- Railinc update14 days ago
Meet Railinc Customer Support Rep Kelli Buchanan. In a guest post, she tells us that a customer support job isn't for everyone. You have to multi-task, be proactive and be patient as you work to learn from the customer what their challenge is and figure out what you can do to help. But it can position you well to advance in the company. She also talks about the phone calls, the schedule, and the opportunities she sees to learn, grow and make a difference every day. Read her story: http://glassdoor.com/slink.htm?key=vIK2l
- Railinc update16 days ago
Railinc's job is to support the freight rail industry as it moves goods across our great land. We use data and technology to help make the railroads safer and more efficient every step along the way. Railinc is proud to have worked with the AAR and the freight rail industry to develop the new AskRail mobil app for emergency responders in the event of a hazmat-related rail incident. Learn more here - be sure to watch the video too: http://glassdoor.com/slink.htm?key=vIKYM
Railinc is a progressive, team-based organization. Our work is critical to the ongoing operations, growth and success of the North American freight railroad industry.
We Take on Difficult IT and Data Challenges.
We face difficult technological challenges every day in helping the railroads to keep freight trains moving. That's why we rely on the data expertise and technology expertise of our employees for growth and continuous innovation. We're growing at a steady pace, creating real value that serves the interests our our customers and our national economy. Follow our blog to learn more.
Build Expertise and Learn Skills in a Serious and Supportive IT Shop.
For individuals wanting the highs and lows of single product start-up companies, Railinc is not the place for you. We want talented people who want to meet long-term, complex IT challenges while contributing to the success of this iconic American industry. Our work will help you build skills and discipline into your career not available at other firms.
We believe that employee well-being and a flexible environment facilitates enthusiastic and communicative teamwork. That's why we've been named among the Triangle's "Healthiest Employers" and "Best Places to Work" by the Triangle Business Journal.
Railinc is an Equal Opportunity/Affirmative Action Employer m/f/d/v.
Railinc is a nimble, product-driven organization that leads across industries in the Agile development methodology.
We're Leaders in Agile Methodology.
The Railinc culture is built on the agile approach - get closer to customers and produce better solutions, faster. Agile facilitates building out technology models quickly and prevents investing too much time or too many resources in places that deliver the least value.
Self-managed Teams Drive Success.
Railinc employees work in self-managed teams that base their daily innovations on interactions with business representatives and end-users. Two-week development schedules give customers early and ample opportunity to revise product features based on business needs. Early customer feedback builds confidence in the process and enables them to get the high-quality products they need in less time than they thought possible. Teams learn within a few weeks whether or not models will work.
The net result: satisfied customers, fulfilled project teams, better product solutions and a better functioning rail industry.
Collaboration is the bedrock of Agile project development and the way Railinc conducts business. Project teams work closely with freight rail industry partners, committees, colleagues and vendors so that our customers receive products and services that show an appreciation for their demonstrated needs.
Railinc works closely with industry committees through its parent company, the American Association of Railroads (AAR). Industry committees are critical to the ongoing success of the rail industry. Railinc facilitates and supports technology-related committees to identify and develop new technology projects, improve existing applications and solve critical technology issues. These joint work efforts ensure that a common goal is achieved: keeping freight trains moving safely and efficiently across North America.
The Agile approach mandates high levels of collaboration within project teams and often across departments. Team work with customers on committees and through regular input sessions and testing. Daily stand-up meetings occur on every floor. Whiteboard sessions, knowledge sharing and concept discussions take place across the company and departments, capturing and sharing critical product and industry knowledge. Other information is captured and shared through the wiki, intranet and other collaboration tools.
At Railinc, collaboration keeps our culture on-track and moving forward.
For a company serving the needs of a heavy, tactile and well-established industry, innovation might seem counterintuitive. But that’s exactly what Railinc focuses on each and every day. Here innovation is creative problem solving, leading to break-throughs and an efficient rail network.
Railinc rewards fresh thinking. Employees are encouraged and paid to try new things and break down old barriers. The company's annual Innovation Challenge encourages dynamic, cross-organizational teams to collaborate and develop new product ideas, internal technologies and communication tools that add value to the company, its customers and its culture. The ideas get brought back into the company and implemented whenever and wherever applicable.
