviewed by 2 senior employees, and given general questions; such as how we would deal with customers, how we would personally deal with a chronically late employee, etc.
    The interview went well, and the employees were courteous and kind.

    Interview Questions

    • "Pretend that you are running a business similar to Protocol Global Solutions. How would you deal with employees who were chronically late or absent without call-in."   Answer Question

Protocol Global Solutions Awards & Accolades

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Additional Info

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Headquarters Sarasota, FL
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Business Services
Revenue Unknown / Non-Applicable per year

When it comes to customer relationship management, Protocol doesn't stand on ceremony. Protocol Services Acquisition Corporation -- which does business as Protocol Global Solutions -- helps clients identify, acquire, and retain customers through its business process outsourcing (BPO) offerings, which include sales lead management, research and analytics, and direct response services. The company caters to the corrections, health care, energy, retail, and insurance markets, and it operates call centers and provides technical services for website development and e-mail... More

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Protocol Global Solutions

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