Rackspace – Why Work For Us?

Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed Hosting and Cloud Computing. Rackspace is also the founder of OpenStack™, an open source cloud platform with broad industry support, designed to offer cloud consumers greater choice. For more information, visit www.rackspace.com.

Headquartered in San Antonio, Texas, we manage more than 59,000 servers from our various centers in Europe, Asia and North America. However, for our employees – we like to call them Rackers – the organization is much more than a product offering – it’s a culture.

Learn about the Rackspace culture at www.rackertalent.com/culture

It’s difficult to define what makes someone a Racker.  In fact, with such a wide variety of personalities and interests, we won’t even try to boil it down to a concrete description.

However, there a couple of similarities that all Rackers share.

Rackers are crazy about service!  For our customers, our shareholders and fellow Rackers, we dedicate ourselves to going above and beyond.  It’s a commitment we fondly refer to as Fanatical Support®.

The second trait that Rackers share is a passion for our Core Values.  They are, in essence, what makes a Racker a Racker.  Are you a “Racker to the Core”?

Learn about the Rackspace culture at www.rackertalent.com/culture

Fanatical Support® in all we do.

Results first, substance over flash.

Committed to Greatness

Full Disclosure and Transparency

Passion for our Work

Treat fellow Rackers like Friends and Family

 

Learn about the Rackspace culture at www.rackertalent.com/culture

Employees give a lot to Rackspace® and our customers.  The company likes to return the favor.

In addition to the refreshing experience of working with people who have a true passion for the future of our organization and the success of our customers, we know that benefits are important.

Below you will find a list of employee benefits that Rackers enjoy.  We are continuously assessing our benefits by talking to and surveying Rackers.  Ultimately, our goal is to provide benefits that are relevant and in demand by the people who make Rackspace unique and special.

  • Choice of 4 Medical Plans
  • Dental and Vision Plans
  • Life Insurance
  • 401K
  • Paid Vacation and Holidays
  • Flexible Hours
  • Profit Sharing
  • Rackspace University for Continuing Education and Training Classes
  • Free On-site Fitness Facility
  • Strengths-Based Culture and Employee Development
  • Supportive Work Environment

Moving to join Rackspace®?  We know the process can be stressful, very time consuming and full of unexpected surprises.

To help make that a seamless process for you, we’ve partnered with an amazing vendor to help every step of the way!

Relocation Synergy Group

Our partnership with RSG allows us to offer eligible candidates with a variety of relocation support options.

Some of these options include:

  • Relocation Counselor to guide you through the transition
  • Home Marketing Assistance
  • Household Goods Move Management
  • Area Orientation – so you can get to know your new surroundings faster!
  • Mortgage Assistance Program
  • Home/Apartment Finding Assistance
  • Interim Housing

If the position you are applying for includes relocation, be sure to inquire and learn more about how Relocation Synergy Group can assist you!

It’s not always easy to answer the question, “What is Rackspace?”  You see, Rackspace is much more than a company with a product or service – Rackspace feels more like a mission.

As Rackers, we embrace this mission and it’s obvious when you get to know our teams and why we do what we do.

Learn about the Rackspace culture at www.rackertalent.com/culture

Rackspace Reviews

3.3
608 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Taylor Rhodes
57 Ratings
  • Helpful (1)

    It's been great but after 8 years it might be time for a change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Consultant in San Antonio, TX
    Current Employee - Business Development Consultant in San Antonio, TX

    I have been working at Rackspace full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Rackspace has been a great company to work for in the last 8 years and counting. It has been an amazing learning experience for me and I appreciate all the tools I have added to my toolkit during the years. I really like the work/life balance that the company provides- and also the many perks such as paid time off, 401K and benefits.

    Cons

    My concerns are around strategy and accountability- I need to know what my goals are and sometimes these change quite often based on thin air.
    Sales quotas are set on a monthly basis so it is difficult to be strategic at times because you go from month to month and never have the chance to take vacation time unless you hit your quotas early enough during the month--or you can, but you're not going to be @ goal if you are not on the floor selling day after day. Processes and tools are lacking in some fronts causing effectiveness to suffer.

    Advice to Management

    I know your jobs are tough, my uttermost respect to you but we need direction... and good leaders that are accountable and follow through.

Rackspace Interviews

Interview Experience

Interview Experience

62%
16%
20%

Getting an Interview

Getting an Interview

48%
19%
19%

Interview Difficulty

3.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeksinterviewed at Rackspace.

    Interview

    I applied and after 6 weeks was emailed by a recruiter. I scheduled to talk over the phone, and I never heard back from the recruiter. Very disappointed with Rackspace's recruiting effort.

Rackspace Awards & Accolades

Something missing? Add an award
100 Best Companies to Work For, Fortune, 2014
Employees' Choice -50 Best Places to work, Glassdoor, 2013
Magic Quadrant Leader Recognition for Managed Hosting, North America, Gartner, 2013
Best companies to work for, Fortune, 2011
Best Companies to Work for in Texas (Large), Best Companies Group, 2010
Show More

Additional Info

Website www.rackspace.com
Headquarters San Antonio, TX
Size 5000+ Employees
Founded 1998
Type Company - Public (RAX)
Industry Information Technology
Revenue $1 to $2 billion (USD) per year

Fanatical Support® has made Rackspace the #1 managed cloud company. They deliver enterprise-class managed cloud infrastructures to businesses of all sizes and kinds around the world. Founded in 1998, they now host hundreds of thousands of customers worldwide. Rackspace combines public cloud, private cloud, and dedicated bare metal computing to provide the perfect infrastructure for each customer’s specific needs. And, the Rackspace Hybrid Cloud is powered by OpenStack® and backed by Fanatical Support. With nine data centers around the globe from the United States to London... More

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or