Railnc's progressive approach to solving problems adds value and helps our customers achieve their business goals. Employees are challenged to work within business constraints to make new products and improve existing products. Sometimes it's just a tweak; other times it means ruthlessly refining an application.
Our People Make Good Things Happen.
Railinc is committed to making our community a strong and vibrant place to live and work. During work hours, Railinc people contribute time and money to important organizations that serve the Triangle, such as the Food Bank of Central and Eastern North Carolina, Habitat for Humanity of Wake County and the American Red Cross. Employees also conduct food drives, organize fundraisers and donate blood. All because Railinc believes in building community by giving back to the community that makes it strong.
Our Colleagues Care About Each Other.
Railinc features a family-oriented environment. From flexible work schedules to a generous telecommuting policy, employees have family and personal commitments beyond work. Employees bring their children (and their neighbor's children) to work once a year to show them the important and interesting work their parents do. We also host family social events during work hours, including family trick-or-treating during Halloween. Co-workers cheer and support each other in local races, play weekly volleyball and fall softball, and engage in spirited debate during basketball tourney time.
Great Benefits Make the Best Places to Work
Great benefits make Railinc one of the best places to work in the Triangle. We are proud to offer our employees a competitive and comprehensive benefits program. Regular, full-time employees are eligible for most employee benefits beginning their first day of employment.
Railinc's program includes the following benefits, which are aimed at helping you and your family maintain a healthy lifestyle, achieve work/life balance, manage your finances, plan for retirement and live a less stressful life.
Annual Review and Bonus - All regular, full-time, active employees of Railinc are eligible for the bonus program. This goal-sharing program focuses on the performance of Railinc as a whole.
Health and Wellness
Railinc provides the following services to support your health and well-being and to help you manage your personal and family responsibilities.
Employee Assistance Program - Employees and their dependents can receive short-term counseling from an outside counselor through Railinc’s Employee Assistance Program. The program is free, confidential and voluntary.
On-Site Workout Facility - Employees enjoy the convenience of the company’s on-site workout facility. Amenities includes cardio and weight machines, free weights and full locker rooms. Many employees use the running/walking trails on Cary’s beautiful greenways, which connect to the Railinc parking lot and go all around Lake Crabtree.
Recreational Activities - Railinc employees participate in a diverse offering of recreational activities, from athletics groups like our running/walking, yoga, soccer and basketball clubs, to company picnics, potlucks, concerts and sporting events.
Flexible Work Arrangements - For eligible employees, Railinc offers a generous telecommuting policy to support work/life balance.
Travel Resources and Immunizations
Ergonomic Work Stations - From ergonomically designed chairs and desks, footrests, and keyboard and laptop trays, Railinc provides its employees with the tools needed for a safe, comfortable, healthy and productive work environment.
Medical Coverage - Railinc offers employees superior and affordable options for medical coverage. Employees can choose between two plans. The Premium plan provides exceptional coverage with a large network of physicians. The Standard plan also has great coverage with minimal premiums for employees and their dependents.
Dental Coverage - Employees can choose any dentist they prefer, and Railinc covers 100 percent of premiums for employees and their dependents.
Vision Coverage - Vision coverage is provided at no charge to employees. Employees and their dependents are eligible for eye exams and credit toward lenses or contacts once a year. Frames are provided every two years.
401(k) Retirement Program - Railinc offers employees a variety of 401(k) investment plans. Employees are eligible to participate in Railinc’s 401(k) Plan on the first day of the month following 30 days of employment. Railinc matches 50 percent of pre-tax contributions up to 6 percent of salary. The employer match begins after one year of service and is fully vested immediately. Contributions are always 100 percent vested.
Holidays - Railinc observes the following 12 paid holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Vacation - Railinc offers a generous vacation policy. Employees enjoy three weeks of paid vacation per year in the first through ninth years of employment (pro-rated in the first year). After ten years, vacation days increase to four weeks per year.
Sick Days - Railinc provides 10 paid sick days per year.
Flexible Spending Accounts – Medical and Dependent Care - Railinc offers flexible spending accounts to help employees save money.
Life Insurance - Railinc provides employees with life and AD&D (Accidental Death and Dismemberment) insurance of two times their annual base salary at no cost.
