Public Service Credit Union (Colorado) Reviews

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David Maus
5 Ratings
  • Good people in General

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Member Service Representative I in Denver, CO
    Former Contractor - Member Service Representative I in Denver, CO

    I worked at Public Service Credit Union (Colorado) as a contractor (less than a year)

    Pros

    -I myself did have a good experience at the Credit union, but it was mostly because I was in a good department. I happened to be covering for women on maternity leave, and when she came back my contract ended.
    I happened to have a good boss; and for the most part I appreciated what she did, as well as the time she took out of her busy schedule to meet with our group to explain to us our latest assignments. I hope the customer membership relations group is doing well, as they are underappreciated for the amount of work that they do. Not to mention, their patience in training somebody new.
    I was happy when my contract ended as I knew that there were issues both with my own training as well as my receptivity to learning something new in a timely manner.

    Cons

    - A lot of micromanagement.
    -they have no problem speaking poorly of their employees behind their backs but in front of other employees.
    -Even during interviews, I have seen managers walk out of the interview, laughing about the interviewee. Saying such things as “and she thought she would get hired?”
      -Multiple individual’s complaints of customers, for different reasons. This goes to prove that either customers are irresponsible, and or/ the credit union itself practices is not that different than a regular bank.
     Credit Unions as much as they claim to be different from other banks, are really just hiding underneath this name, to sound as they are working for the community, in some way shape or form. If you have any doubts as to what I am saying please just look at your fee schedule, and ask yourself how much different those rates are then a normal bank (you’ll realize they are actually not that different.

    Advice to ManagementAdvice

    We'll my advice to management would be to simply make sure that if you are going to speak Poorly; of an employee right after they have been interviewed or just got out of training class make sure you don't do it in front of the men's bathroom. As the old saying goes “walls have ears".

    No real advice for the group that I worked for (member relationship services). I myself would have been a lot kinder in reversing some of the fees that seemed dignified. It’s a shame, when people lose money that they work hard for to banks (any bank), in any way shape or form.
    It was a situation that I knew would end; and I do appreciate the time that I got to spent there. Although expectations seemed to be unrealistic to a certain degree: e.g.: “call everybody who has fraud on their card”; would drive anybody nuts.
    I knew that the department was simply doing what they could with a small staff (and was probably under budgeted). As I was leaving I did hear that the bank did finally acquire a Fraud monitoring department, (which they definitely needed). Again, I hope everybody in this group is doing well.
    They know who I am...

    Recommends
    Positive Outlook
    No opinion of CEO

Public Service Credit Union (Colorado) Interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.0
Average

Interview Difficulty

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  1.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Public Service Credit Union (Colorado).

    Interview Details

    They call you for a phone interview, if they like you, they will set you up with the manager of the branch you applied at and set up an interview with them. The whole hiring process took about a month for me. Some people I worked with it took them two months to hear a response.

    Interview Questions
    • They asked me to sell them a pen. That one caught me off guard   Answer Question
    Accepted Offer

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Additional Info

Unlock Profile
Website www.pscu.org
Headquarters Denver, CO
Size 150 to 499 Employees
Founded Unknown
Type Company - Private
Industry Finance
Revenue $25 to $50 million (USD) per year
Competitors Unknown

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