Quality Inn & Suites

  www.qualityinn.com
  www.qualityinn.com

Quality Inn & Suites Reviews

39 Reviews
3.2
39 Reviews
Rating Trends

Recommend to a friend
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CEO
1 Rating
  1.  

    Customer service environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in San Diego, CA
    Former Employee - Front Desk in San Diego, CA

    I worked at Quality Inn & Suites (more than an year)

    Pros

    This company is a very fast paced customer service industry and is very nice to work for. Great employer.

    Cons

    I really did not have any cons for this company, the reason I no longer work with them is due to a closer location to my home.

    Advice to ManagementAdvice

    Great

Quality Inn & Suites Interviews

Updated Nov 28, 2014
Updated Nov 28, 2014

Interview Experience

Interview Experience

28%
14%
57%

Getting an Interview

Getting an Interview

44%
28%
26%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Quality Inn & Suites.

    Interview Details

    I was a little skeptical about the interview. First, the ownership did not want to meet at the property. I have been in the hotel industry for 7 years and this was the first time I had been asked to interview off property. They asked me to meet them at Applebee's. At the time I was living in the city where the job was so I had to travel a great distance to the location. Which was fine since I was trying to move to the city anyways. However, they only said "Applebee's off X hwy". There are 3 of them. I had to ask which one they meant and they responded by telling me to figure it out. That should have been my first sign in hindsight. When I got there I had to wait for about 20 mins while they finished another interview. When It was my turn they would not make a lot of eye contact with me. They continued to look around at other people. They would point, ask and look away. They also used false names I learned later when I met them originally. When I arrived for my first day none of the staff was prepared for me to start. I had to wait an hour for them to get in touch with the interviewers to confirm I was a new higher. I was trained by very poor staff members as there was no manager. The staff was not aware but a new manager was starting shortly after I did. He had to be trained by the poor performing staff as well. The whole starting experience was very bad and with as much experience as I had I should have taken off to find a better position right then.

    Interview Questions
    • They wanted me to answer questions using a hotel program that I had not used before. They did not mention having this specific program software in their ad. When they showed me the information I let them know that I had not worked on that software yet but they told me that if I had hotel experience I should be able to figure out the answers as "all hotel software is the same" Well, no its not. They are all very different unless you are comparing hotels from the same chains. Each chain uses a drastically different software. Turns out in the end they did not know how to operate the software themselves. But I did not discover this for about a year after employment.   Answer Question
    Negotiation Details
    I wanted $10 an hour they asked me to accept $8 with a 30 day review to follow and if the review was positive I would be raised to 9.50. I accepted this offer as I really needed a job to move but it was 6 months before I got a raise and only after I threatened to leave.
    Accepted Offer
    Negative Experience
    Easy Interview

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Additional Info

Unlock Profile
Website www.qualityinn.com
Headquarters Cookstown, NJ
Size 16 to 50 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Travel & Tourism
Revenue $1 to $5 million (USD) per year
Competitors Unknown

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