Supplemental Life Insurance - Railinc gives employees the opportunity to buy additional life insurance for themselves, spouses and dependent children at Railinc group rates.
Business Traveler's Insurance - Employees are eligible for an additional insurance policy two times their annual base salary while traveling on Railinc business.
Short-Term and Long-term Disability Insurance - Railinc provides employees with insurance coverage for both short-term (3 months and under) and long-term (over 3 months) disabilities.
Supplemental Long-Term Disability Insurance - Employees are eligible to buy additional income protection at Railinc group rates to increase their long-term disability income benefit.
Railroad Retirement Benefit - The Railroad Retirement Act is a Federal law that provides retirement and disability annuities for qualified railroad employees, which includes employees of Railinc. The plan has two tiers; one is in lieu of Social Security and the other is in addition to Social Security. Additional information is available through the Railroad Retirement Board.
Railinc Pension Plan - Railinc provides employees with a defined benefit pension plan designed to supplement their Railroad Retirement Annuity and other personal savings to help meet their retirement income needs. This supplemental plan is funded entirely by Railinc.
A hallmark of the Railinc culture is the company's commitment to employee development. We believe learning is a lifelong process and are always looking for new ways to develop our people. Here are just some of our efforts:
Company and Departmental Training
Employees have access to training programs to learn the newest technologies and maintain applicable certifications. Informal mentoring programs are available to boost employee knowledge and productivity, and many employees have used this type of training to move into new positions. At regular employee meetings, Railinc senior management communicates key information, answers questions and provides insight into future plans.
Railinc encourages its employees to learn about the North American rail industry. All new employees participate in the company's "Railroad Fundamentals" course to learn all things railroad. Employees visit major U.S. railroads and are provided access to rail operations. In addition, Railinc will pay for employees to participate in related professional organizations and educational conferences.
Railinc's virtual university, Skillport, offers employees 24x7 access to learning resources. Hundreds of courses are available across a variety of categories including:
- Business Skills - Communication, Customer Service, Finance, Human Resources, Leadership, Management, Marketing, Operations, Project Management, Team Building, Sales, Strategic Planning and more
- Technical Skills - Microsoft Office, Oracle, Microsoft SQL Server, Internet and Network Technologies, CompTIA A+ and Server+, Linux, VMware, MS Windows Server, Java, Agile development, Web Design and more
- Railinc Applications - Umler, Interline Settlement System and more
Tuition Reimbursement Program
Railinc provides a generous tuition reimbursement program. Reimbursable items include tuition, books and lab fees. Employees are eligible to participate upon hire.
- Featured Review
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Railinc full-time (More than 3 years)RecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
Although railinc isn't the highest paying in the industry, there are other great benefits. Healthcare is top notch. Free O2 gym memberships, and onsite boot camps. Railinc also has an onsite gym and yoga classes! Lots of fun people, work from home flexibility and lots of sick/vacation. The job security is treated, owned by the Aar. Little to no chance of being laid off
Not huge promotions, hard to grow salary wise. If you work hard you will be noticed though.
Advice to Management
I personally love the executive team. You can't work many places where the entire executive team knows you by name, or works out next to you at the gym. Pretty open environment
Getting an Interview
Getting an Interview
- Accepted OfferPositive ExperienceAverage Interview
I applied through a recruiter – interviewed at Railinc.
I worked through a recruiter that arranged the initial phone screen with the team manager. After the phone screen came an onsite interview process with multiple team members looking at technical ability and cultural fit, and finally a wrap up session. After the process it was a few days later that the offer was extended.
- Design for a distributed message based architecture that accounted for multiple input sources while respecting FIFO. 1 Answer
Most of this was handled through the recruiting company and expectations were set with a narrow scope upfront.
In the age of Big Data, railroads have harnessed the power of information to build the safest, most efficient and cost-effective rail network in the world. At the center of the railroad’s information revolution is Railinc. Railinc is a progressive, team-based organization whose work is critical to the ongoing operations, growth and success of the North American freight ...
Mission: Railinc creates valued solutions for rail industry problems using our people, processes and technologies. We want to become the rail industry's innovative, go-to resource for data and information systems.