Rackspace – Why Work For Us?

Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed Hosting and Cloud Computing. Rackspace is also the founder of OpenStack™, an open source cloud platform with broad industry support, designed to offer cloud consumers greater choice. For more information, visit www.rackspace.com.

Headquartered in San Antonio, Texas, we manage more than 59,000 servers from our various centers in Europe, Asia and North America. However, for our employees – we like to call them Rackers – the organization is much more than a product offering – it’s a culture.

Learn about the Rackspace culture at www.rackertalent.com/culture

It’s difficult to define what makes someone a Racker.  In fact, with such a wide variety of personalities and interests, we won’t even try to boil it down to a concrete description.

However, there a couple of similarities that all Rackers share.

Rackers are crazy about service!  For our customers, our shareholders and fellow Rackers, we dedicate ourselves to going above and beyond.  It’s a commitment we fondly refer to as Fanatical Support®.

The second trait that Rackers share is a passion for our Core Values.  They are, in essence, what makes a Racker a Racker.  Are you a “Racker to the Core”?

Learn about the Rackspace culture at www.rackertalent.com/culture

Fanatical Support® in all we do.

Results first, substance over flash.

Committed to Greatness

Full Disclosure and Transparency

Passion for our Work

Treat fellow Rackers like Friends and Family


Learn about the Rackspace culture at www.rackertalent.com/culture

Employees give a lot to Rackspace® and our customers.  The company likes to return the favor.

In addition to the refreshing experience of working with people who have a true passion for the future of our organization and the success of our customers, we know that benefits are important.

Below you will find a list of employee benefits that Rackers enjoy.  We are continuously assessing our benefits by talking to and surveying Rackers.  Ultimately, our goal is to provide benefits that are relevant and in demand by the people who make Rackspace unique and special.

  • Choice of 4 Medical Plans
  • Dental and Vision Plans
  • Life Insurance
  • 401K
  • Paid Vacation and Holidays
  • Flexible Hours
  • Profit Sharing
  • Rackspace University for Continuing Education and Training Classes
  • Free On-site Fitness Facility
  • Strengths-Based Culture and Employee Development
  • Supportive Work Environment

Moving to join Rackspace®?  We know the process can be stressful, very time consuming and full of unexpected surprises.

To help make that a seamless process for you, we’ve partnered with an amazing vendor to help every step of the way!

Relocation Synergy Group

Our partnership with RSG allows us to offer eligible candidates with a variety of relocation support options.

Some of these options include:

  • Relocation Counselor to guide you through the transition
  • Home Marketing Assistance
  • Household Goods Move Management
  • Area Orientation – so you can get to know your new surroundings faster!
  • Mortgage Assistance Program
  • Home/Apartment Finding Assistance
  • Interim Housing

If the position you are applying for includes relocation, be sure to inquire and learn more about how Relocation Synergy Group can assist you!

It’s not always easy to answer the question, “What is Rackspace?”  You see, Rackspace is much more than a company with a product or service – Rackspace feels more like a mission.

As Rackers, we embrace this mission and it’s obvious when you get to know our teams and why we do what we do.

Learn about the Rackspace culture at www.rackertalent.com/culture

Rackspace Reviews

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Taylor Rhodes
119 Ratings
  • One of the best companies in San Antonio

    Current Employee - Software Developer III in San Antonio, TX
    Current Employee - Software Developer III in San Antonio, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)


    Best company in San Antonio to work for in the IT field with the exception of USAA(if your ok with its management structure). While salaries are considered somewhat lower then the industry average those salaries are still much higher then your typical office work in this city. Much higher then say a senior accountant position in the same city. More flexible work hours. Employees allowed to work from home(Hopefully this doesn't erode Rackspaces diminishing work ethic though)


    Company morale has been in a downward spiral within the last year and most top performers have already left the company. This was once a really great place to work due to the dedication of its workforce but with moral down it seems no one is helping their peers or their customer base like they did in the past. If your native to San Antonio you will most likely be undercut in the job offer as higher salaries are researved for out of state hires who have not realized the cost of living drop in san antonio.

    Advice to Management

    Try to keep your top employees around. a 20% turnover rate is not healthy especially on your high end employees. The paid sabbatical should probably been phased out gradually rather then being a total shock to 7 year rackers that were just months away from earning it. The CEO should probably be more careful in endorsing Amazon's employment policies (Employee's at amazon tend to eat each other due to stacked ranking) as a way to raise moral as most Rackers are adverse to Amazon policies(They were our biggest competitor after all ) , while a small naive few are now even considering employment at Amazon now due to this pep talk.

Rackspace Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Account Manager Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Negative Experience
    Average Interview


    I applied through an employee referral. The process took 2 weeks. I interviewed at Rackspace (Austin, TX).


    - Phone interview with the hiring team's manager and possibly another current team member. - In person interview with a panel of 4-5 people from the AM teams. They all take turns asking you questions and taking notes. Due to the culture, most interviews are an enjoyable experience, but it can definitely be intimidating. - If they like you, they'll hire you *Note from experience* It is a frequent practice to interview you and then not actually hire you until 6 months later. Sometimes the department will go through a hiring freeze or the position will get filled internally while your info might be passed along to another team's manager or just kept for future use.

    Interview Questions

    • Give an example of a time that a customer had incorrect or unrealistic expectations and how did you resolve their displeasure?   Answer Question

Rackspace Awards & Accolades

Something missing? Add an award
100 Best Companies to Work For , Fortune, 2014
Employees' Choice -50 Best Places to work , Glassdoor, 2013
Magic Quadrant Leader Recognition for Managed Hosting, North America , Gartner, 2013
Best companies to work for , Fortune, 2011
Best Companies to Work for in Texas (Large) , Best Companies Group, 2010
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Additional Info

Website www.rackspace.com
Headquarters San Antonio, TX
Size 5001 to 10000 Employees
Founded 1998
Type Company - Public (RAX)
Industry Information Technology
Revenue $1 to $2 billion (USD) per year

Fanatical Support® has made Rackspace the #1 managed cloud company. They deliver enterprise-class managed cloud infrastructures to businesses of all sizes and kinds around the world. Founded in 1998, they now host hundreds of thousands of customers worldwide. Rackspace combines public cloud, private cloud, and dedicated bare metal computing to provide the perfect infrastructure for each customer’s specific needs. And, the Rackspace Hybrid Cloud is powered by OpenStack® and backed by Fanatical Support. With nine data centers around the globe from the United States to London ... More

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