Publicis Touchpoint Solutions

www.touchpointsolutions.com
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Publicis Touchpoint Solutions – Why Work For Us?

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Publicis Touchpoint Solutions provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies, helping them grow their brands. Touchpoint is a member of Publicis Healthcare Communications Group, the largest health-oriented agency network worldwide, and part of Publicis Groupe, the 3rd largest communications group worldwide and the leader in digital and interactive communication, with activities spanning 108 countries on five continents and employing more than 63,000 professionals.

Touchpoint is committed to hiring team members who are passionate about improving healthcare. We consider our people to be our greatest asset, and we recognize that attracting and retaining top talent is essential to our success. Touchpoint is looking for proven performers seeking a career destination, and we are committed to creating an environment where our employees can accomplish key personal goals:

-          Do meaningful work and be their best every day

-          Continue to grow and develop their careers through diverse experiences

-          Work in an environment that is professionally challenging and personally rewarding

-          Be successful and have fun

Touchpoint is a recognized industry leader. Each year for the past seven years, a member of the company’s executive leadership team has been recognized as one of the PharmaVOICE 100 most inspiring leaders in the industry. Touchpoint was honored as the Supplier Company of the Year at the 2011 PM360 Trailblazer Awards. Our Contact Center was awarded the 2014 Best Outsourced Provider runner-up by the Contact Center and Customer Care Industry Professional Network (CCNG). And most recently, our cloud-based sales-focused decision support tool was named a 2014 Innovator by PM360 magazine.

If you share our passion to make a difference in healthcare, we want to hear from you. For immediate consideration, please apply online at http://www.TouchpointSolutions.com/careers/.

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Field Sales Teams:

Touchpoint's high-performing field sales representatives engage with healthcare professionals to effectively communicate your message and grow your brand. Every team is custom-designed to your profile, culture, and goals. Sales teams are also deployed through Touchpoint’s 100% healthcare-focused contact center.

Field Customer Service Teams:

Touchpoint’s field customer service teams provide an exceptional level of service to healthcare professionals and their staffs. Customer service representatives provide non-sales support, such as patient education materials, starter samples, information on local managed markets access, etc. They can work alone or in conjunction with other field and/or inside teams to supplement and enhance your sales and marketing efforts. Service teams are also deployed through Touchpoint’s 100% healthcare-focused contact center. Service teams are also deployed through Touchpoint’s 100% healthcare-focused contact center.

Managed Markets Account Teams:

Touchpoint’s managed markets account teams are staffed with experts whose sole focus is working in this highly complex arena. In today’s new healthcare marketplace, with approximately 90% of all prescriptions covered by third-party payers, managed markets expertise is a necessity for most therapeutic areas. With our robust market strategies, custom plans, and knowledgeable specialists you will have all the tools necessary to achieve success. 


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FIELD CLINICAL TEAMS

Touchpoint’s clinical teams are staffed with credentialed healthcare professionals (eg, RNs, PharmDs, PhDs, RPhs, MDs) who educate and support patients, caregivers, and/or healthcare professionals on behalf of your brand. 

Clinical Health Educators:

Clinical health educators (nurse educators) provide disease-state education and support to patients, caregivers, and/or physicians. Clinical health educator teams are staffed by healthcare professionals, such as RNs, and they work to optimize health outcomes by facilitating patients’ adherence and retention to drug therapies and other healthcare regimes. Touchpoint's clinical health educators can also be deployed through our 100% healthcare-focused contact center.

Medical Science Liaisons:

Medical science liaisons (MSLs) serve as a nonpromotional link between your brand and the medical community. Staffed by healthcare professionals such as PharmDs, PhDs, MDs, etc, they work to educate key opinion leaders, clinical trial investigators, and other thought leaders about your clinical initiatives. Touchpoint's MSLs can also be deployed through our 100% healthcare-focused contact center.


