RightNow Technologies

  www.rightnow.com
  www.rightnow.com
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RightNow Technologies Reviews

54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings
  1.  

    Professionals with Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Success Manager  in  Reston, VA
    Former Employee - Client Success Manager in Reston, VA

    I worked at RightNow Technologies full-time for more than a year

    Pros

    High performing team, good work-life balance, rewarding work, great solution and satisfied customers.

    Cons

    RightNow was purchased by Oracle. Although many of the team have remained, the original team has left. The culture is much different than it was when it was a stand-alone company.

    Advice to ManagementAdvice

    RightNow should be treated as a stand-alone and not a part of the Oracle suite of products. That may sound impossible, but the importance of the product is diluted and the culture has been severely altered. These are what lead to the success of the product.

    Recommends
    Neutral Outlook
    Approves of CEO

RightNow Technologies Interviews

Updated May 16, 2014
Updated May 16, 2014

Interview Experience

Interview Experience

50%
30%
20%

Getting an Interview

Getting an Interview

83%
8%
8%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Client Success Manager Interview

    Anonymous Interview Candidate  in  Reston, VA
    Anonymous Interview Candidate in Reston, VA
    Application Details

    I applied through other source. The process took 3 weeks - interviewed at RightNow Technologies.

    Interview Details

    multiple sessions. some panel interviews with peers, managers, and VP of the branch. Travel was paid for by the company. Stayed in very nice hotel and had car rental and meals paid for.

    Negotiation Details
    I was able to negotiate base salary based on cost of living differential.
    Accepted Offer
    Positive Experience
    Average Interview

RightNow Technologies Awards & Accolades

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Additional Info

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Website www.rightnow.com
Headquarters Bozeman, MT
Size 500 to 999 Employees
Acquired By Oracle
Founded 1995
Type Subsidiary or Business Segment
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors BMC Software, SAP

RightNow Technologies can get answers quickly for and about your customers. The company provides customer relationship management (CRM) software used to manage customer service across multiple communications channels, including interactive voice, e-mail, chat, phone, and social media interactions. Its software includes a knowledge base designed to ensure more accurate interactions with customers; it handles service, call center agent desktop, sales, and marketing functions. RightNow also offers implementation, training, expert seminars, and best practices consulting... More

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