SDL is a leader in Global Customer Experience Management (CXM)
We untangle the complexity of managing a brand’s digital footprint as it grows across multiple languages, cultures, websites, devices and channels.
Customers are better connected and informed than ever before – and full of expectations. To stay competitive, encourage advocacy and take advantage of growth opportunities, global Customer Experience Management should be at the top of every company’s priorities.
We help our customers know, reach, convert and engage with each individual customer across their entire journey.
This year, we launched the Customer Experience Cloud (CXC) that centres on four key pillars:
- Digital Experience
- Knowledge Centre
- Customer Analytics
With these enhanced capabilities, organisations can gain more insight into customer behaviour and preferences to guide customer experience strategies, act on opportunities in real time and deliver relevant experiences in the language of the customer. This enables increased engagement throughout the entire customer journey – beyond marketing and from any channel across the globe.
At SDL, we are helping bring brands to the world in new, exciting ways with our technology. As an employee, you’ll get to tackle interesting problems to transform the way people and businesses communicate globally. And because SDL is a diverse, global company, you will have the opportunity to work with smart, dedicated people across departments so you can continue learning and advance your career.
But the best part is that we are continuously growing. We power the top ten global brands in the world and with 54 offices across 38 countries; it is highly likely we will have the perfect career opportunity for you.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at SDL full-time (More than a year)Positive OutlookApproves of CEOPositive OutlookApproves of CEO
I've been with SDL for a year now. It's a fast paced, fun place to work. The culture, passion of the people, and products are some of the best things about the company. I never used to pay much attention to culture, it always seemed sort of soft and wooly to me but I've come to appreciate how important it is. I'd describe SDL's culture as transparent, driven, one where every employees voice is sought out (very different than many other places), long term focused (so unusual in our industry) and customer focused. People here are passionate about helping customers and colleagues alike. There's a can do, hard charging attitude driven from the top, layered on top of a family atmosphere which means it's great fun as opposed to hard work.
The company is growing and there are growing pains, but the focus on continual improvement is noticed and means they'll get there.
Advice to Management
Continue to listen to your teams at all levels of the company, retain the informal non-hierarchical communication and keep investing in your people.
Getting an Interview
Getting an Interview
- No OfferPositive ExperienceAverage InterviewNo OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 4 weeks – interviewed at SDL in March 2015.
Overall good; well coordinated with timely follow up by HR. Impressive team I spoke with, they were very genuine at every step. Started with the hiring manager first, then team, followed by the executive leadership. Engaging dialog helped to determine that this was not the best fit for us both.
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SDL (LSE: SDL) is the leader in global customer experience. With a completely integrated cloud solution for content management, analytics, language and documentation, SDL solves the complexity of managing your brand’s digital footprint as it grows across multiple languages, cultures, websites, devices and channels. Seventy-nine of the top 100 global companies trust SDL to help them create authentic, in-context customer experiences that drive demand and loyalty. SDL brings your brand to the world, and the world to your brand. Learn more at SDL.com.