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While others may consider a contact center to be “nonpersonal promotion,” Touchpoint considers every interaction between people to be extremely personal. That’s why we own and manage the 100% healthcare-focused contact center in the life sciences industry.

Touchpoint's contact center representatives are highly trained professionals—many with years of experience in the field. Our inside sales, service, and clinical offerings are custom designed with the latest technology to fulfill your objectives, provide value, and enhance the reach and frequency of your sales and marketing efforts.

All Touchpoint contact center solutions are designed to strengthen the dialogue between your brand and your customers—healthcare professionals, patients, and caregivers. We deliver your message at the right time and through the right channels to heighten receptivity and prolong engagements.

Touchpoint’s contact center offers healthcare communications with up to 24/7 staffing through a variety of channels:

  • Phone
  • Live video
  • Print
  • Chat
  • eMail
  • Text
  • Fulfillment
  • Web-integrated services (click-to-chat, click-to-eMail, click-to-call)

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Touchpoint is committed to hiring team members who are passionate about improving healthcare. We consider our people to be our greatest asset, and we recognize that attracting and retaining top talent is essential to our success. Touchpoint is looking for proven performers seeking a career destination, and we are committed to creating an environment where our employees can accomplish key personal goals:

-          Do meaningful work and be their best every day

-          Continue to grow and develop their careers through diverse experiences

-          Work in an environment that is professionally challenging and personally rewarding

-          Be successful and have fun


If you share our passion to make a difference in healthcare, we want to hear from you. For immediate consideration, please apply online at http://www.TouchpointSolutions.com/careers/.
 



Publicis Touchpoint Solutions Photos

Publicis Touchpoint Solutions Reviews

80 Reviews
3.5
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michelle Keefe
1 Rating
  •  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - I Have Been Working Here for Nearly II Years
    Current Employee - I Have Been Working Here for Nearly II Years

    I have been working at Publicis Touchpoint Solutions full-time (more than a year)

    Pros

    Talented people, encouraging, upper management is awesome, recruiters good

    Cons

    Salary, local opportunities, not good communication with company recruiters

    Recommends
    Neutral Outlook
    Approves of CEO

Publicis Touchpoint Solutions Interviews

Updated Jan 30, 2015
Updated Jan 30, 2015

Interview Experience

Interview Experience

85%
14%
0%

Getting an Interview

Getting an Interview

70%
19%
7%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    DM Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 5 daysinterviewed at Publicis Touchpoint Solutions.

    Interview Details

    One Phone screen, Face to Face interview, One last Phone screen with Managers Boss.
    Mainly Smart and situational questions but decent dialogue. Make sure you have your situational answers with action, task and result ready to go.

    Interview Questions
    • Asked about a difficult rep situation and whether I should have taken responsibility for the situation or was it moreover the reps fault.   View Answer
    No Offer
    Positive Experience
    Easy Interview

Publicis Touchpoint Solutions Awards & Accolades

Something missing? Add an award
PM360 Innovator, PM360, 2014
Trailblazer Silver Award - Sales Aid - T-App, PM360, 2014
Red Jacket Award - Rick Keefer, PharmaVoice, 2014
PharmaVOICE 100 - Michelle Keefe, PharmaVOICE, 2014
Best Outsourced Provider Runner-up - Touchpoint Contact Center, Contact Center and Customer Care Industry Professional Network (CCNG), 2014
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Additional Info

Website www.touchpointsolutions.com
Headquarters Yardley, PA
Size 1000 to 5000 Employees
Founded 1987
Type Subsidiary or Business Segment
Industry Business Services
Revenue $100 to $500 million (USD) per year

Publicis Touchpoint Solutions provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies, helping them grow their brands. Touchpoint is a member of Publicis Healthcare Communications Group, the largest health-oriented agency network worldwide, and part of Publicis Groupe, the 3rd largest communications group worldwide... More

Mission: Touchpoint is committed to hiring team members who are passionate about improving healthcare. We consider our people to be the company's greatest asset. We seek to... More

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